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Nursing HomeMedicaid Investigative

North Bay Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

300 Douglas Street, Petaluma, CA 9495298 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 64 Google reviews

5
4
3
2
1
North Bay Post Acute Nursing Home in Petaluma, CA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (20 vs median 13.0)
  • High RN turnover (57%)

Bottom 25% in CA · Below recommended RN staffing · $142,514 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers an outstanding physical and occupational therapy program that has helped many patients return home. However, families must be extremely vigilant regarding staffing levels and medical oversight, as multiple recent reports indicate significant delays in responding to call lights and failures in wound/infection management.

Google Reviews

Google Reviews

64 reviews on Google
Families should weigh the facility's highly praised physical and occupational therapy departments against serious reports of medical neglect and understaffing. While many long-term residents and rehab patients report excellent recovery outcomes and kind therapists, several recent reviews highlight critical concerns regarding slow response to call lights and failure to manage medical needs like infections.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean6.0ActivitiesN/AMeds3.0MemoryN/AComms2.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Kind and professional therapy staff
  • Friendly and attentive CNAs and nurses
  • Clean and well-maintained common areas

Concerns

  • Slow response to call lights and emergency buttons (mentioned by 4 reviewers)
  • Understaffing leading to medical neglect or infections (mentioned by 3 reviewers)
  • Poor communication regarding discharge or medical updates (mentioned by 3 reviewers)
  • Difficulty contacting the facility by phone (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.7'19(6)5.03.3'21(3)1.02.3'23(6)1.44.4'25(27)4.6'26(12)

Distribution · 68 analyzed

5
37
4
9
3
1
2
0
1
21

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how the therapists work with residents to reach their mobility goals?
  • 2How does the nursing team ensure that call lights and emergency buttons are responded to promptly, especially during busy shifts?
  • 3What specific protocols do you have in place to ensure medication management is accurate and that families are kept updated on any changes?
  • 4How do you maintain consistent communication with family members regarding medical updates or upcoming discharge plans?
  • 5Can you describe what a typical day looks like for residents in terms of social activities and engagement in the common areas?
  • 6With the recent inspections, what specific steps is the facility taking to address the noted deficiencies and improve overall care standards?

Personalized based on this facility's data


Key Review Excerpts

The Physical Therapy Team, CNAs, Cooks, Housekeepers, and nurses all have been great! All of my interactions have been accomplished by very sweet professionals.

Rehab patient · 2025★★★★★

My grandma fell off of her bed here and broke her pelvis and has been the ICU for two months now because of the negligence of this facility.

Family member · 2025☆☆☆☆

The staff is so welcoming and considerate, very easy to work with in many aspects of my recovery process.

Rehab patient · 2025★★★★★
Source: 64 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
14.4%
CA
10.4%
Sonoma
8.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.5%
CA
13.7%
Sonoma
14.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.4%
Worse than Avg
Here
11.4%
US
5.3%
CA
4.1%
Sonoma
2.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.3%
Mixed vs Avgs
Here
19.3%
US
19.4%
CA
10.7%
Sonoma
14.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.1%
Worse than Avg
Here
18.1%
US
15.5%
CA
11.7%
Sonoma
11.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.3%
CA
10.5%
Sonoma
11.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
79.8%
CA
93.2%
Sonoma
94.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
CA
94.2%
Sonoma
95.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Sonoma
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
2penalties
Above state avg (15.4)
24 complaint-triggered
$142,514 in fines

North Bay Post Acute has significant ongoing concerns with families filing multiple complaint reports that led to deficiencies in abuse and neglect protections, resident care planning, and medication management. The facility shows persistent patterns across surveys with repeated violations in the same areas—particularly care quality standards, nursing staffing, and medication safety—suggesting systemic issues that continue despite reported corrections.

Apr 14, 2026Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jan 9, 2026Routine
20
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

Dec 30, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 22, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 15, 2025Complaint
2
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Apr 28, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Apr 7, 2025

$23,685

Fine

Apr 30, 2024

$119,192

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Bay Post Acute

Organization Type

for profit

Ownership & Management

Owners

Zermatt U.s. Health Services, LLC

Owner · Organization

99%

Tanner, Bryan

Owner (parent company)

50%

Tanner, Renae

Owner (parent company)

50%

Key personnel

Tanner, BryanOfficer / DirectorZermatt U.s. Health Services, LLCManagerMoore, BrettManager
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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