North Bay Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 13.0)
- High RN turnover (57%)
Bottom 25% in CA · Below recommended RN staffing · $142,514 in fines · Abuse citation
What this means for your family
This facility offers an outstanding physical and occupational therapy program that has helped many patients return home. However, families must be extremely vigilant regarding staffing levels and medical oversight, as multiple recent reports indicate significant delays in responding to call lights and failures in wound/infection management.
Google Reviews
Google Reviews
64 reviews on Google“Families should weigh the facility's highly praised physical and occupational therapy departments against serious reports of medical neglect and understaffing. While many long-term residents and rehab patients report excellent recovery outcomes and kind therapists, several recent reviews highlight critical concerns regarding slow response to call lights and failure to manage medical needs like infections.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Kind and professional therapy staff
- Friendly and attentive CNAs and nurses
- Clean and well-maintained common areas
Concerns
- Slow response to call lights and emergency buttons (mentioned by 4 reviewers)
- Understaffing leading to medical neglect or infections (mentioned by 3 reviewers)
- Poor communication regarding discharge or medical updates (mentioned by 3 reviewers)
- Difficulty contacting the facility by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how the therapists work with residents to reach their mobility goals?
- 2How does the nursing team ensure that call lights and emergency buttons are responded to promptly, especially during busy shifts?
- 3What specific protocols do you have in place to ensure medication management is accurate and that families are kept updated on any changes?
- 4How do you maintain consistent communication with family members regarding medical updates or upcoming discharge plans?
- 5Can you describe what a typical day looks like for residents in terms of social activities and engagement in the common areas?
- 6With the recent inspections, what specific steps is the facility taking to address the noted deficiencies and improve overall care standards?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy Team, CNAs, Cooks, Housekeepers, and nurses all have been great! All of my interactions have been accomplished by very sweet professionals.”
“My grandma fell off of her bed here and broke her pelvis and has been the ICU for two months now because of the negligence of this facility.”
“The staff is so welcoming and considerate, very easy to work with in many aspects of my recovery process.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Bay Post Acute has significant ongoing concerns with families filing multiple complaint reports that led to deficiencies in abuse and neglect protections, resident care planning, and medication management. The facility shows persistent patterns across surveys with repeated violations in the same areas—particularly care quality standards, nursing staffing, and medication safety—suggesting systemic issues that continue despite reported corrections.
Apr 14, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 9, 2026Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Have policies on smoking.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Dec 30, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 15, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Apr 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Apr 7, 2025
$23,685
Fine
Apr 30, 2024
$119,192
Ownership & Operations
Who Operates This Facility
North Bay Post Acute
for profit
Ownership & Management
Owners
Zermatt U.s. Health Services, LLC
Owner · Organization
Tanner, Bryan
Owner (parent company)
Tanner, Renae
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit northbaypostacute.com
Medicare data downloads
Original nursing home datasets
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