Petaluma Post-Acute Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and professional nursing and therapy staff. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
This facility offers an excellent rehabilitation program and a very clean environment with a staff that many residents consider family. However, you must closely monitor responsiveness to call lights and hygiene care, as multiple families have reported significant delays in staff responding to urgent needs.
Google Reviews
Google Reviews
59 reviews on Google“Families considering this facility will find a highly praised rehabilitation and nursing team, with many reviewers highlighting the kindness and professionalism of the nurses and therapists. However, there are serious, critical allegations regarding delayed response to call lights and neglectful care in specific instances. While many residents feel at home, prospective families should be aware of documented concerns regarding staff responsiveness to medical needs and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing and therapy staff
- Clean and well-maintained facility environment
- Effective and organized admissions and social work processes
- Engaging activity programs and social events
Concerns
- Delayed response to call lights and medical needs (mentioned by 3 reviewers)
- Issues with hygiene and cleanliness of residents (mentioned by 2 reviewers)
- Staff use of strong perfumes/colognes causing respiratory distress
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With your impressive 5-star CMS rating, how do you ensure that the high standard of clinical care and health inspections is maintained consistently across all shifts?
- 2We've heard great things about your therapy and nursing teams; how do you coordinate their schedules to ensure residents get the most out of their rehabilitation sessions?
- 3What specific steps does the nursing team take to ensure that call lights are answered promptly, especially during busy meal times or overnight?
- 4Could you tell us more about the social events and activity programs available to help residents stay engaged and connected with one another?
- 5How does the facility manage resident hygiene and personal care routines to ensure everyone feels comfortable and well-tended?
- 6Are there any specific policies regarding scents or perfumes in common areas to ensure the environment remains comfortable for residents with respiratory sensitivities?
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind and a couple cnas,became my friends,kelsey and Carlos go above and beyond there job both are excellent at what they do super friendly.”
“I was impressed with how knowledgeable Quetzal is and how clean and welcoming Rideway post acute was. The entire process was streamlined and very well organized.”
“The people make this place a home. The staff are caring and truly care for the people that come through the building.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring fire safety and electrical system issues across multiple surveys, with identical deficiencies appearing in 2024 and 2025 surveys suggesting persistent maintenance problems. The most problematic areas are building safety systems, infection control, and care planning, with one family complaint filed in 2025 regarding discharge planning. While all deficiencies show correction dates, the repeated appearance of the same fire alarm and electrical violations indicates ongoing operational challenges families should discuss with administrators.
Dec 19, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Mar 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Dec 19, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 11, 2022Routine19
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Petaluma Post-Acute Rehabilitation
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 8 of 34 (Best)
Ownership & Management
Owners
Aptb, LLC
Owner · Organization
Bradshaw, Peter
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Parti, Rajesh
Owner (parent company)
Parti, Shruty
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Bradshaw, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit ridgewaypa.com
Medicare data downloads
Original nursing home datasets
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