Highland Oaks
Strong Medicare quality ratings; families often praise compassionate and respectful nursing staff. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
Highland Oaks is highly recommended by families for its exceptionally clean environment and deeply compassionate staff. Because the reviews are overwhelmingly positive, you can feel confident in the quality of care, but as with any facility, we recommend scheduling an in-person tour to observe staff-resident interactions firsthand.
Google Reviews
Google Reviews
20 reviews on Google“Highland Oaks is consistently praised by families for its compassionate, respectful staff and exceptionally clean environment. Reviewers frequently highlight a home-like atmosphere where residents are treated with dignity and genuine care, making it a highly regarded option for long-term and skilled nursing needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful nursing staff
- Consistently clean and well-maintained facility
- Home-like, non-institutional environment
- Responsive and helpful care team
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Highland Oaks maintains a cozy, 24-resident capacity, how do you foster a sense of community and keep residents engaged in daily activities?
- 2I noticed your team is highly praised for being responsive; how do you ensure that same level of personalized attention is maintained during shift changes?
- 3With your excellent 5-star staffing rating, how does your team balance clinical care with the home-like, non-institutional atmosphere you've cultivated?
- 4Could you walk me through your protocol for managing medical emergencies, particularly how you communicate with families during those critical moments?
- 5Since you have a very high rating for cleanliness, what is your daily routine for maintaining such a pristine environment for the residents?
- 6Regarding the two recent state violations, could you share what steps the facility has taken to address those specific areas and prevent them from recurring?
Personalized based on this facility's data
Key Review Excerpts
“I have never experienced their impressive level of care anywhere else. They truly care for their residents as they would their own grandparents.”
“Every single interaction I overheard between staff and residents was kind, gentle and respectful. Every staff member is helpful, regardless of whether the current need is in their job description.”
“The staff always got my grandmothers level and maintained eye contact with her while speaking to her. It is a homey enviornment and does not feel institutional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Oaks has 15 deficiencies across four surveys, with families filing complaints that led to findings about resident protection from financial exploitation and medication services. The facility shows recurring issues with fire safety systems, electrical systems, and infection control across multiple years, though all violations have been corrected by the provider.
Aug 29, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 27, 2023Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Aug 19, 2022Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Highland Oaks
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit highlandoakselgin.org
Medicare data downloads
Original nursing home datasets
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