Mcauley Residence
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
While the facility's physical and occupational therapy programs are frequently praised for their effectiveness, the frequency of reports regarding neglect and slow response times is alarming. If you choose this facility, ensure you have a family member present regularly to monitor care, and be prepared to advocate aggressively for your loved one's medical and hygiene needs.
Google Reviews
Google Reviews
46 reviews on Google“McAuley Residence receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recovery outcomes. However, a significant number of reviewers report severe concerns regarding neglect, slow response times, poor hygiene, and unprofessional staff behavior. Families should be aware that experiences appear inconsistent, ranging from excellent care to reports of life-threatening lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive nursing staff (in select cases)
- Clean and well-maintained facility (reported by some)
- Professional and thorough clinical care (reported by some)
Concerns
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Staff negligence regarding hygiene and basic care (mentioned by 6 reviewers)
- Poor communication and medication management (mentioned by 3 reviewers)
- Unprofessional or dismissive staff attitude (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a high volume of residents; what specific protocols are in place to ensure that call bells are answered promptly and that residents receive timely assistance with hygiene needs?
- 2Given that medication management is a critical part of care, could you walk me through your process for ensuring accuracy and preventing errors for residents with complex health needs?
- 3I appreciate that the leadership team is active in responding to feedback online; how do you use that family input to improve communication and staff responsiveness on a day-to-day basis?
- 4Since the facility is well-regarded for its physical and occupational therapy programs, how are these services integrated into a resident's daily routine to keep them active and engaged?
- 5How do you foster a culture of professionalism and attentiveness among the staff to ensure that every resident feels heard and respected throughout their stay?
- 6In the event of a medical concern or a change in a resident's condition, what is your standard procedure for communicating updates and care plan adjustments to the family?
Personalized based on this facility's data
Key Review Excerpts
“The aides were playing on their cell phones instead of finding out what type of help was required. Equipment used to transport patients was not sanitized between uses. Juice spilled on the floor was not cleaned up.”
“Had to call supervising night nurse because my relative was left in feces for over two hours when the aides walked away from her that way, in my presence; had to report to social worker that an OT worker tried to pressure me to place my relative in the OT worker's home apartment.”
“The pt and ot were outstanding and allowed her to recover sufficiently. The nursing staff was very professional and empathetic in providing necessary care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
McAuley Residence has ongoing challenges with fire safety systems and resident protection that families should carefully consider. The facility shows recurring problems with exit doors, emergency lighting, and fire safety equipment across multiple surveys. Most concerning, families have filed complaints leading to findings of inadequate resident protection from abuse and neglect, with safety hazard issues also reported. While all deficiencies show correction dates, the pattern of repeat fire safety violations suggests persistent operational challenges.
Jan 8, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Sep 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 15, 2023Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
May 15, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 15, 2021Routine1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Mcauley Residence
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit chsbuffalo.org
Medicare data downloads
Original nursing home datasets
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