Reviewer concerns include severe hygiene and sanitation issues (mentioned by 3 reviewers) — investigate before committing.
based on 19 Google reviews
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Reviewer feedback for The Covington suggests areas to investigate further. Common concerns include: severe hygiene and sanitation issues (mentioned by 3 reviewers), inadequate staffing and supervision in memory care (mentioned by 3 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution when considering The Covington due to serious allegations of neglect, hygiene issues, and staff misconduct in the memory care unit. While some long-term residents' families have praised the staff as being like family, multiple reviewers have reported severe concerns regarding cleanliness, unresponsiveness to communication, and inadequate supervision.
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Key Review Excerpts
“The Covington is a wonderful community with the most caring and kind staff I’ve ever met. All of the staff make a point to learn and know resident’s individual needs making the resident’s stay more comfortable.”
“The Doctors On Call group have been so attentive to her needs and call me any time they visit her with an update. They have a rehab unit and are working with mom regarding her posture and balance issues.”
“My grandmother was there December 10, 2019. She was on a memory unit was not taken care of my mom to come in and give her a bath. She had urine and poop walking around the hallways.”
Source: NC Division of Health Service Regulation
The facility failed to ensure follow-up with the primary care provider (PCP) for blood sugar levels greater than written parameters and a mammogram referral for 2 of 5 sampled residents. Specifically, for Resident #3, there were multiple instances between November 2022 and January 2023 where finger stick blood sugar results exceeded 550, but there was no documentation that the PCP was notified.
The facility failed to ensure follow-up with the primary care provider (PCP) for blood sugar levels exceeding established parameters and failed to provide a mammogram referral for two residents. Specifically, for Resident #3, there were multiple instances between November 2022 and January 2023 where finger stick blood sugar results exceeded 550, but there was no documentation that the PCP was notified.
The facility failed to ensure there were no chronic unpleasant odors on the special care unit. Observations revealed generalized odors of urine, feces, and body odor in the hallways, common areas, and resident rooms.
The facility failed to ensure required staffing hours were met on the first and second shifts for 23 out of 42 sampled shifts between 05/24/20 and 06/07/20. Specifically, during a period where the census was 57, multiple shifts showed significant shortages in aide coverage hours.
The facility failed to ensure the required staffing hours were met to meet the needs of the residents on the first and second shifts. Based on record reviews and interviews, this deficiency was evident in 23 out of 42 sampled shifts between 05/24/20 and 06/07/20.
The facility failed to ensure that one of seven sampled residents had a care plan that was completed annually. Specifically, Resident #5's care plan was outdated, as the most recent assessment was dated 01/31/19 despite the resident having been admitted in 2017.
The facility updated its Plan of Correction regarding Tag 367 on May 13, 2020. Specific details of the original deficiency are not provided in this addendum text, but the document confirms an amendment was made to the existing plan.
The facility failed to safely store oxygen tanks in a manner that prevents obstructions and hazards. Specifically, multiple 'E' tanks and a large 'M' tank were stored in a resident's room, creating a lack of floor space that prevented the resident from easily moving their wheelchair. Additionally, oxygen tubing was found lying on the floor, creating a potential trip hazard.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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