Nursing HomeMedicaid Medicare 5-star

Avondale Estates of Elgin

Strong Medicare quality ratings; public reviewers often praise modern, clean, and bright facility. Still worth an in-person visit.

1754-1760 Capital Street, Elgin, IL 60124|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.0/5

based on 49 Google reviews

(847) 531-6004 Directions Website

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What this means for your family

Avondale Estates of Elgin has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: modern, clean, and bright facility and effective physical and occupational therapy teams. Review the component ratings and current source records before deciding.

Google Reviews

51 public Google reviews available

Avondale Estates of Elgin receives highly polarized feedback, with some families praising the facility as clean and modern with excellent physical therapy, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with understaffing, particularly at night, and a persistent inability for families to reach administrative or nursing staff for updates. Prospective families should be aware of the stark contrast between the positive experiences of some rehab patients and the alarming reports of medical oversight and neglect from others.

Quality Themes

Tap a score for details

Strengths

Modern, clean, and bright facility
Effective physical and occupational therapy teams
Private rooms
Some highly compassionate and professional individual staff members

Concerns

Poor communication and inability to reach staff/administration (mentioned by 9 reviewers)
Understaffing leading to delayed response times for basic needs (mentioned by 7 reviewers)
Inadequate medical oversight or medication management (mentioned by 4 reviewers)
Staff seen on cell phones or disengaged (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 51 analyzed

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that the facility has a high volume of online feedback; what is your process for keeping families updated and ensuring that communication channels remain open and responsive?
2Given that some families have expressed concerns regarding response times for basic needs, could you walk me through how your staffing levels are managed to ensure residents receive timely assistance throughout the day?
3I see that you have a 5-star CMS rating for staffing, but I would love to hear how you foster a culture of engagement among your team members to ensure they remain focused on resident care during their shifts?
4How does your nursing team coordinate with attending physicians to ensure that medication management is precise and that any changes in a resident's health status are communicated to the family immediately?
5Since the facility is known for its modern and bright environment, what kind of daily social or therapeutic activities are currently being offered to help residents stay active and connected with their peers?
6I appreciate that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the daily experience here at Avondale Estates?

Personalized based on this facility's data

Key Review Excerpts

“The problem is that you CAN NOT get anyone to call you back. If you leave a message for the nursing staff they will never get back to you. The Administrative staff is no better.”

Hospice family member · 2024★☆☆☆☆

“The nurses were incredible and some of their assistants were okay.. Their therapist were very helpful and friendly but they work on their management instructions to keep you there for as long as your insurance is good!!!”

Rehab patient · 2025★★☆☆☆

“I have to say that my time there was not great but it wasn't terrible the people that work there especially for one CNA Mariah she really cared for all her patients she deserves a raise.”

Rehab patient · 2026★★★★☆

Source: 51 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.45hrs

Registered nurses for medical care

Total Nursing

5.21hrs

All nurses + aides combined

Staff Turnover

31%

Lower is better (< 30% = good)

RN Turnover

18%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility75.6%

Worse than Avg

Here

75.6%

12.8%

54.2%

Kane

62.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility3.3%

Better than Avg

Here

3.3%

15.4%

21.7%

Kane

23.5%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility32.3%

Worse than Avg

Here

32.3%

19.0%

20.6%

Kane

19.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

90.3%

Kane

89.0%

Residents needing more daily help over time

↓ Lower is better

This Facility5.3%

Better than Avg

Here

5.3%

13.9%

13.4%

Kane

10.7%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility8.1%

Worse than Avg

Here

8.1%

4.6%

4.8%

Kane

3.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

82.0%

69.7%

Kane

66.3%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility90.7%

Better than Avg

Here

90.7%

79.8%

63.1%

Kane

59.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

1.6%

2.2%

Kane

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

25findings in history

Latest survey: 5 · well below IL avg (12.0)

$15,958 in fines

This facility shows recurring deficiencies across multiple surveys, with fire safety, infection control, and resident care being the primary problem areas. Fire safety issues including smoke barriers, alarm systems, and sprinkler maintenance have persisted across all three surveys from 2023 to 2025, indicating ongoing safety concerns. Infection control problems and resident care issues like bladder/bowel care and pain management also repeat across surveys, suggesting systemic challenges that haven't been fully resolved despite reported corrections.

Jun 27, 2025Routine10 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

May 23, 2024Routine7 findings

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Jul 3, 2023Routine8 findings

0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0754Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avondale Estates of Elgin

Organization Type

for profit

Ownership & Management

Owners

Beem March Trust U/a/d 4/09/19

Owner · Organization

50%

Skz Holdings INC

Owner · Organization

50%

Key personnel

Bertachhi, AllisonW-2 Managing EmployeeBaver, BarakOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(847) 531-6004

aeofelgin.com

1754-1760 Capital Street

Elgin, IL 60124

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

49 reviews from families & visitors

Official Website

Visit aeofelgin.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.