Conway Healthcare and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
This facility is highly regarded for its transparent communication and dedicated nursing/therapy staff, making it a strong candidate for those prioritizing family involvement. However, given past reports of cleanliness issues and lapses in fall-risk supervision, we strongly recommend touring the facility in person and asking specifically about their fall prevention protocols and housekeeping schedules.
Google Reviews
Google Reviews
14 reviews on Google“Conway Healthcare and Rehabilitation Center receives high praise for its nursing and CNA staff, who are frequently described as caring, attentive, and proactive with family communication. However, some families have reported significant concerns regarding facility cleanliness, odors, and lapses in patient safety protocols, particularly concerning fall risks.”
Quality Themes
Tap a score for detailsStrengths
- Proactive and transparent family communication
- Caring and attentive nursing and CNA staff
- Effective rehabilitation therapy team
- Facilitation of virtual and porch visits
Concerns
- Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Inadequate supervision of fall-risk patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about how transparent the communication is with families; how often can we expect updates regarding our loved one's care?
- 2What specific steps are being taken to ensure the facility stays fresh, clean, and well-maintained for the residents?
- 3How does the nursing team monitor and assist residents who are at a higher risk for falls?
- 4Could you tell us more about the specialized care and environment provided for residents in the memory care unit?
- 5What kind of daily activities or social outings are available to keep the residents engaged and active?
- 6How is the rehabilitation therapy team integrated into the daily care plan for residents working on their mobility?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are kind and caring and the therapists are so hard working and together they are doing their best to help her get strong enough to get back home to us!!”
“This facility is amazing. The staff makes sure I am up to date on everything that is going on with my dad. The nurses send me pictures and FaceTime me when he wants to see me.”
“The first day she was there she fell within 5 hours of being dropped off because she was left unattended. As a fall risk and a memory care patient this was unacceptable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 5 deficiencies, including a serious abuse/neglect violation in May 2024. The facility shows recurring problems with medication management, daily care assistance, and fire safety measures. While all violations have reported correction dates, the pattern of complaints and repeat issues in fire safety (appearing in multiple surveys) suggests ongoing operational challenges that families should investigate thoroughly during visits.
Aug 21, 2025Routine6
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 21, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Oct 31, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 6, 2024Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 21, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
May 6, 2024
$25,483
Ownership & Operations
Who Operates This Facility
Conway Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 27 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit conwayhc.com
Medicare data downloads
Original nursing home datasets
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