Avondale Estates of Elgin
Strong Medicare quality ratings; families often praise modern, clean, and bright facility. Still worth an in-person visit.
based on 48 Google reviews
Watch Avondale Estates of Elgin
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is physically modern and offers strong physical therapy, the recurring reports of severe communication failures and night-shift understaffing are significant red flags. If you consider this facility, demand a clear, written plan for how the facility will communicate status updates to your family and ensure you have a direct contact for off-hours emergencies.
Google Reviews
Google Reviews
48 reviews on Google“Avondale Estates of Elgin receives highly polarized feedback, with some families praising the facility as clean and modern with excellent physical therapy, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with understaffing, particularly at night, and a persistent inability for families to reach administrative or nursing staff for updates. Prospective families should be aware of the stark contrast between the positive experiences of some rehab patients and the alarming reports of medical oversight and neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and bright facility
- Effective physical and occupational therapy teams
- Private rooms
- Some highly compassionate and professional individual staff members
Concerns
- Poor communication and inability to reach staff/administration (mentioned by 9 reviewers)
- Understaffing leading to delayed response times for basic needs (mentioned by 7 reviewers)
- Inadequate medical oversight or medication management (mentioned by 4 reviewers)
- Staff seen on cell phones or disengaged (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a high volume of online feedback; what is your process for keeping families updated and ensuring that communication channels remain open and responsive?
- 2Given that some families have expressed concerns regarding response times for basic needs, could you walk me through how your staffing levels are managed to ensure residents receive timely assistance throughout the day?
- 3I see that you have a 5-star CMS rating for staffing, but I would love to hear how you foster a culture of engagement among your team members to ensure they remain focused on resident care during their shifts?
- 4How does your nursing team coordinate with attending physicians to ensure that medication management is precise and that any changes in a resident's health status are communicated to the family immediately?
- 5Since the facility is known for its modern and bright environment, what kind of daily social or therapeutic activities are currently being offered to help residents stay active and connected with their peers?
- 6I appreciate that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the daily experience here at Avondale Estates?
Personalized based on this facility's data
Key Review Excerpts
“The problem is that you CAN NOT get anyone to call you back. If you leave a message for the nursing staff they will never get back to you. The Administrative staff is no better.”
“The nurses were incredible and some of their assistants were okay.. Their therapist were very helpful and friendly but they work on their management instructions to keep you there for as long as your insurance is good!!!”
“I have to say that my time there was not great but it wasn't terrible the people that work there especially for one CNA Mariah she really cared for all her patients she deserves a raise.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across multiple surveys, with fire safety, infection control, and resident care being the primary problem areas. Fire safety issues including smoke barriers, alarm systems, and sprinkler maintenance have persisted across all three surveys from 2023 to 2025, indicating ongoing safety concerns. Infection control problems and resident care issues like bladder/bowel care and pain management also repeat across surveys, suggesting systemic challenges that haven't been fully resolved despite reported corrections.
Jun 27, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
May 23, 2024Routine7
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Jul 3, 2023Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Jul 3, 2023
$15,958
Ownership & Operations
Who Operates This Facility
Avondale Estates of Elgin
for profit
Ownership & Management
Owners
Beem March Trust U/a/d 4/09/19
Owner · Organization
Skz Holdings INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit aeofelgin.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Highland Oaks
2.0 miNursing Home · Elgin, IL
Pearl of Elgin, the
2.0 miNursing Home · Elgin, IL
Aperion Care Elgin
3.2 miNursing Home · Elgin, IL
River View Rehab Center
3.2 miNursing Home · Elgin, IL
Avantara of Elgin
3.3 miNursing Home · Elgin, IL
Crescent Care of Elgin
4.4 miNursing Home · Elgin, IL