Holiday Heights Healthcare
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
While some families report positive rehab and hospice experiences, there is a recurring pattern of serious neglect and poor response times. We strongly advise families to conduct an unannounced visit during a weekend or evening shift to observe staffing levels and facility cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
40 reviews on Google“Holiday Heights Healthcare receives highly polarized feedback, with some families praising the compassionate staff and others reporting severe neglect and unsanitary conditions. Common complaints include slow response times to call buttons, poor hygiene, and a lack of transparency regarding billing and medical care. While some families feel their loved ones are well-cared for, the frequency of reports regarding neglect and facility cleanliness is concerning.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective rehabilitation services
- Supportive hospice care
- Helpful administrative staff
Concerns
- Neglect and slow response to call lights (mentioned by 4 reviewers)
- Unsanitary facility conditions and odors (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Lack of transparency in billing and insurance statements (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 51 residents, how does your team ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
- 2Could you walk me through your daily housekeeping schedule and how you maintain the facility's environment to ensure it remains fresh and sanitary for all residents?
- 3Given the importance of clear communication, what is your standard process for keeping families updated on billing, insurance statements, and changes in a resident's care plan?
- 4How do you foster a positive and professional culture among your staff to ensure that every interaction with residents and families is supportive and respectful?
- 5Since you have a 5-star CMS rating for health inspections, what specific protocols do you have in place to maintain those high standards of care on a daily basis?
- 6What kind of social activities or enrichment programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“From the overwhelming smell of urine as you enter the place to the hallways they call rooms, to allowing residents to sit in their own soiled beds for HOURS.”
“The care and compassion of the staff is outstanding. The only reason for not giving a 5 star rating is the building itself. It was a military barracks before and the concrete walls are a little industrial.”
“He was comfortable, clean, & secure which allowed me to sleep nights, without fear, knowing He was not alone. His Nurse was so fond of Him, with always kind, & encouraging things to say.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holiday Heights Healthcare shows a concerning pattern of persistent fire safety deficiencies across all three surveys, with repeated violations in smoke barriers, emergency lighting, and sprinkler system maintenance. The facility also had recurring issues with resident assessments and food safety practices. While all deficiencies were reportedly corrected, the repeated fire safety violations across multiple years suggest ongoing challenges with maintaining critical safety systems that protect residents.
Jul 24, 2024Routine8
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jun 29, 2023Routine15
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 11, 2022Routine12
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Holiday Heights Healthcare
nonprofit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 33 (Best)
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit holidaynorman.com
Medicare data downloads
Original nursing home datasets
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