Mercy Hospital Skilled Nursing Facility
Strong Medicare quality ratings; families often praise warm, compassionate nursing staff. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and engaging activity programs, making it a strong candidate for families prioritizing emotional support and resident well-being. While recent reviews are overwhelmingly positive, the lack of detailed written feedback in many 5-star reviews suggests you should schedule an in-person tour to observe the daily environment for yourself.
Google Reviews
Google Reviews
10 reviews on Google“Families frequently praise the facility for its warm, compassionate staff who treat residents like family, particularly during end-of-life care. While some older reviews express significant dissatisfaction, recent feedback highlights a welcoming environment with engaging activities and dedicated nursing support.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing staff
- Engaging resident activities
- Supportive end-of-life care
- Welcoming, community-focused setting
Concerns
- Lack of detailed feedback in reviews (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your 5-star CMS rating, what specific practices do you believe contribute most to the high quality of care your residents receive?
- 2I noticed that your team occasionally responds to online feedback; how do you prefer to keep families updated on their loved one's progress and address any concerns that might arise?
- 3Since your facility is known for being community-focused, could you walk me through a few of the most popular activities that residents participate in during the week?
- 4Given that there have been a few recent state violations, what steps has the leadership team taken to address those areas and ensure consistent compliance?
- 5How does your nursing staff coordinate with Mercy Hospital's resources when a resident requires urgent medical attention or a sudden change in their care plan?
- 6What is your process for ensuring that families feel well-informed about their loved one's daily health status, especially since some families have mentioned wanting more detailed communication?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff of nurses, floor staff and aids at OLV were amazing to our mother in her last days. They were warm, incredibly responsive and treated us as family.”
“She enjoyed the activities, was comfortable with the staff and had wonderful dedicated nurse practitioners, nurses, and aides who grew close to her.”
“Love activities that they have at the facility and the staff is absolutely amazing”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a recurring pattern of fire safety and building maintenance deficiencies across all three surveys, with issues in smoke barriers, sprinkler systems, and exit signs appearing multiple times. While all deficiencies have been corrected by the facility, the persistence of safety infrastructure problems suggests ongoing maintenance challenges that families should discuss during visits to understand current conditions and safety protocols.
Jul 24, 2025Routine3
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 2, 2024Routine5
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 29, 2022Routine12
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Construction Deficiencies
Meet other general requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Mercy Hospital Skilled Nursing Facility
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit chsbuffalo.org
Medicare data downloads
Original nursing home datasets
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