Vineyard Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 91 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is frequently cited as top-tier. However, families must remain vigilant regarding medical monitoring and communication, as there are documented instances of staff being unresponsive to urgent medical needs and difficulty reaching the facility by phone.
Google Reviews
Google Reviews
91 reviews on Google“Vineyard Post Acute is highly regarded by many families for its exceptional rehabilitation services, particularly in physical and occupational therapy. While many reviewers praise the cleanliness and the compassionate nature of the nursing and CNA staff, there are serious, critical concerns regarding medical neglect, delayed emergency responses, and difficulty contacting the facility.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Strong housekeeping and maintenance services
Concerns
- Delayed emergency response and medical neglect (mentioned by 3 reviewers)
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
- Inconsistency in food quality and nutrition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
The owner uses a mix of personalized, high-effort responses for detailed reviews and templated messages for star-only ratings. Negative reviews are handled with a consistent, professional protocol that includes escalating to administration and providing a direct contact number.
Questions for Your Tour
- 1We've heard wonderful things about your rehab and therapy teams; can you tell us more about how they work with residents to help them regain independence?
- 2What specific protocols do you have in place to ensure staff can respond immediately to a resident's call bell or an urgent medical need during the night?
- 3How do you ensure that communication remains consistent between the nursing staff and family members, especially if we have questions after hours?
- 4We noticed the facility looks very well-maintained; how does your housekeeping team work to keep the resident rooms and common areas clean every day?
- 5Could you describe what a typical daily schedule looks like, including any social activities or group meals planned for the residents?
- 6How does the kitchen team manage nutritional needs and ensure that meal quality stays consistent for everyone?
Personalized based on this facility's data
Key Review Excerpts
“In just a few weeks she was up and walking , we were able to take her home where she truly wanted to be. Again later my 82 year old father in law broke his him and I knew exactly were he needed to be.”
“In my 2 weeks here i have experienced excellent food, a great program of both things to do and therapy. And would be a liar if i said the overall staff that work here are anything but unbelievably pleasant, attentive, listen to and genuinely care about me personally I feel like.”
“The building is consistently clean and welcoming, which means so much. Big props to Felipe Gomez for his oversight as the supervisor and Maintenance Director—you can tell he holds his team to a high standard.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vineyard Post Acute has significant concerns with 83 deficiencies across 20 surveys, including 21 complaint-triggered violations where families filed reports about problems. The most frequent issues involve medication management errors, fire safety system failures, and quality of care deficiencies including two abuse/neglect citations. While all deficiencies show correction dates, the pattern of repeated medication errors and ongoing complaint investigations suggests persistent care quality challenges that warrant careful evaluation during any visit.
Mar 30, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 10, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 22, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 18, 2025Routine20
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 18, 2025Complaint2
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Feb 12, 2025
$34,034
Fine
Nov 22, 2024
$21,658
Fine
Sep 5, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Vineyard Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 99 of 260
Ownership & Management
Owners
Providence Group Wine Country LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit vineyardpostacute.com
Medicare data downloads
Original nursing home datasets
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