Enhanced Services

Emerald City Enhanced Services

Name: Emerald City Enhanced Services
Address: 11421 Pacific Highway Sw, Lakewood, WA, 98499, US
Telephone: (253) 352-0481
Rating: 3.6

Limited public data on Emerald City Enhanced Services. Call, tour, and ask to meet current residents' families — your own impression matters most.

11421 Pacific Highway Sw, Lakewood, WA 98499|Reported capacity: 16|Licensed & active

Source: WA DSHS — view official record

Google rating

3.6/5

based on 14 Google reviews

(253) 352-0481 Directions

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What this means for your family

Every family's needs are unique. We encourage you to visit Emerald City Enhanced Services in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

14 public Google reviews available

Families can find comfort in the highly praised, compassionate care provided by specific staff members like Damion and Xandra, which has helped residents feel safe and supported. However, there are serious allegations regarding the owners' profit-driven motives and a lack of genuine care for patients' mental health needs.

Quality Themes

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Strengths

Compassionate and caring staff
Clean and spacious environment
Pleasant atmosphere

Concerns

Allegations of profit-driven management and poor mental health support

Rating Trends

Tap a year to see what changed

Distribution · 14 analyzed

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Since the facility feels so spacious and clean, how do you ensure each resident gets enough personalized one-on-one time with the staff?
2We've noticed how much you value responding to feedback; how does the management team involve families in decisions about care improvements?
3What specific types of activities or social outings are planned to keep the residents engaged and part of the community?
4How does the care team approach supporting the emotional and mental well-being of residents who might be feeling lonely or anxious?
5In the event of a medical emergency during the night, what is the specific protocol for getting immediate help for a resident?
6With a smaller community of 16, how do you balance providing high-quality care while keeping the monthly costs predictable for families?

Personalized based on this facility's data

Key Review Excerpts

“We could never thank Damion and his AMAZING staff for the AMAZING care for our son Kevin H. This is the first time in 12+ yrs that our son finally got the help he needs and first time mom can take a deep breath knowing he’s is in wonderful care and off the streets.”

Parent of a resident · 2025★★★★★

“Thank you Xandra for all your help, time and effort with this process. I appreciate all you have done for Joseph while he's been at Emerald City. I know at times it's been a challenge, but I'm grateful for the care he's received from you and your staff.”

Mother of a resident · 2024★★★★☆

“Very spacious, clean, pleasant atmosphere and staff”

Local Guide · 2026★★★★★

Source: 14 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

1total

Apr 16, 2026InspectionNo deficiencies reported

None

View official report

The Department completed a full inspection and found no deficiencies.

Contact

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(253) 352-0481

11421 Pacific Highway Sw

Lakewood, WA 98499

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

14 reviews from families & visitors

WA DSHS — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.