The Blossoms at Conway Rehab & Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (6 vs median 3)
- High staff turnover (68%)
- High RN turnover (75%)
Bottom 25% in AR · Critically understaffed (RN) · Worst in THE BLOSSOMS REHAB & NURSING CENTER chain · $8,021 in fines
What this means for your family
While recent reviews highlight significant improvements in cleanliness and staff engagement, the facility still faces serious allegations regarding medication management and response times. We strongly recommend that you visit during a weekend to observe staffing levels firsthand and ask specific questions about their medication administration protocols.
Google Reviews
Google Reviews
48 reviews on Google“The Blossoms at Conway shows a clear divide in experiences, with many recent reviews praising a significant turnaround in cleanliness and staff engagement under new management. However, several families report critical failures in basic care, including medication management, slow response times for assistance, and difficulty communicating with administrative staff. Families considering this facility should weigh the recent positive reports against serious allegations of neglect and poor responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate staff
- Engaging activities and events
- Effective rehabilitation therapy
Concerns
- Negligent care and lack of assistance with basic needs (mentioned by 4 reviewers)
- Medication management errors or failure to administer (mentioned by 2 reviewers)
- Poor communication and unresponsiveness from administration (mentioned by 3 reviewers)
- Staffing disparities between weekdays and weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've noticed some great feedback about how clean and well-maintained the facility is; could you show me some of the common areas and resident rooms?
- 2What specific protocols do you have in place to ensure medications are administered accurately and on schedule every day?
- 3How does the level of care and staff availability change between the weekdays and the weekends?
- 4What is the best way for our family to stay in regular contact with the administration to ensure we are always updated on our loved one's progress?
- 5Could you tell us more about the different types of engaging activities and social events organized for the residents?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The staff members are amazing to work with. The facility is very clean.”
“The weekday staff were much better at meeting my needs, etc. than the weekend staff. But overall I had a good experience with their staff.”
“They never gave her any of her medication so i brought hers and they took it and still did not give her the meds. which she has to have for her heart and lungs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 10 deficiencies, signaling ongoing concerns about care quality. The facility shows recurring problems in three main areas: nutrition and dietary services, resident rights and dignity, and safety hazards. Issues persist across multiple years, with food safety violations appearing in 2022, 2024, and 2025, suggesting systemic problems that have not been fully resolved despite reported corrections.
May 21, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 21, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 22, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 3, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 7, 2024Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Environmental Deficiencies
Keep all essential equipment working safely.
Mar 7, 2024Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Aug 22, 2024
$8,021
Ownership & Operations
Who Operates This Facility
The Blossoms at Conway Rehab & Nursing Center
for profit
Chain Affiliation
The Blossoms Rehab & Nursing Center
24 facilities nationwide
Chain avg rating: 2.8/5 · Rank 21 of 23 (Worst)
Ownership & Management
Owners
Diamond Opco Holding LLC
Owner · Organization
Aks Ar Opco LLC
Owner (parent company) · Organization
Mh Ar Opco LLC
Owner (parent company) · Organization
Herzka, Matisyohu
Owner (parent company)
Scheinbaum, Shlomo
Owner (parent company)
Schreiber, Abraham
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit blossomsrnc.com
Medicare data downloads
Original nursing home datasets
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