Parsons Hill Rehabilitation & Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 7.0)
Below average in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While some patients report successful rehabilitation outcomes, the facility has a recurring pattern of severe sanitary issues, including rodent infestations, and significant communication breakdowns with social services. If you consider this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of the rooms and hallways, and asking specifically how they manage discharge planning and family communication.
Google Reviews
Google Reviews
70 reviews on Google“Parsons Hill Rehabilitation & Health Care Center receives highly polarized reviews, with some patients praising the therapy and nursing staff for successful recoveries, while many others report severe neglect and unsanitary conditions. Frequent, alarming complaints include rodent infestations, poor communication from social services, and significant understaffing that leads to delayed care. Families should be aware that while some individuals have positive rehabilitation experiences, the facility faces consistent reports of hygiene and management failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Select attentive and caring nursing staff
- Helpful ambassador and administrative support
- Successful rehabilitation and recovery outcomes
Concerns
- Rodent and pest infestation (mentioned by 4 reviewers)
- Severe understaffing and slow response times (mentioned by 7 reviewers)
- Poor communication and unresponsive social services (mentioned by 6 reviewers)
- Unsanitary conditions and foul odors (mentioned by 5 reviewers)
- Rude or unprofessional staff behavior (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has been proactive in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and residents receive timely assistance?
- 3I understand that maintaining a clean environment is a priority; could you walk me through your current pest control and housekeeping schedule to ensure the facility remains sanitary?
- 4How does your nursing team coordinate with the rehabilitation department to ensure that the recovery progress made during therapy is maintained throughout the rest of the day?
- 5What steps are you taking to improve communication between the administrative staff and families, especially when it comes to updates on care plans or medical changes?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to help them feel more at home here?
Personalized based on this facility's data
Key Review Excerpts
“Rats and mice are running around this facility like they own the place — across the floors, down the halls, and straight into patient rooms. They are chewing on dressings, crawling into beds, and putting vulnerable people at serious risk.”
“I came to Parsons Hill with two infections in my spine and after 3 weeks I'm leaving nice and healthy. The treatment at Parsons Hill was amazing, the nurses, the staff, the food, everything was absolutely amazing.”
“Social workers never help you with anything they never return calls. 2nd floor is lacking nurses and compassion for people who are in death bed they leave patient that need Xtra care to die like my mother.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing challenges with recurring deficiencies in nursing staffing, resident assessments, and fire safety systems appearing consistently across multiple years. Families have filed complaints triggering 7 inspections, including issues with nursing staff coverage, resident dignity, and care planning. While all 56 deficiencies show correction dates, the persistent recurrence of problems with nursing coverage and safety systems suggests systemic issues that families should carefully evaluate before placement.
Aug 19, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Mar 25, 2025Routine18
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 23, 2024Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 23, 2024Routine17
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 19, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Parsons Hill Rehabilitation & Health Care Center
for profit
Chain Affiliation
Athena Healthcare Systems
24 facilities nationwide
Chain avg rating: 1.7/5 · Rank 11 of 24
Ownership & Management
Owners
Athena Health Care Systems Ma III LLC
Owner · Organization
Chakalos-Santilli, Valerie
Owner (parent company)
Curtis, Diane
Owner (parent company)
Mosier, Michael
Owner (parent company)
Santilli, Lawrence
Owner (parent company)
Senra, Priscilla
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit parsonshillrehab.com
Medicare data downloads
Original nursing home datasets
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