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Nursing HomeMedicaid Investigative

Hermitage Healthcare (the)

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

383 Mill Street, Webster Square · Worcester, MA 01602101 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 31 Google reviews

5
4
3
2
1
Hermitage Healthcare (the) Nursing Home in Worcester, MA — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (12 vs median 7.0)

Above average in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · Chain outperformer · No penalties on record

Source: Medicare data

What this means for your family

While some families report improvements in the facility's physical environment, the recurring reports of neglect and poor hygiene are extremely concerning. If you consider this facility, we strongly recommend unannounced visits and checking the most recent state inspection reports, as the quality of care appears highly inconsistent.

Google Reviews

Google Reviews

31 reviews on Google
Hermitage Healthcare receives highly polarized feedback, with numerous reports of severe neglect, poor hygiene, and unprofessional staff conduct. While a few reviewers praise the facility for its recent updates and compassionate care, the recurring themes of residents being left in soiled conditions and unresponsive nursing staff raise significant concerns for prospective families.

Quality Themes

Tap a score for details
Food8.0Staff2.0Clean2.0ActivitiesN/AMeds1.0Memory1.0Comms2.0ValueN/A

Strengths

  • Diligent kitchen staff
  • Recent facility aesthetic updates
  • Supportive physical and occupational therapy

Concerns

  • Neglect regarding hygiene and incontinence care (mentioned by 4 reviewers)
  • Unresponsive or rude nursing staff (mentioned by 5 reviewers)
  • Poor communication with family members (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.5'19(4)1.01.0'21(5)2.23.0'23(2)4.03.0'25(6)2.5'26(4)

Distribution · 32 analyzed

5
8
4
3
3
2
2
0
1
19

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about your kitchen staff and the recent updates to the facility; could you show us some of the newly renovated areas?
  • 2How does the nursing team ensure that personal hygiene and incontinence care are handled with dignity and consistency for every resident?
  • 3What specific protocols are in place to ensure medication management is error-free and that families are kept updated on any changes?
  • 4How does the communication process work between the nursing staff and family members, especially if we have questions after hours?
  • 5Can you tell us more about the specialized programming and support available for residents in your memory care unit?
  • 6What is the process for handling medical emergencies, and how quickly can a physician be reached if a resident's condition changes?

Personalized based on this facility's data


Key Review Excerpts

Today I went in and she not only was sitting in her urine but her feces when I pressed the button the nurse came in like nothing she was sitting in it for over an hour.

Memory care family member · 2025☆☆☆☆

The housekeepers worked diligently to make the facility clean, safe, and welcoming. The one challenge is the age of the building but staff cannot change that.

Long-term resident's family · 2022★★★★

The facility has been well maintained and thoughtfully updated with bright, inviting colors that make it feel welcoming rather than institutional.

Long-term resident's family · 2026★★★★★
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
21%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
15.4%
MA
21.3%
Worcester
21.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
19.4%
MA
21.4%
Worcester
22.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
12.1%
MA
13.7%
Worcester
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
MA
92.4%
Worcester
93.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
14.4%
MA
16.9%
Worcester
16.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Worcester
95.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility67.7%
Worse than Avg
Here
67.7%
US
81.8%
MA
77.6%
Worcester
80.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.6%
Worse than Avg
Here
70.6%
US
79.7%
MA
77.7%
Worcester
81.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (8.9)

The facility has substantial recurring issues across three surveys from 2023-2025, with persistent problems in infection control, fire safety compliance, and medication management appearing across multiple inspections. While all 44 deficiencies show correction dates, the pattern of repeated violations in critical areas like smoke barriers and infection prevention suggests ongoing operational challenges that families should carefully consider when evaluating this facility.

Aug 20, 2025Routine
15
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0942Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0641Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jun 4, 2024Routine
9
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Jan 19, 2023Routine
20
0885Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hermitage Healthcare (the)

Organization Type

for profit

Chain Affiliation

Chain Name

Next Step Healthcare

Chain Size

14 facilities nationwide

Chain avg rating: 1.9/5 · Rank 3 of 14

Ownership & Management

Owners

Next Step Healthcare LLC

Owner · Organization

Dell'anno, Damian

Owner (parent company)

Stephan, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Dell'anno, DamianOfficer / DirectorNext Step Healthcare LLCManagerKsheersagar, PankajManagerWard, KimberlyManagerNext Step Healthcare LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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