See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

St Mary Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

39 Queen Street, Main Middle · Worcester, MA 01610172 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 13 Google reviews

5
4
3
2
1
St Mary Health Care Center Nursing Home in Worcester, MA — Street View
Street View

Watch St Mary Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 7.0)

Below average in MA · Below recommended RN staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

While the facility is praised for its small size and accessible administration, the recent reports of neglect and hygiene issues are concerning. We strongly recommend conducting an unannounced tour to inspect cleanliness and observing staff interactions with residents before making a decision.

Google Reviews

Google Reviews

13 reviews on Google
St. Mary Health Care Center receives highly polarized feedback, with some families praising the small, intimate environment and kind administration, while others report severe neglect and hygiene issues. While past rehabilitation patients have expressed satisfaction with the care they received, recent reviews highlight significant concerns regarding cleanliness and the quality of care provided to residents.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Small, intimate facility size
  • Kind and accommodating administration
  • Effective rehabilitation therapy services

Concerns

  • Poor hygiene and cleanliness standards (mentioned by 2 reviewers)
  • Inconsistent or neglectful quality of care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(1)'22(2)'25(2)

Distribution · 13 analyzed

5
8
4
0
3
0
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that rehabilitation therapy is often highlighted as a strength here, how do you integrate those therapy goals into the daily routine for residents who aren't in active rehab?
  • 2I noticed some feedback regarding the facility's overall cleanliness; what specific protocols or schedules are in place to ensure resident rooms and common areas are consistently maintained to a high standard?
  • 3With 12 recent state violations noted, what specific steps has the administration taken to address these findings and improve the quality of care for residents?
  • 4Since the staffing rating is a strong point, how do you ensure that this level of staffing translates into consistent, personalized attention for each resident throughout the day?
  • 5Could you walk me through your process for monitoring resident health and how you communicate changes in condition to family members during medical emergencies?
  • 6What kind of daily activities or social opportunities are available to help residents feel connected and engaged within the facility?

Personalized based on this facility's data


Key Review Excerpts

Can’t say enough about the administration who is ready, willing and able to work with the family members. Facilitity is small enough to get to know people.

Family member · 2018★★★★★

I was there for rehabilitation for my knee 2017 and also in 2018 I was their for endurance therapy I loved being there the staff were always kind to me

Rehab patient · 2019★★★★★

Horribly neglectful place with rude staff and mentally diminished workers in the kitchen. Killed a roach in my father's room

Long-term resident's family · 2022☆☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
MA
13.7%
Worcester
13.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
19.5%
MA
19.4%
Worcester
21.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
MA
92.4%
Worcester
93.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
19.4%
MA
21.4%
Worcester
22.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
15.3%
MA
16.4%
Worcester
16.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.0%
Mixed vs Avgs
Here
21.0%
US
15.4%
MA
21.3%
Worcester
21.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.8%
Worse than Avg
Here
65.8%
US
79.7%
MA
77.7%
Worcester
81.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.9%
Worse than Avg
Here
72.9%
US
81.8%
MA
77.6%
Worcester
80.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility7.9%
Worse than Avg
Here
7.9%
US
1.6%
MA
1.3%
Worcester
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (8.9)
3 complaint-triggered

Families have filed complaints that triggered federal inspections, revealing issues with resident treatment and family notification requirements. The facility shows recurring problems with fire safety systems, infection control, and care planning that span multiple surveys from 2022 to 2025. While all deficiencies report correction dates, the pattern of repeated violations in key safety and care areas suggests ongoing operational challenges that families should investigate thoroughly.

Oct 29, 2025Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jun 23, 2025Complaint
1
0557Potential for harm · PatternResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Dec 18, 2024Routine
25
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0772Potential for harm · IsolatedCorrected

Administration Deficiencies

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Oct 17, 2023Routine
8
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 3, 2022Routine
13
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Federal Penalties

Fine

Oct 29, 2025

$8,788

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Mary Health Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Covenant Health

Chain Size

11 facilities nationwide

Chain avg rating: 3.4/5 · Rank 10 of 11

Ownership & Management

Key personnel

Boyle, MelissaManaging Control - Governing BodyDoty, RonaldManaging Control - Governing BodyFreije, RichardManaging Control - Governing BodyLavallee, EileenManaging Control - Governing BodyMaroney, JamesManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call