The Covington
Reviewer concerns include severe hygiene and sanitation issues (mentioned by 3 reviewers) — investigate before committing.
based on 19 Google reviews
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What this means for your family
While some families have had positive experiences with the medical staff and rehab services, the recent history of the facility is alarming. You must investigate the reports of hygiene neglect and staff unresponsiveness; if you choose this facility, we recommend frequent, unannounced visits and installing cameras in your loved one's room as suggested by previous families.
Google Reviews
Google Reviews
19 reviews on Google“Families should exercise extreme caution when considering The Covington due to serious allegations of neglect, hygiene issues, and staff misconduct in the memory care unit. While some long-term residents' families have praised the staff as being like family, multiple reviewers have reported severe concerns regarding cleanliness, unresponsiveness to communication, and inadequate supervision.”
Quality Themes
Tap a score for detailsStrengths
- Kind and caring staff members
- Attentive doctors on call
- Effective rehab services for balance and posture
Concerns
- Severe hygiene and sanitation issues (mentioned by 3 reviewers)
- Inadequate staffing and supervision in memory care (mentioned by 3 reviewers)
- Poor communication and unresponsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some wonderful comments about how kind and caring the staff members are; how do you ensure that this level of personal attention is maintained across all shifts?
- 2Could you walk me through your daily cleaning and sanitation schedule to help us understand how the common areas and private rooms are maintained?
- 3What specific protocols are in place for supervision and engagement within the memory care wing to ensure residents are always supported?
- 4Since we've heard great things about the doctors on call, how does the communication flow between the medical team and the family if a health change occurs?
- 5What are some of the favorite daily activities or social outings that the residents here enjoy participating in?
- 6If a medical emergency were to happen during the night, what is the immediate process for notifying both the on-call doctor and our family?
Personalized based on this facility's data
Key Review Excerpts
“The Covington is a wonderful community with the most caring and kind staff I’ve ever met. All of the staff make a point to learn and know resident’s individual needs making the resident’s stay more comfortable.”
“The Doctors On Call group have been so attentive to her needs and call me any time they visit her with an update. They have a rehab unit and are working with mom regarding her posture and balance issues.”
“My grandmother was there December 10, 2019. She was on a memory unit was not taken care of my mom to come in and give her a bath. She had urine and poop walking around the hallways.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jan 12, 2023Complaint
The facility failed to ensure follow-up with the primary care provider (PCP) for blood sugar levels exceeding established parameters and failed to provide a mammogram referral for two residents. Specifically, for Resident #3, there were multiple instances between November 2022 and January 2023 where finger stick blood sugar results exceeded 550, but there was no documentation that the PCP was notified.
Jan 12, 2023Complaint
The facility failed to ensure follow-up with the primary care provider (PCP) for blood sugar levels greater than written parameters and a mammogram referral for 2 of 5 sampled residents. Specifically, for Resident #3, there were multiple instances between November 2022 and January 2023 where finger stick blood sugar results exceeded 550, but there was no documentation that the PCP was notified.
Sep 9, 2022Follow-up
The facility failed to ensure there were no chronic unpleasant odors on the special care unit. Observations revealed generalized odors of urine, feces, and body odor in the hallways, common areas, and resident rooms.
Jun 17, 2020Complaint
The facility failed to ensure the required staffing hours were met to meet the needs of the residents on the first and second shifts. Based on record reviews and interviews, this deficiency was evident in 23 out of 42 sampled shifts between 05/24/20 and 06/07/20.
Jun 17, 2020Complaint
The facility failed to ensure required staffing hours were met on the first and second shifts for 23 out of 42 sampled shifts between 05/24/20 and 06/07/20. Specifically, during a period where the census was 57, multiple shifts showed significant shortages in aide coverage hours.
Mar 12, 2020Complaint
The facility failed to ensure that one of seven sampled residents had a care plan that was completed annually. Specifically, Resident #5's care plan was outdated, as the most recent assessment was dated 01/31/19 despite the resident having been admitted in 2017.
Mar 12, 2020Complaint
The facility updated its Plan of Correction regarding Tag 367 on May 13, 2020. Specific details of the original deficiency are not provided in this addendum text, but the document confirms an amendment was made to the existing plan.
Mar 1, 2017Follow-up
The facility failed to safely store oxygen tanks for a resident, leaving two E-tanks and one large M-tank in the resident's room. This improper storage created hazards and obstructed floor space, preventing the resident from easily moving around the room in a wheelchair.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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