Grace Skilled and Nursing Therapy Norman
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
This facility shows strong results for short-term rehabilitation and therapy, but families should be extremely cautious regarding long-term care. We recommend daily, unannounced visits to ensure your loved one is being bathed, dressed, and fed appropriately, as multiple reviewers have flagged these as recurring issues.
Google Reviews
Google Reviews
49 reviews on Google“Grace Skilled and Nursing Therapy in Norman receives highly polarized feedback, with some families praising the therapy team and medical staff, while others report severe neglect and hygiene issues. Concerns regarding basic care, such as bathing and dressing, are frequently cited by dissatisfied families, suggesting inconsistent standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive and proactive nursing staff
- Responsive management team
- Helpful medical doctors
Concerns
- Lack of basic hygiene and bathing (mentioned by 5 reviewers)
- Poor food quality and spoiled meals (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Inadequate communication regarding care plans (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 136 residents; how do you ensure each resident receives consistent, personalized attention regarding their daily hygiene and bathing schedule?
- 2Could you walk me through the process for how families are updated on changes to a loved one's care plan, as we want to ensure we stay closely involved in their health journey?
- 3We’ve heard great things about your physical and occupational therapy programs; how do you integrate those sessions into the daily activity schedule to keep residents engaged and moving?
- 4Regarding the dining experience, what steps are you taking to improve the quality and variety of meals to ensure they are consistently fresh and appetizing for the residents?
- 5I saw that management has been proactive in responding to feedback online; how does that culture of responsiveness translate to resolving day-to-day concerns for families living here?
- 6In the event of a medical concern, what is your protocol for coordinating between the on-site nursing staff and the attending physicians to ensure timely treatment?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT & speech therapy was great. The nurses are wonderful, but our favorite is Dawn!! Dawn goes above & beyond for her patients.”
“The staff took care of every little detail and was always more than glad to help in any way needed. The doctors were phenomenal and worked very hard to answer all medical questions.”
“They won’t dress him ! He doesn’t even have a pull up on !! They just let to urinate on him self. His health and quality of life have went down so much in just two months!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grace Skilled and Nursing Therapy Norman has consistent fire safety issues across all three surveys, with recurring problems in smoke barriers, sprinkler systems, and cooking facility protection. The facility also shows repeated deficiencies in food safety and respiratory care. While all violations have been corrected according to state records, the pattern of similar fire safety problems persisting across multiple years suggests ongoing maintenance challenges that families should discuss during visits.
Feb 11, 2026Routine3
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 16, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Apr 6, 2023Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 10, 2021Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Grace Skilled and Nursing Therapy Norman
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 19 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit graceok.com
Medicare data downloads
Original nursing home datasets
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