Buffalo Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 238 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 6.0)
- High staff turnover (55%)
- High RN turnover (68%)
Bottom 25% in NY · Below recommended RN staffing · Above recommended total nurse staffing · Worst in CENTERS HEALTH CARE chain · $170,403 in fines · Abuse citation
What this means for your family
While the rehabilitation therapy team receives praise for their dedication, the facility suffers from severe, systemic issues regarding basic patient care and hygiene. Families should be extremely cautious; if you choose this facility, ensure you have a daily presence to monitor your loved one's care, as multiple reviewers report that neglect occurs when family members are not physically present.
Google Reviews
Google Reviews
238 reviews on Google“Buffalo Center for Rehabilitation and Nursing faces severe and recurring allegations of neglect, including reports of patients left in soiled linens for extended periods, inadequate staffing levels, and poor communication from management. While a segment of reviewers praises the facility for being clean and having a helpful rehab team, these positive experiences are frequently overshadowed by reports of unsanitary conditions, unanswered call lights, and medication management errors. Families should be aware that the facility has been the subject of significant negative attention regarding its standard of care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation therapy team
- Some staff members described as kind and attentive
- Modernized facility aesthetic in some areas
- Helpful administrative assistance for specific paperwork
Concerns
- Chronic understaffing, especially on weekends (mentioned by 18 reviewers)
- Neglect of basic hygiene (soiled linens, patients left in waste) (mentioned by 16 reviewers)
- Unresponsive or rude staff/nursing (mentioned by 14 reviewers)
- Poor communication and difficulty reaching management (mentioned by 10 reviewers)
- Inadequate or inedible food quality (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols are in place to ensure consistent hygiene and personal care for residents, particularly during weekend shifts?
- 2I noticed the facility has undergone some aesthetic updates; how are you currently working to improve the overall dining experience and food quality for residents?
- 3How do you facilitate communication between the nursing team and family members when we have urgent questions or need updates on our loved one's care?
- 4With the rehabilitation team being a highlight here, how do you ensure that therapy goals are integrated into the resident's daily routine and overall care plan?
- 5What is your process for addressing and resolving family concerns or complaints to ensure they are handled promptly and effectively?
- 6Could you walk me through how you manage medication administration and ensure accuracy, especially during staff shift changes?
Personalized based on this facility's data
Key Review Excerpts
“My mom was found laying on the floor May 8th and again May18th and Buffalo Center never filed a incident report when I asked what happened... I demanded a ambulance called.”
“The food is inedible. Some nurses are angels. The desk staff is a crap shoot on getting reasonable questions answered. 2nd floor smells of urine and soiled sheets.”
“The rehab staff is the best I've ever dealt with. Pat,Russ,Lucas,Aaron,Ed,Faith,Casey,Cathy,Nate,Kapow. They all pushed me to go further with my exercises and NEVER GIVE UP on myself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against this facility, resulting in serious findings about resident abuse and neglect protections that have occurred repeatedly across surveys. The main recurring problems involve protecting residents from abuse and neglect, medication management, and quality of care issues including accident prevention and personal care assistance. While the facility reports correcting these deficiencies, the pattern of repeated violations in critical safety areas raises significant concerns.
Nov 12, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 1, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 17, 2025Routine16
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 17, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 11, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 7, 2024Routine19
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Federal Penalties
Fine
Nov 12, 2025
$36,478
Fine
Jun 17, 2025
$103,243
Ownership & Operations
Who Operates This Facility
Buffalo Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 27 of 35 (Worst)
Ownership & Management
Owners
Rozenberg, Kenneth
Owner
Sicklick, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
238 reviews from families & visitors
Official Website
Visit buffalo-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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