Holden Rehabilitation & Nursing Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
This facility has a clean environment and a strong rehab team that many patients appreciate. However, there is a recurring pattern of understaffing and poor communication; we strongly recommend that families visit frequently and establish a clear point of contact with administration to ensure their loved one's needs are met.
Google Reviews
Google Reviews
45 reviews on Google“Holden Rehabilitation & Nursing Center receives highly polarized feedback, with some residents and families praising the clean facility and dedicated individual staff members, while others report severe neglect and communication failures. Recurring criticisms focus on understaffing, slow response times for basic needs, and poor administrative follow-through. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical therapy department
- Specific, highly-praised nursing and aide staff
- Bright and welcoming physical environment
Concerns
- Understaffing leading to neglect of basic needs (mentioned by 7 reviewers)
- Poor communication and unreturned phone calls (mentioned by 4 reviewers)
- Rude or dismissive behavior from some staff members (mentioned by 4 reviewers)
- Lost or stolen personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through how you ensure consistent care coverage during shift changes and weekends?
- 2We noticed some families have experienced challenges with communication; what is the standard protocol for updating families on their loved one's daily status or medical changes?
- 3With the physical therapy department being such a standout feature here, how do you integrate those therapy goals into the resident's daily routine?
- 4I see that medication management is a focus area for improvement; what specific oversight measures are currently in place to ensure accuracy and timeliness for residents?
- 5How does the facility handle the security of personal belongings to ensure residents' items remain safe and accounted for?
- 6We appreciate that the facility is bright and welcoming, but could you tell us more about how you foster a sense of community and engagement during dining and social activities?
Personalized based on this facility's data
Key Review Excerpts
“As soon as you walk in it’s bright, clean and smells good. They had a suite available for my mother’s hospice care and it was an immediate yes. Spotless, big, quiet, with windows, a TV, a stand up closet, and a big bathroom.”
“I could not have had better care anywhere else I know of. EVERYONE including Administration, Nursing, CNA's and anyone else I may have missed could not have been more attentive with me.”
“While the individuals we met there were all very nice, the staff seemed overworked, there were not enough people on the floor, my phone calls were not returned, and our eventual discharge was handled poorly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple areas that warrant careful consideration during your visit. The most persistent problems involve building safety systems (emergency power, fire safety equipment, and emergency planning), infection control programs, and food safety practices, with some issues like emergency power deficiencies appearing on multiple surveys. All 22 deficiencies across three surveys have correction dates from the facility, but the pattern of repeated safety system failures suggests ongoing operational challenges that families should discuss directly with administrators.
Feb 13, 2025Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 15, 2023Routine7
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 16, 2022Routine4
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Holden Rehabilitation & Nursing Center
for profit
Ownership & Management
Owners
Boyce, John
Owner (parent company)
Oriol, David
Owner (parent company)
Oriol, Robert
Owner (parent company)
Mahoney, Christine
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit oriolhealthcare.com
Medicare data downloads
Original nursing home datasets
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