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Nursing HomeMedicaid Investigative

Delaware Oaks Center for Rehabilitation and Nursi

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1205 Delaware Avenue, Buffalo, NY 1420995 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 81 Google reviews

5
4
3
2
1
Delaware Oaks Center for Rehabilitation and Nursi Nursing Home in Buffalo, NY — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (11 vs median 6.0)
  • High staff turnover (53%)
  • High RN turnover (56%)

Below average in NY · Below recommended RN staffing · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is frequently praised for helping patients return home, families should be aware of persistent reports regarding facility cleanliness and odor. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's hygiene and ensure their care needs are being met by the staff.

Google Reviews

Google Reviews

81 reviews on Google
Delaware Oaks Center for Rehabilitation and Nursing receives highly polarized feedback, with many families praising the rehabilitation therapy team and individual staff members for their kindness. However, a significant number of reviewers report severe concerns regarding facility cleanliness, persistent odors, and inadequate staffing levels that result in neglectful care for vulnerable residents. While some visitors note ongoing building renovations, the facility's overall reputation is heavily impacted by reports of poor hygiene and unprofessionalism.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Kind and attentive individual staff members
  • Visible ongoing building renovations
  • Welcoming front office staff

Concerns

  • Persistent strong odors of urine and feces (mentioned by 11 reviewers)
  • Understaffing leading to neglect and slow response times (mentioned by 9 reviewers)
  • General lack of cleanliness and poor sanitation (mentioned by 8 reviewers)
  • Limited parking and difficult facility access (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'20(1)'22(2)'24(8)'26(9)

Distribution · 69 analyzed

5
23
4
15
3
3
2
1
1
27

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is undergoing renovations; how are you managing building cleanliness and odor control during this construction process?
  • 2Given the current staffing levels, what is your specific protocol for ensuring residents receive timely assistance when they press their call buttons?
  • 3I see that you are active in responding to family feedback online; how do you incorporate that input into your day-to-day operations and care improvements?
  • 4What specific steps are being taken to improve the dining experience and nutritional variety for residents?
  • 5Can you walk me through your current medication management process to ensure accuracy and timely administration for residents?
  • 6With your focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily activity schedule so they remain engaged?

Personalized based on this facility's data


Key Review Excerpts

The saving grace was my PT therapist.... Julie. She was patient, informative and, by far, excellent!!

Rehab patient · 2024☆☆☆☆

The nurses that are taking care of my family member are so nice & friendly, but most importantly ~ they all do an awesome job considering how many patients are being taken care of at the facility.

Long-term resident's family · 2025★★★★

The facility always reaks of urine. The patients are fed the most disgusting looking meals. Majority of the works do not check on their patients.

Family member · 2024☆☆☆☆
Source: 81 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.3%
NY
13.8%
Erie
16.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
12.1%
NY
18.9%
Erie
10.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
19.5%
NY
13.3%
Erie
17.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
93.4%
NY
91.3%
Erie
88.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
14.4%
NY
14.8%
Erie
15.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.6%
Mixed vs Avgs
Here
24.6%
US
19.4%
NY
20.2%
Erie
24.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.3%
Worse than Avg
Here
76.3%
US
81.8%
NY
77.0%
Erie
77.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.0%
Mixed vs Avgs
Here
76.0%
US
79.8%
NY
78.8%
Erie
71.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
NY
1.2%
Erie
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.6)
7 complaint-triggered

This facility shows a concerning pattern with multiple families filing reports about resident abuse and neglect occurring repeatedly across surveys. Primary issues involve fire safety violations, abuse protection failures, and medication management problems, with many deficiencies reoccurring across multiple inspections despite claimed corrections. While the facility reports addressing each violation, the persistent pattern of similar problems suggests ongoing systemic challenges that families should carefully consider.

Nov 24, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 26, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 9, 2024Routine
16
0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0161Potential for harm · Pattern

Construction Deficiencies

Use approved construction type or materials.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Aug 9, 2024Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Mar 24, 2023Routine
20
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

Apr 14, 2021Routine
12
0161Potential for harm · Pattern

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Delaware Oaks Center for Rehabilitation and Nursi

Organization Type

for profit

Chain Affiliation

Chain Name

The Grand Healthcare

Chain Size

16 facilities nationwide

Chain avg rating: 1.8/5 · Rank 5 of 16

Ownership & Management

Owners

Strauss, Elliot

Owner

5%

Strauss, Jeremy

Owner

95%

Key personnel

Stern, SamuelOfficer / DirectorBalan, BelindaManagerBalan, BelindaAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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