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Nursing HomeMedicaid Top Rated

The Oaks at Lakewood

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

11411 Bridgeport Way, Tacoma, WA 9849980 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 83 Google reviews

5
4
3
2
1
The Oaks at Lakewood Nursing Home in Tacoma, WA — Street View
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What this means for your family

The Oaks at Lakewood is frequently praised for its effective rehab program and clean environment, making it a strong contender for short-term recovery. However, families should be aware of consistent reports regarding staffing shortages and slow response times. We strongly recommend visiting during evening or weekend hours to observe the facility's responsiveness firsthand before making a decision.

Google Reviews

Google Reviews

83 reviews analyzed
The Oaks at Lakewood receives polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, a recurring pattern of complaints highlights significant concerns regarding chronic understaffing, slow response times to call lights, and inconsistent hygiene standards. Prospective families should carefully weigh the positive reports of professional care against the serious allegations of neglect and poor communication during off-hours.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean7.0Activities6.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Professional and compassionate nursing staff
  • Effective rehabilitation therapy programs
  • Secure and organized visitor check-in process

Concerns

  • Chronic understaffing leading to slow call light response times (mentioned by 4 reviewers)
  • Inconsistent hygiene and failure to assist with basic personal care (mentioned by 4 reviewers)
  • Loss of personal clothing and belongings (mentioned by 2 reviewers)
  • Difficulty reaching staff or receiving assistance after 5 PM (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(6)'21(5)'23(8)'25(17)'26(5)

Distribution

5
45
4
5
3
2
2
1
1
9

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that staffing levels are a key focus for the facility; how do you manage call light response times, especially during the evening hours when families have expressed concerns about accessibility?
  • 2Could you walk me through your protocol for ensuring residents receive consistent assistance with daily personal hygiene and grooming throughout the day?
  • 3With 14 recent state violations, what specific steps is the leadership team taking to improve internal processes and ensure the highest standard of care for residents?
  • 4What systems do you have in place to track and safeguard personal clothing and belongings to prevent items from being misplaced?
  • 5I see you have a 5-star CMS rating for overall quality; how do you translate that high standard into the daily social and recreational activities provided for residents?
  • 6Given the concerns about communication after 5 PM, what is the best way for family members to reach a staff member or nurse supervisor if an urgent question arises in the evening?

Personalized based on this facility's data


Key Review Excerpts

The Oaks of Lakewood is a well-maintained skilled nursing facility that offers a supportive and professional environment for both short-term rehabilitation and long-term care.

Long-term care family member · 2025★★★★★

My mom has been a resident for about a week. The staff are pleasant but really understaffed. Average wait time on a call light is 30 minutes, that part stresses me out greatly because this could be very dangerous for some residents.

Resident's daughter · 2022☆☆☆☆

The rehab department is top-notch, providing personalized care to residents on their road to recovery. What truly sets this place apart is the unwavering dedication of the nurses.

Visitor · 2023★★★★★
Source: 83 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
4.19hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
19.5%
WA
12.2%
Pierce
13.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.4%
WA
15.2%
Pierce
16.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
12.1%
WA
17.1%
Pierce
10.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
WA
95.9%
Pierce
94.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
15.3%
WA
18.8%
Pierce
17.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
5.3%
WA
5.8%
Pierce
5.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
81.8%
WA
87.9%
Pierce
84.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.1%
Better than Avg
Here
85.1%
US
79.7%
WA
82.0%
Pierce
77.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
WA
1.3%
Pierce
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (17.1)
1 complaint-triggered

This facility shows recurring problems with fire safety systems, infection control, and care planning across all three surveys. Fire safety deficiencies appeared consistently, including issues with smoke barriers, sprinkler systems, and fire doors that persisted from 2022 through 2024. One family filed a complaint regarding the facility's response to alleged violations. While all deficiencies show correction dates, the pattern of repeated fire safety violations and ongoing compliance issues across multiple care areas suggests systemic challenges that families should investigate during visits.

Jan 29, 2026Routine
10
0020ModerateCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0609ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Oct 22, 2024Routine
24
0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790MinorCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0791MinorCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Dec 8, 2023Routine
15
0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0625ModerateCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0685ModerateCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0847ModerateCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0293MinorCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0848MinorCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Dec 8, 2023Complaint
1
0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Oaks at Lakewood

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 72 of 328 (Best)

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Bradburn, KaseyManaging Control - Governing BodySekeramayi, MaggieManaging Control - Governing BodyFarnsworth, StephenOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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