Medical Park West Rehabilitation & Skilled Care
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 179 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High staff turnover (58%)
Bottom 25% in OK · Critically understaffed (RN) · Worst in STONEGATE SENIOR LIVING chain · $21,962 in fines · Special Focus Facility (CMS)
What this means for your family
This facility offers a modern environment and a highly regarded physical therapy team, which many families find beneficial for recovery. However, the recurring reports of neglect, medication delays, and slow response times are critical red flags. If you choose this facility, it is highly recommended that you or a family member visit daily to monitor care, as consistency appears to be a major issue.
Google Reviews
Google Reviews
179 reviews on Google“Medical Park West Rehabilitation & Skilled Care receives highly polarized feedback, with many families praising the facility's modern, clean environment and effective physical therapy team. However, a significant number of reviewers report severe concerns regarding neglect, including long wait times for call lights, poor medication management, and inconsistent hygiene care. While some families feel their loved ones were treated like family, others describe a facility that is chronically understaffed and unresponsive to urgent medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean, modern, and well-maintained facility
- Welcoming and professional admissions and administrative staff
- Compassionate care noted by some long-term families
Concerns
- Excessive wait times for call lights and lack of responsiveness (mentioned by 14 reviewers)
- Medication errors or failure to administer medication on time (mentioned by 8 reviewers)
- Poor hygiene, including failure to change soiled linens or assist with toileting (mentioned by 10 reviewers)
- Chronic understaffing, especially on weekends and night shifts (mentioned by 7 reviewers)
- Difficulty reaching staff via phone (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some families have shared how professional the admissions team is; how do you ensure that same level of communication continues between the staff and our family once a resident is settled in?
- 2With the focus on your strong physical and occupational therapy programs, how do you coordinate daily therapy sessions with a resident's regular nursing care?
- 3What specific protocols are in place to ensure medications are administered accurately and on schedule, especially during the night shifts or on weekends?
- 4How does the nursing team manage call light responses during busy periods to ensure residents aren't waiting long for assistance with hygiene or linen changes?
- 5Could you tell us more about the dining experience and how the facility works to provide nutritious, high-quality meals for the residents?
- 6In the event of a medical emergency after hours, what is the specific process for contacting the on-call physician or coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The aides and nursing staff constantly curse, congregate in the nursing station on their cell phones and hide in other rooms to pretend they are busy.”
“My mom’s stay was good. She received good care from all staff members. The only thing I wanted to point out is the staff needs to work together with better communication.”
“My grandmother was admitted to Medical Park West due to a shoulder injury. The treatment she received from everyone was great! She truly enjoyed being there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring problems, with families filing 23 complaint reports that triggered federal inspections. The most persistent issues involve medication management, daily care assistance, and nursing staffing adequacy. While all deficiencies show correction dates, the repeated pattern across multiple surveys - particularly medication errors appearing in 2023, 2025, and 2026 - suggests ongoing systemic challenges that may impact resident safety and care quality.
Jan 13, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 24, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2025Routine13
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jan 24, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 26, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jul 24, 2025
$14,901
Fine
Nov 7, 2023
$21,962
Ownership & Operations
Who Operates This Facility
Medical Park West Rehabilitation & Skilled Care
nonprofit
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.4/5 · Rank 18 of 24 (Worst)
Ownership & Management
Owners
Pf Mpw Snf Ops LLC
Owner · Organization
Sanctuary Ltc, LLC
Owner · Organization
Preservation Freehold Company
Owner (parent company) · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
179 reviews from families & visitors
Official Website
Visit medparkwestrehab.com
Medicare data downloads
Original nursing home datasets
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