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Strong Medicare quality ratings; public reviewers often praise compassionate and respectful nursing staff. Still worth an in-person visit.
based on 23 Google reviews
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Highland Oaks has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and respectful nursing staff and consistently clean and well-maintained facility. Review the component ratings and current source records before deciding.
Highland Oaks is consistently praised by families for its compassionate, respectful staff and exceptionally clean environment. Reviewers frequently highlight a home-like atmosphere where residents are treated with dignity and genuine care, making it a highly regarded option for long-term and skilled nursing needs.
Quality Themes
Tap a score for detailsStrengths
Rating Trends
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Distribution · 27 analyzed
Personalized based on this facility's data
Key Review Excerpts
“I have never experienced their impressive level of care anywhere else. They truly care for their residents as they would their own grandparents.”
“Every single interaction I overheard between staff and residents was kind, gentle and respectful. Every staff member is helpful, regardless of whether the current need is in their job description.”
“The staff always got my grandmothers level and maintained eye contact with her while speaking to her. It is a homey enviornment and does not feel institutional.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Highland Oaks has 15 deficiencies across four surveys, with families filing complaints that led to findings about resident protection from financial exploitation and medication services. The facility shows recurring issues with fire safety systems, electrical systems, and infection control across multiple years, though all violations have been corrected by the provider.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Highland Oaks
nonprofit
Owners
Undisclosed
Ownership Data Not Available · Organization
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Google Reviews
23 reviews from families & visitors
Official Website
Visit highlandoakselgin.org
Medicare data downloads
Original nursing home datasets
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