Highpointe on Michigan Health Care Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Below average in NY · Meets national RN staffing standard · Above recommended total nurse staffing · $129,149 in fines · Abuse citation
What this means for your family
Highpointe on Michigan offers effective rehabilitation services and a clean environment, but families should be prepared for significant communication hurdles. Before choosing this facility, we strongly recommend testing their responsiveness by calling the nursing station during different shifts and asking specifically how they handle family concerns when staff are short-handed.
Google Reviews
Google Reviews
49 reviews on Google“Highpointe on Michigan presents a polarized experience, with some families praising the facility as clean and the staff as compassionate, while others report severe neglect and communication failures. Recurring complaints focus on unresponsive phone lines, rude staff, and poor hygiene, contrasting sharply with positive reports of successful rehabilitation and attentive care. Families should be aware that experiences appear highly inconsistent depending on the unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Clean and well-maintained physical environment
- Compassionate and supportive individual staff members
- Positive dining experiences for some residents
Concerns
- Chronic difficulty reaching staff by phone (mentioned by 6 reviewers)
- Rude or dismissive staff attitudes (mentioned by 6 reviewers)
- Unpleasant odors in hallways and rooms (mentioned by 3 reviewers)
- Neglect of basic personal hygiene and care needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that this consistent presence translates into responsive communication with family members who are trying to reach their loved ones?
- 2I noticed some feedback regarding staff interactions; what kind of training or culture-building initiatives do you have in place to ensure every resident feels treated with warmth and respect?
- 3With the facility being quite large at 300 residents, what specific protocols do you have in place to ensure that basic personal hygiene and daily care needs are consistently met for every individual?
- 4I understand you have a strong reputation for rehabilitation therapy; could you walk me through how those therapy goals are integrated into the resident's daily schedule and overall care plan?
- 5Regarding the physical environment, what is your current process for monitoring and maintaining room cleanliness to ensure a fresh and comfortable living space for residents?
- 6In the event of a medical emergency, what is the immediate chain of communication to ensure family members are notified promptly and accurately?
Personalized based on this facility's data
Key Review Excerpts
“Highpointe has 100% surpassed all of them by a LOT! Absolutely wonderful quality of care!! I have always felt that my mom is safe here and surrounded by patient, kind people.”
“Trying to reach someone there is another thing. I am in the process of trying to find out how to collect his belongings while being 5 hours away. Not an easy task. Their facility is hard to reach and when I did get through I was passed from one number to the next.”
“The staff is friendly and competent. The building is super clean and neat. No odor whatsoever.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports leading to serious concerns about abuse protection and medication errors, with the most recent complaint in September 2024 involving resident protection from abuse. This facility has recurring issues with abuse/neglect reporting, daily care assistance, and medication management across multiple years from 2020 to 2024. While all deficiencies show correction dates, the persistent pattern of problems in critical care areas, especially the recent complaint about abuse protection, suggests ongoing quality concerns that families should carefully consider.
Mar 5, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 16, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 16, 2024Routine10
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
May 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 30, 2022Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Federal Penalties
Fine
Sep 16, 2024
$129,149
Ownership & Operations
Who Operates This Facility
Highpointe on Michigan Health Care Facility
nonprofit
Ownership & Management
Owners
Kaleida Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit highpointeonmichigan.org
Medicare data downloads
Original nursing home datasets
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