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Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.
based on 45 Google reviews
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Holden Rehabilitation & Nursing Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, well-maintained facility and effective physical therapy department. Review the component ratings and current source records before deciding.
Holden Rehabilitation & Nursing Center receives highly polarized feedback, with some residents and families praising the clean facility and dedicated individual staff members, while others report severe neglect and communication failures. Recurring criticisms focus on understaffing, slow response times for basic needs, and poor administrative follow-through. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports of neglect from others.
Quality Themes
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Concerns
Rating Trends
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Distribution · 51 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“As soon as you walk in it’s bright, clean and smells good. They had a suite available for my mother’s hospice care and it was an immediate yes. Spotless, big, quiet, with windows, a TV, a stand up closet, and a big bathroom.”
“I could not have had better care anywhere else I know of. EVERYONE including Administration, Nursing, CNA's and anyone else I may have missed could not have been more attentive with me.”
“While the individuals we met there were all very nice, the staff seemed overworked, there were not enough people on the floor, my phone calls were not returned, and our eventual discharge was handled poorly.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has recurring issues across multiple areas that warrant careful consideration during your visit. The most persistent problems involve building safety systems (emergency power, fire safety equipment, and emergency planning), infection control programs, and food safety practices, with some issues like emergency power deficiencies appearing on multiple surveys. All 22 deficiencies across three surveys have correction dates from the facility, but the pattern of repeated safety system failures suggests ongoing operational challenges that families should discuss directly with administrators.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Holden Rehabilitation & Nursing Center
for profit
Owners
Boyce, John
Owner (parent company)
Oriol, David
Owner (parent company)
Oriol, Robert
Owner (parent company)
Mahoney, Christine
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
45 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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