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Nursing HomeMedicaid Investigative

Parsons Hill Rehabilitation & Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1350 Main Street, Webster Square · Worcester, MA 01603162 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 70 Google reviews

5
4
3
2
1
Parsons Hill Rehabilitation & Health Care Center Nursing Home in Worcester, MA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 7.0)

Below average in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record

Source: Medicare data

What this means for your family

While some patients report successful rehabilitation outcomes, the facility has a recurring pattern of severe sanitary issues, including rodent infestations, and significant communication breakdowns with social services. If you consider this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of the rooms and hallways, and asking specifically how they manage discharge planning and family communication.

Google Reviews

Google Reviews

70 reviews on Google
Parsons Hill Rehabilitation & Health Care Center receives highly polarized reviews, with some patients praising the therapy and nursing staff for successful recoveries, while many others report severe neglect and unsanitary conditions. Frequent, alarming complaints include rodent infestations, poor communication from social services, and significant understaffing that leads to delayed care. Families should be aware that while some individuals have positive rehabilitation experiences, the facility faces consistent reports of hygiene and management failures.

Quality Themes

Tap a score for details
Food5.0Staff3.0Clean1.0Activities6.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Select attentive and caring nursing staff
  • Helpful ambassador and administrative support
  • Successful rehabilitation and recovery outcomes

Concerns

  • Rodent and pest infestation (mentioned by 4 reviewers)
  • Severe understaffing and slow response times (mentioned by 7 reviewers)
  • Poor communication and unresponsive social services (mentioned by 6 reviewers)
  • Unsanitary conditions and foul odors (mentioned by 5 reviewers)
  • Rude or unprofessional staff behavior (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(5)'21(15)'23(11)'25(6)'26(4)

Distribution · 76 analyzed

5
29
4
8
3
3
2
2
1
34

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the facility has been proactive in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and residents receive timely assistance?
  • 3I understand that maintaining a clean environment is a priority; could you walk me through your current pest control and housekeeping schedule to ensure the facility remains sanitary?
  • 4How does your nursing team coordinate with the rehabilitation department to ensure that the recovery progress made during therapy is maintained throughout the rest of the day?
  • 5What steps are you taking to improve communication between the administrative staff and families, especially when it comes to updates on care plans or medical changes?
  • 6Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to help them feel more at home here?

Personalized based on this facility's data


Key Review Excerpts

Rats and mice are running around this facility like they own the place — across the floors, down the halls, and straight into patient rooms. They are chewing on dressings, crawling into beds, and putting vulnerable people at serious risk.

Family member · 2026☆☆☆☆

I came to Parsons Hill with two infections in my spine and after 3 weeks I'm leaving nice and healthy. The treatment at Parsons Hill was amazing, the nurses, the staff, the food, everything was absolutely amazing.

Rehab patient · 2024★★★★★

Social workers never help you with anything they never return calls. 2nd floor is lacking nurses and compassion for people who are in death bed they leave patient that need Xtra care to die like my mother.

Long-term resident's family · 2023★★★☆☆
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
58%
Registered nurses for medical care
Total Nursing
3.19hrs
78%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility41.6%
Worse than Avg
Here
41.6%
US
15.4%
MA
21.3%
Worcester
21.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility35.3%
Worse than Avg
Here
35.3%
US
19.5%
MA
19.4%
Worcester
20.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
14.4%
MA
16.9%
Worcester
17.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
MA
92.4%
Worcester
93.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
15.3%
MA
16.4%
Worcester
16.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
12.1%
MA
13.7%
Worcester
13.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
79.7%
MA
77.7%
Worcester
80.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.3%
Better than Avg
Here
90.3%
US
81.8%
MA
77.6%
Worcester
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (8.9)
8 complaint-triggered

This facility has significant ongoing challenges with recurring deficiencies in nursing staffing, resident assessments, and fire safety systems appearing consistently across multiple years. Families have filed complaints triggering 7 inspections, including issues with nursing staff coverage, resident dignity, and care planning. While all 56 deficiencies show correction dates, the persistent recurrence of problems with nursing coverage and safety systems suggests systemic issues that families should carefully evaluate before placement.

Aug 19, 2025Complaint
1
0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Apr 1, 2025Complaint
2
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Mar 25, 2025Routine
18
0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jul 23, 2024Complaint
2
0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 23, 2024Routine
17
0226Potential for harm · WidespreadCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Apr 19, 2023Complaint
3
0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parsons Hill Rehabilitation & Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Athena Healthcare Systems

Chain Size

24 facilities nationwide

Chain avg rating: 1.7/5 · Rank 11 of 24

Ownership & Management

Owners

Athena Health Care Systems Ma III LLC

Owner · Organization

100%

Chakalos-Santilli, Valerie

Owner (parent company)

6%

Curtis, Diane

Owner (parent company)

Mosier, Michael

Owner (parent company)

7%

Santilli, Lawrence

Owner (parent company)

62%

Senra, Priscilla

Owner (parent company)

Key personnel

Mosier, MichaelW-2 Managing EmployeeSantilli, LawrenceOfficer / DirectorAthena Health Care Associates, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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