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Nursing HomeMedicaid Top Rated

Jewish Healthcare Center

Strong Medicare quality ratings; families often praise exceptional rehabilitation therapy team. Still worth an in-person visit.

629 Salisbury Street, West Tatnuck · Worcester, MA 01609141 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 63 Google reviews

5
4
3
2
1
Jewish Healthcare Center Nursing Home in Worcester, MA — Street View
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What this means for your family

The Jewish Healthcare Center is highly regarded for its physical therapy and compassionate nursing, making it a strong candidate for rehabilitation. However, families should be proactive in monitoring discharge plans and medication transitions, as a few reviewers noted gaps in medical oversight during these critical periods.

Google Reviews

Google Reviews

63 reviews on Google
The Jewish Healthcare Center is widely praised for its exceptional rehabilitation services and compassionate, professional nursing staff. Families frequently highlight the facility's cleanliness and the respectful, dignified care provided to residents, though a small number of reviewers have raised concerns regarding communication gaps and medical oversight during transitions.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0ActivitiesN/AMeds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Exceptional rehabilitation therapy team
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Strong focus on resident dignity and respect

Concerns

  • Communication barriers with staff (mentioned by 2 reviewers)
  • Inadequate medical follow-up or discharge planning (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'17(15)'19(3)'21(4)'23(2)'25(6)'26(3)

Distribution · 64 analyzed

5
52
4
6
3
3
2
1
1
2

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the rehabilitation therapy team here; could you tell us more about how they work with residents to regain their independence?
  • 2Since we value clear communication, what is the best way for our family to stay updated on our loved one's daily care and any changes in their health?
  • 3How does the nursing team manage medication schedules and ensure everything is tracked accurately every day?
  • 4Can you walk us through the process of how medical follow-ups are coordinated with outside doctors to ensure nothing is missed during transitions of care?
  • 5What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
  • 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with emergency services?

Personalized based on this facility's data


Key Review Excerpts

She was unable to walk when she arrived and by the time she left she was walking without assistance, just shy of 3 weeks.

Rehab patient's family · 2026★★★★★

The entire staff, everyone including the social worker, nurses, dietitians, health assistants, activities director, therapists, housekeeping, receptionists, even the business office staff treated my mom and our family with kindness and care.

Long-term resident's family · 2022★★★★★

I can't tell u how professional and compassionate place for my mom to have been there for the last 3 days of her life they made her so comfortable with pain meds and reposition her the staff was AMAZING

End-of-life care family member · 2023★★★★★
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
58%
Registered nurses for medical care
Total Nursing
4.48hrs
OK
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
19.5%
MA
19.4%
Worcester
21.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
12.1%
MA
13.7%
Worcester
13.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
15.4%
MA
21.3%
Worcester
21.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Worcester
93.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
15.3%
MA
16.4%
Worcester
16.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
14.4%
MA
16.9%
Worcester
16.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
81.8%
MA
77.6%
Worcester
79.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.7%
MA
77.7%
Worcester
80.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (8.9)
$10,517 in fines

Jewish Healthcare Center shows a pattern of recurring deficiencies across multiple care areas, with 28 deficiencies found during 4 routine inspections since 2021. The facility has struggled most with care planning and assessments, infection control, and medication management, with these issues appearing repeatedly across different survey periods. While all deficiencies have been corrected according to state records, the consistent recurrence of problems in core care areas suggests ongoing operational challenges families should consider.

Jan 21, 2026Routine
7
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Oct 9, 2024Routine
9
0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0352Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jul 21, 2023Routine
8
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 14, 2023Routine
1
0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Federal Penalties

Fine

Jul 21, 2023

$10,517

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jewish Healthcare Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Aframe, JayOfficer / DirectorChandler, HarrietteOfficer / DirectorCohen, LisaOfficer / DirectorCuker, JonahOfficer / DirectorFeingold, AlanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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