The Oaks at Lakewood
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 83 Google reviews

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What this means for your family
The Oaks at Lakewood is frequently praised for its effective rehab program and clean environment, making it a strong contender for short-term recovery. However, families should be aware of consistent reports regarding staffing shortages and slow response times. We strongly recommend visiting during evening or weekend hours to observe the facility's responsiveness firsthand before making a decision.
Google Reviews
Google Reviews
83 reviews analyzed“The Oaks at Lakewood receives polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, a recurring pattern of complaints highlights significant concerns regarding chronic understaffing, slow response times to call lights, and inconsistent hygiene standards. Prospective families should carefully weigh the positive reports of professional care against the serious allegations of neglect and poor communication during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and compassionate nursing staff
- Effective rehabilitation therapy programs
- Secure and organized visitor check-in process
Concerns
- Chronic understaffing leading to slow call light response times (mentioned by 4 reviewers)
- Inconsistent hygiene and failure to assist with basic personal care (mentioned by 4 reviewers)
- Loss of personal clothing and belongings (mentioned by 2 reviewers)
- Difficulty reaching staff or receiving assistance after 5 PM (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that staffing levels are a key focus for the facility; how do you manage call light response times, especially during the evening hours when families have expressed concerns about accessibility?
- 2Could you walk me through your protocol for ensuring residents receive consistent assistance with daily personal hygiene and grooming throughout the day?
- 3With 14 recent state violations, what specific steps is the leadership team taking to improve internal processes and ensure the highest standard of care for residents?
- 4What systems do you have in place to track and safeguard personal clothing and belongings to prevent items from being misplaced?
- 5I see you have a 5-star CMS rating for overall quality; how do you translate that high standard into the daily social and recreational activities provided for residents?
- 6Given the concerns about communication after 5 PM, what is the best way for family members to reach a staff member or nurse supervisor if an urgent question arises in the evening?
Personalized based on this facility's data
Key Review Excerpts
“The Oaks of Lakewood is a well-maintained skilled nursing facility that offers a supportive and professional environment for both short-term rehabilitation and long-term care.”
“My mom has been a resident for about a week. The staff are pleasant but really understaffed. Average wait time on a call light is 30 minutes, that part stresses me out greatly because this could be very dangerous for some residents.”
“The rehab department is top-notch, providing personalized care to residents on their road to recovery. What truly sets this place apart is the unwavering dedication of the nurses.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with fire safety systems, infection control, and care planning across all three surveys. Fire safety deficiencies appeared consistently, including issues with smoke barriers, sprinkler systems, and fire doors that persisted from 2022 through 2024. One family filed a complaint regarding the facility's response to alleged violations. While all deficiencies show correction dates, the pattern of repeated fire safety violations and ongoing compliance issues across multiple care areas suggests systemic challenges that families should investigate during visits.
Jan 29, 2026Routine10
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 22, 2024Routine24
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 8, 2023Routine15
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Dec 8, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
The Oaks at Lakewood
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 72 of 328 (Best)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit oakslakewood.com
Medicare data downloads
Original nursing home datasets
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