Heritage Living Center
Strong Medicare quality ratings; families often praise exceptional, dedicated therapy team. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
Heritage Living Center is highly regarded for its physical therapy and rehabilitation programs, making it a strong candidate for post-surgical recovery. However, families should be aware of reports regarding understaffing and cleanliness; we recommend conducting a thorough tour and asking specific questions about how the facility manages medical emergencies and communication with family members.
Google Reviews
Google Reviews
72 reviews on Google“Heritage Living Center receives high praise for its exceptional therapy department and compassionate nursing staff, with many families reporting successful rehabilitation outcomes. However, some reviewers express significant concerns regarding understaffing, cleanliness, and occasional lapses in communication or medical oversight during critical health events.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional, dedicated therapy team
- Compassionate and supportive nursing staff
- Effective post-surgery rehabilitation programs
- Professional and helpful admissions process
Concerns
- Chronic understaffing leading to delays in care (mentioned by 4 reviewers)
- Cleanliness issues including dirty floors and bathrooms (mentioned by 2 reviewers)
- Poor communication regarding medical status or discharge planning (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for rehabilitation; how does your team coordinate care to ensure that therapy progress is communicated clearly to family members?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they press their call lights?
- 3Could you walk me through your current process for updating families on changes in a resident's medical status or medication management?
- 4I see that maintaining a clean environment is a priority; what is your daily schedule for housekeeping and deep cleaning in resident rooms and common areas?
- 5How do you ensure that staff members are able to provide personalized attention and engagement during daily activities, especially during peak hours?
- 6In the event of a medical emergency, what is your standard procedure for notifying the primary family contact, and how do you ensure that communication remains consistent throughout the process?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff that Antoinette paired me with were cream of the crop! Dean and Angie, I can't thank you enough! I would not have made it to where I am without your help.”
“The rehab is individualized based on patient need and the patient is always asked about anything specifically that they feel they need to work on. Administration is receptive to any concerns voiced and work hard to rectify any issues that are brought forward, with good follow up.”
“My Mom just finished rehab at Heritage and the only con I can say about this place is they did seem short staffed but the staff they did have were caring, compassionate and patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Living Center has ongoing challenges across multiple care areas, with families filing three complaint reports that led to federal citations. The facility shows recurring problems with food safety and nutrition services, resident rights protections, and quality of care issues including staffing competency and treatment protocols. While all deficiencies show correction dates, the pattern of repeat violations in key areas like food handling suggests persistent operational challenges that families should carefully evaluate.
Nov 26, 2025Routine4
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Jun 5, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 20, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 11, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Heritage Living Center
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 15 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit heritagelivingcenterar.com
Medicare data downloads
Original nursing home datasets
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