Emerald City Enhanced Services
Limited public data on Emerald City Enhanced Services. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 13 Google reviews
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What this means for your family
The facility excels in providing heartfelt, individual care from dedicated staff members who make families feel at ease. However, you should investigate the management's approach to mental health services, as one reviewer raised significant concerns regarding the owners' priorities.
Google Reviews
Google Reviews
13 reviews on Google“Families can find comfort in the highly praised, compassionate care provided by specific staff members like Damion and Xandra, which has helped residents feel safe and supported. However, there are serious allegations regarding the owners' profit-driven motives and a lack of genuine care for patients' mental health needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Clean and spacious environment
- Pleasant atmosphere
Concerns
- Allegations of profit-driven management and poor mental health support
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since the facility feels so spacious and clean, how do you ensure each resident gets enough personalized one-on-one time with the staff?
- 2We've noticed how much you value responding to feedback; how does the management team involve families in decisions about care improvements?
- 3What specific types of activities or social outings are planned to keep the residents engaged and part of the community?
- 4How does the care team approach supporting the emotional and mental well-being of residents who might be feeling lonely or anxious?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate help for a resident?
- 6With a smaller community of 16, how do you balance providing high-quality care while keeping the monthly costs predictable for families?
Personalized based on this facility's data
Key Review Excerpts
“We could never thank Damion and his AMAZING staff for the AMAZING care for our son Kevin H. This is the first time in 12+ yrs that our son finally got the help he needs and first time mom can take a deep breath knowing he’s is in wonderful care and off the streets.”
“Thank you Xandra for all your help, time and effort with this process. I appreciate all you have done for Joseph while he's been at Emerald City. I know at times it's been a challenge, but I'm grateful for the care he's received from you and your staff.”
“Very spacious, clean, pleasant atmosphere and staff”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 16, 2026InspectionCleanReport
The Department completed a full inspection and found no deficiencies.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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