Ridgeway Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 13.0)
- High RN turnover (54%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PACS GROUP chain · $32,280 in fines
What this means for your family
This facility's strong rehab therapy team and kind nursing staff make it a great option for recovery and long-term comfort. However, families should closely monitor response times to call lights and verify that hygiene care standards are being met consistently, as some patients have reported significant delays in assistance.
Google Reviews
Google Reviews
59 reviews on Google“Families considering Ridgeway Post Acute will find a facility praised for its exceptionally kind, professional, and attentive nursing and therapy teams. While many residents feel at home due to the warm atmosphere, there are serious, recurring reports regarding delayed responses to call lights and inconsistent hygiene care. The facility is highly regarded for its rehabilitation success and cleanliness, but potential residents should verify staffing responsiveness during night or weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective and skilled rehabilitation/physical therapy
- Clean and well-maintained environment
- Welcoming and organized admissions process
Concerns
- Delayed response to call lights (mentioned by 3 reviewers)
- Inconsistent hygiene and bathing care (mentioned by 2 reviewers)
- Issues with medication management/accuracy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
The owner uses a mix of templated responses for general praise and highly personalized, empathetic responses for specific staff mentions or serious medical concerns. They effectively use specific names and acknowledge individual patient needs in more critical reviews.
Questions for Your Tour
- 1I noticed the facility is very well-maintained; how does the team ensure the rooms and common areas stay clean and comfortable for residents every day?
- 2How does the nursing team manage medication schedules to ensure everything is accurate and given at the right time?
- 3What is the process for responding to call lights, and how do you ensure residents aren't left waiting for assistance?
- 4Could you tell me more about how the staff handles personal hygiene and bathing routines to ensure everyone stays comfortable?
- 5I've heard great things about the physical therapy team here; how do you coordinate rehab services with the daily nursing care?
- 6What kind of daily activities or social events are organized to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very friendly. This is so important. To know that my dad is being treated with dignity and genuine care.”
“I was impressed with how knowledgeable Quetzal is and how clean and welcoming Rideway post acute was. The entire process was streamlined and very well organized.”
“The people make this place a home. The staff are caring and truly care for the people that come through the building.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ridgeway Post Acute has a concerning pattern with 21 complaint-triggered deficiencies where families reported issues, indicating ongoing problems with resident rights, care quality, and abuse/neglect reporting. The facility repeatedly struggles with resident rights violations, food service quality, and safety hazards. While the provider corrects deficiencies when cited, the high complaint volume and recurring issues across multiple areas suggest persistent care concerns families should carefully evaluate before placement.
Dec 16, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 8, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 16, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 12, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Apr 16, 2025
$16,244
Fine
Aug 13, 2024
$8,018
Fine
Aug 13, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Ridgeway Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 250 of 260 (Worst)
Ownership & Management
Owners
Providence Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit ridgewaypa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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