Hillcrest Post Acute
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, as the physical therapy and nursing teams are frequently praised for their expertise and compassion. However, families must be proactive and vigilant regarding communication; you should establish a clear protocol for being notified of any changes in your loved one's weight, appetite, or medical status.
Google Reviews
Google Reviews
55 reviews on Google“Families often praise Hillcrest for its exceptional physical therapy team and the compassionate, professional nature of the nursing and CNA staff. However, there are significant, recurring concerns regarding communication failures, specifically regarding weight loss notifications and unresponsive administrative staff, as well as inconsistent food quality.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and skilled nursing/CNA staff
- Clean and well-maintained facility
- Welcoming and professional admissions process
Concerns
- Poor communication regarding patient changes (e.g., weight loss, medical status) (mentioned by 2 reviewers)
- Inconsistent food quality and nutrition (mentioned by 3 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Safety and fall prevention concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often mentioning specific staff members or patient details. However, the response pattern shifts to being defensive or argumentative when addressing highly critical 1-star reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how do you tailor those sessions to a resident's specific recovery goals?
- 2How does the nursing team ensure that family members are kept up-to-date on any changes in a resident's medical status or weight?
- 3What steps are in place to ensure resident safety and prevent falls, especially during the night or during transitions?
- 4Could you tell us more about the dining experience and how you ensure nutritional needs are met with consistent meal quality?
- 5What is the best way for us to reach the nursing staff or the admissions team if we have a quick question or an update?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“I had many concerns about my mother in a skilled nursing facility, and I'm grateful that the folks at Hillcrest made her month-long stay such a positive and healing experience. She got wonderful care and physical therapy, and the staff is knowledgeable, kind, patient, and responsive.”
“My 91 year old mother wasn’t eating and we were never notified. My attempts to reach the dietitian went unanswered. She lost over 10lbs in the less than two weeks there.”
“The ENTIRE staff worked together to give me the care and physical therapy I needed in order to return home on my own. Food Services is geared to provide tasty and healthy food options planned specifically for each patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillcrest Post Acute shows persistent quality concerns across multiple years, with families filing complaints about infection control and pharmacy services. The facility repeatedly struggles with medication management, safety systems (fire/electrical), and infection control programs. While all deficiencies show correction dates, the same issues recur across surveys from 2022 through 2025, suggesting ongoing challenges with maintaining compliance standards.
Sep 11, 2025Routine19
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Mar 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 22, 2024Routine13
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Apr 22, 2024Complaint1
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Jun 14, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 4, 2022Routine17
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Hillcrest Post Acute
for profit
Chain Affiliation
West Harbor Healthcare
8 facilities nationwide
Chain avg rating: 3.9/5 · Rank 3 of 8 (Best)
Ownership & Management
Owners
Valley Capital Investments LLC
Owner · Organization
West Harbor Healthcare LLC
Owner · Organization
Galbasini, Kevin
Owner (parent company)
Gill, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit hillcrestpostacute.com
Medicare data downloads
Original nursing home datasets
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