The Grand Rehabilitation and Nursing at Great Neck
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 151 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Below average in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
The Grand at Great Neck offers a clean environment and a highly regarded rehabilitation team, making it a potential candidate for short-term recovery. However, families must be aware of the recurring reports regarding poor communication and slow response times. We strongly advise you to visit in person, observe the staff-to-patient interaction on the floor, and establish a direct line of communication with a specific nurse or administrator before admission.
Google Reviews
Google Reviews
151 reviews on Google“The Grand Rehabilitation and Nursing at Great Neck receives highly polarized reviews, with many families praising the facility's physical cleanliness, recent renovations, and effective physical therapy department. However, a significant number of reviewers report severe neglect, including unresponsiveness to call bells, poor communication, and issues with basic patient hygiene and nutrition. Families should be aware that while some report a 'grand' experience, others describe a facility that is dangerously understaffed and difficult to reach by phone.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Attentive and professional administrative staff
- Warm and compassionate nursing staff (cited in positive reviews)
Concerns
- Severe understaffing and slow response times to call bells (mentioned by 12 reviewers)
- Poor communication and inability to reach staff by phone (mentioned by 9 reviewers)
- Inadequate hygiene and patient neglect (e.g., bedsores, dehydration) (mentioned by 6 reviewers)
- Poor quality or inappropriate food service (mentioned by 5 reviewers)
- Lack of security and unauthorized access to the facility (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the current staffing levels, what is your specific protocol for ensuring call bells are answered promptly and residents' immediate needs are met?
- 3How does your nursing team coordinate with the therapy department to ensure that the high-quality physical and occupational care mentioned by families is supported by consistent daily hygiene and hydration monitoring?
- 4Could you walk me through the steps you are taking to improve the dining experience and ensure that meal quality meets the nutritional needs of all residents?
- 5With the facility's size and layout, what measures are in place to ensure that security is maintained while keeping the environment welcoming for family visitors?
- 6How do you keep families updated on changes in a resident's condition, especially given the common challenges with phone accessibility?
Personalized based on this facility's data
Key Review Excerpts
“The therapists here are top notch. When my sister was admitted, we did not know if she would make it. She was here for almost 8 months and she developed a strong relationship with the staff.”
“The rehab had a handful of good nurses and aides and therapists. Aside from that the doctors are not equipped to be doctors and have absolutely no communication with you whatsoever even after repeated calls and messages.”
“My grandma went into the Grand after a fall, she had dementia but the nurses never checked on her. She would says she wasn't hungry and they wouldn't encourage her to eat. She couldn't feed herself and they wouldn't help her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 40 deficiencies across three surveys, including one complaint-triggered issue involving medical records protection that families reported. The most recurring problems involve fire safety systems (sprinkler maintenance, smoke barriers), infection control programs, and care planning development. While all deficiencies show correction dates, the persistence of issues across multiple years—particularly with fire safety and infection control appearing in each survey period—suggests ongoing operational challenges that families should discuss during visits.
Jul 18, 2024Routine11
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jul 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 1, 2022Routine17
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Oct 18, 2019Routine11
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
The Grand Rehabilitation and Nursing at Great Neck
for profit
Chain Affiliation
The Grand Healthcare
16 facilities nationwide
Chain avg rating: 1.8/5 · Rank 8 of 16
Ownership & Management
Owners
Strauss, Jeremy
Owner
Strauss, Meryl
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit thegrandhealthcare.com
Medicare data downloads
Original nursing home datasets
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