Lakeland Community Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 6)
- High staff turnover (62%)
- High RN turnover (60%)
Below average in MS · Below recommended RN staffing · $8,424 in fines
What this means for your family
While the rehab therapy team is frequently praised, the recurring reports of neglect, unprofessionalism, and medication errors in long-term care are deeply concerning. If you choose this facility, perform unannounced visits during evening and weekend hours to verify staffing levels and ensure your loved one's basic needs are being met.
Google Reviews
Google Reviews
33 reviews analyzed“Lakeland Community Care Center receives highly polarized feedback, with some families praising the rehab therapy and admissions staff while others report severe neglect and unprofessionalism. Common complaints center on inadequate staffing levels, poor medication management, and hygiene issues, leading to significant concerns about patient safety and dignity. Families considering this facility should be aware of the stark contrast between the positive experiences of some short-term rehab patients and the distressing accounts of long-term care residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehab therapy
- Approachable admissions staff
- Friendly and helpful individual staff members
Concerns
- Inadequate staffing and slow response times (mentioned by 5 reviewers)
- Unprofessional and uncaring staff behavior (mentioned by 5 reviewers)
- Poor hygiene and failure to assist with basic needs (mentioned by 4 reviewers)
- Medication management and safety issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times, could you walk me through the current process for how a resident alerts staff when they need assistance and how that request is tracked?
- 2I noticed the facility has had some challenges with staffing levels; what specific steps are you taking to ensure there is consistent, attentive support for residents throughout the day and night?
- 3Regarding medication management, what protocols are in place to ensure accuracy and safety, especially given the importance of timely administration?
- 4Could you describe how your team ensures that personal hygiene and daily living needs are consistently met for residents who require extra support?
- 5What is your current strategy for improving communication with families, particularly when it comes to updates on a resident's daily well-being or changes in their care plan?
- 6Since the rehab therapy program is a noted strength here, how do you integrate those therapy goals into the resident's overall daily routine and social life?
Personalized based on this facility's data
Key Review Excerpts
“Rehab was ok. Long term care is horrible medication issues, some of staff sorry talk to patients crazy, ongoing bed issues for few weeks.”
“My mom really enjoy her rehab stay there, the staff there was so friendly and nice to her. She stated the only thing she wasn't happy with was the cleaning of her room and the bath schedule.”
“The nursing staff are unprofessional uncaring vindictive and their license should be revoked. I sat this because I am also a nurse and I haven’t seen or worked in a place that treat patients horrible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, triggering 11 of 30 total deficiencies across recent surveys. The most recurring issues involve resident rights violations (including dignity and safe environment concerns), care planning problems, and medication management deficiencies. While all deficiencies show correction dates, the pattern of repeated complaints about fundamental care quality and resident treatment suggests ongoing challenges that families should investigate thoroughly before making placement decisions.
Jan 27, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Sep 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 30, 2025Routine10
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 30, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 22, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 26, 2024Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Dec 5, 2023
$8,424
Ownership & Operations
Who Operates This Facility
Lakeland Community Care Center
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
29 facilities nationwide
Chain avg rating: 1.7/5 · Rank 12 of 29
Ownership & Management
Owners
D&n, LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donad T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit lakelandnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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