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Nursing HomeMedicaid Investigative

Highpointe on Michigan Health Care Facility

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1031 Michigan Ave, Fruit Belt · Buffalo, NY 14203300 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 49 Google reviews

5
4
3
2
1
Highpointe on Michigan Health Care Facility Nursing Home in Buffalo, NY — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 6.0)

Below average in NY · Meets national RN staffing standard · Above recommended total nurse staffing · $129,149 in fines · Abuse citation

Source: Medicare data

What this means for your family

Highpointe on Michigan offers effective rehabilitation services and a clean environment, but families should be prepared for significant communication hurdles. Before choosing this facility, we strongly recommend testing their responsiveness by calling the nursing station during different shifts and asking specifically how they handle family concerns when staff are short-handed.

Google Reviews

Google Reviews

49 reviews on Google
Highpointe on Michigan presents a polarized experience, with some families praising the facility as clean and the staff as compassionate, while others report severe neglect and communication failures. Recurring complaints focus on unresponsive phone lines, rude staff, and poor hygiene, contrasting sharply with positive reports of successful rehabilitation and attentive care. Families should be aware that experiences appear highly inconsistent depending on the unit and staff on duty.

Quality Themes

Tap a score for details
Food8.0Staff4.0Clean5.0Activities6.0Meds5.0Memory7.0Comms2.0ValueN/A

Strengths

  • Effective rehabilitation therapy programs
  • Clean and well-maintained physical environment
  • Compassionate and supportive individual staff members
  • Positive dining experiences for some residents

Concerns

  • Chronic difficulty reaching staff by phone (mentioned by 6 reviewers)
  • Rude or dismissive staff attitudes (mentioned by 6 reviewers)
  • Unpleasant odors in hallways and rooms (mentioned by 3 reviewers)
  • Neglect of basic personal hygiene and care needs (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(5)'19(4)'21(5)'23(7)'25(5)'26(3)

Distribution · 51 analyzed

5
21
4
4
3
2
2
4
1
20

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high staffing rating, how do you ensure that this consistent presence translates into responsive communication with family members who are trying to reach their loved ones?
  • 2I noticed some feedback regarding staff interactions; what kind of training or culture-building initiatives do you have in place to ensure every resident feels treated with warmth and respect?
  • 3With the facility being quite large at 300 residents, what specific protocols do you have in place to ensure that basic personal hygiene and daily care needs are consistently met for every individual?
  • 4I understand you have a strong reputation for rehabilitation therapy; could you walk me through how those therapy goals are integrated into the resident's daily schedule and overall care plan?
  • 5Regarding the physical environment, what is your current process for monitoring and maintaining room cleanliness to ensure a fresh and comfortable living space for residents?
  • 6In the event of a medical emergency, what is the immediate chain of communication to ensure family members are notified promptly and accurately?

Personalized based on this facility's data


Key Review Excerpts

Highpointe has 100% surpassed all of them by a LOT! Absolutely wonderful quality of care!! I have always felt that my mom is safe here and surrounded by patient, kind people.

Long-term resident's family · 2023★★★★★

Trying to reach someone there is another thing. I am in the process of trying to find out how to collect his belongings while being 5 hours away. Not an easy task. Their facility is hard to reach and when I did get through I was passed from one number to the next.

Family member · 2024★★☆☆☆

The staff is friendly and competent. The building is super clean and neat. No odor whatsoever.

Visitor · 2025★★★★★
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.18hrs
OK
Registered nurses for medical care
Total Nursing
5.50hrs
OK
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
NY
18.9%
Erie
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
NY
91.3%
Erie
89.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.4%
NY
13.8%
Erie
16.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
19.5%
NY
13.3%
Erie
18.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
NY
20.2%
Erie
22.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
95.5%
NY
95.3%
Erie
93.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
81.8%
NY
77.0%
Erie
81.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.8%
Mixed vs Avgs
Here
78.8%
US
79.7%
NY
78.8%
Erie
74.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Erie
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Well above state avg (7.6)
10 complaint-triggered
$129,149 in fines

Families filed reports leading to serious concerns about abuse protection and medication errors, with the most recent complaint in September 2024 involving resident protection from abuse. This facility has recurring issues with abuse/neglect reporting, daily care assistance, and medication management across multiple years from 2020 to 2024. While all deficiencies show correction dates, the persistent pattern of problems in critical care areas, especially the recent complaint about abuse protection, suggests ongoing quality concerns that families should carefully consider.

Mar 5, 2026Complaint
2
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 24, 2025Complaint
2
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 16, 2024Complaint
5
0600Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0610Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 16, 2024Routine
10
0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

May 22, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 30, 2022Routine
8
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0886Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

Federal Penalties

Fine

Sep 16, 2024

$129,149

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highpointe on Michigan Health Care Facility

Organization Type

nonprofit

Ownership & Management

Owners

Kaleida Health

Owner · Organization

100%

Key personnel

Prudential Huntoon Paige Associates, LLC.5% or Greater Mortgage InterestBarkowski, RakhiContracted Managing EmployeeChisholm, HughW-2 Managing EmployeeDrake, MatthewW-2 Managing EmployeeDunn, JenniferW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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