Ignite Medical Resort Norman, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 339 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (68%)
- High RN turnover (67%)
Bottom 25% in OK · Critically understaffed (RN) · Above average staffing · Worst in IGNITE MEDICAL RESORTS chain · No penalties on record
What this means for your family
This facility's physical therapy department is highly regarded and can be effective for recovery, but the nursing and aide support is inconsistent. If you choose this facility, you must be prepared to be highly involved in your loved one's daily care and oversight to ensure hygiene and medical needs are met, as response times can be slow.
Google Reviews
Google Reviews
339 reviews on Google“Ignite Medical Resort Norman receives polarized feedback, with many families praising the facility's physical therapy team and modern, clean environment. However, a significant number of reviewers report critical failures in basic care, including slow response times to call lights, poor hygiene management, and inconsistent nursing oversight. Families should be aware that while the facility markets itself as a 'resort,' experiences regarding staffing levels and patient safety vary drastically.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Welcoming and professional front-desk staff
- Strong hospitality and administrative coordination
Concerns
- Severe understaffing leading to neglect (mentioned by 12 reviewers)
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with personal care (mentioned by 8 reviewers)
- Inconsistent or poor quality of food/dietary management (mentioned by 5 reviewers)
- Lack of communication with doctors and families (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred process for keeping families updated on their loved one's daily health and care changes?
- 2Given the facility's focus on physical and occupational therapy, how do you ensure that residents receive consistent support for their personal hygiene and daily living tasks outside of their scheduled therapy sessions?
- 3What is your current protocol for responding to call lights, and how do you ensure that residents receive timely assistance during shifts where staffing levels might fluctuate?
- 4I see the facility is quite modern and well-maintained; how do you incorporate that same level of attention into the daily dining experience and dietary management for residents with specific nutritional needs?
- 5Could you walk me through your process for medication management and how you coordinate with the medical team to ensure there is clear, proactive communication with families?
- 6With a capacity of 52 residents, what does a typical day look like in terms of social engagement and activities to ensure residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in this facility for 35 days. She went hours in her soiled diaper. The food they served was terrible. They are understaffed and in financial trouble causing the understaffing.”
“The PT/OT staff was excellent in working with his needs and getting him back to his basic level. The nursing and tech staff were quick to assist with kind, efficient help.”
“My dad was here for short term skilled therapy for about 3.5 weeks. After a week, he declined very fast and ended up in the hospital with bed sores (that were NOT there when he arrived) severe dehydration, hypoxia, pneumonia, and a UTI.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 12 deficiencies, indicating ongoing concerns about care quality. The facility has recurring problems with basic care assistance, medication management, and safety oversight across all five surveys from 2022-2025, suggesting persistent issues despite corrections. While all deficiencies show correction dates, the repeated patterns in core care areas and continued family complaints raise questions about sustained improvements.
Jul 14, 2025Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 2, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 15, 2024Routine10
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 15, 2024Complaint5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 17, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 17, 2023Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jul 14, 2025
$25,630
Ownership & Operations
Who Operates This Facility
Ignite Medical Resort Norman, LLC
for profit
Chain Affiliation
Ignite Medical Resorts
25 facilities nationwide
Chain avg rating: 2.7/5 · Rank 20 of 22 (Worst)
Ownership & Management
Owners
Ignite Oklahoma Jv, LLC
Owner · Organization
Ignite-Villa Holdco LLC
Owner · Organization
Berger Fam Tr Ua 06252014
Owner (parent company) · Organization
Blue Pearl Financial LLC
Owner (parent company) · Organization
Gold Pearl, LLC
Owner (parent company) · Organization
Ignite Post Acute Solutions LLC
Owner (parent company) · Organization
Israel Family Investment Trust
Owner (parent company) · Organization
Israel Investment Tr
Owner (parent company) · Organization
Prestige Worldwide Oklahoma, LLC
Owner (parent company) · Organization
Stern Family Investment Tr
Owner (parent company) · Organization
Carr, Jared
Owner (parent company)
Castillo-Simon, Revel
Owner (parent company)
Gobst, Ryan
Owner (parent company)
Jablonski, Nicole
Owner (parent company)
Mcfarlane, John
Owner (parent company)
Rolf, Chelsey
Owner (parent company)
Rose, Marc
Owner (parent company)
Shearer, Rachel
Owner (parent company)
Skelton, Meaghan
Owner (parent company)
Thengil, Mathew
Owner (parent company)
White, Jim
Owner (parent company)
Berger, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Yehudis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
339 reviews from families & visitors
Official Website
Visit ignitemedicalresorts.com
Medicare data downloads
Original nursing home datasets
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