Greenbrier Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
While many families report a warm, caring environment, the recent, severe allegations regarding medication errors and staff negligence are deeply concerning. If you choose this facility, we strongly recommend conducting unannounced visits during evening and weekend hours to observe staff attentiveness and verify that your loved one's medication schedule is being strictly followed.
Google Reviews
Google Reviews
31 reviews on Google“Greenbrier Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate staff and clean environment, while others report severe lapses in clinical care and professional conduct. While some families highlight a loving atmosphere and strong communication, recent critical reports allege significant safety issues including medication errors, staff negligence, and poor hygiene standards. Families should carefully weigh these conflicting experiences when considering this facility for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility environment
- Effective social services and family communication
- Strong rehabilitation therapy team
Concerns
- Inadequate clinical supervision and staff negligence (mentioned by 2 reviewers)
- Poor medication management and administration (mentioned by 2 reviewers)
- Unprofessional or rude front office staff (mentioned by 2 reviewers)
- Safety risks leading to resident falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure resident safety and fall prevention during daily movement and therapy sessions?
- 2Could you walk me through your current medication management process to ensure accuracy and timely administration for residents?
- 3With a 5-star CMS rating, how do you maintain such a high standard of care while ensuring consistent clinical supervision across all shifts?
- 4What steps are taken to ensure that communication remains professional and helpful when families interact with the front office staff?
- 5How do you foster a sense of community and engagement for residents outside of their scheduled therapy sessions?
- 6In the event of a medical concern, what is the process for notifying family members and ensuring they are kept in the loop regarding their loved one's health status?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team has been incredible—encouraging her, pushing her in the best”
“I was pleased with the communication my family and I received as well as how we the family were treated by the staff. They took excellent care of my family and provided us with the support we needed.”
“Nurses sleep on the job. Hang out at nurses station on their phones. Some even SMELL like ALCOHOL ON THE JOB.!! THE RESIDENTS DO NOT GET MEDICINE THEY’RE NEEDED BECAUSE THEY ARE LEFT IN MED CARTS, exposed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenbrier Nursing and Rehabilitation Center shows concerning patterns with recurring deficiencies across all three surveys in fire safety, food service, and care planning. The facility has consistently struggled with proper cooking facility protection, food handling standards, and developing complete resident care plans from 2022 through 2024, suggesting ongoing operational challenges despite reported corrections after each inspection.
Sep 12, 2024Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 25, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 6, 2022Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Greenbrier Nursing and Rehabilitation Center
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 3 of 38 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit greenbriernr.com
Medicare data downloads
Original nursing home datasets
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