Superior Health & Rehab, LLC
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 124 Google reviews
Watch Superior Health & Rehab, LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is physically modern and offers effective therapy, the recurring reports of understaffing and poor response times are significant red flags. We strongly recommend visiting during a weekend or evening shift to observe actual staff-to-resident ratios and asking management specifically how they handle call light response times and medication management.
Google Reviews
Google Reviews
124 reviews on Google“Superior Health & Rehab presents a stark contrast in experiences, with some families praising the beautiful facility and compassionate staff, while others report severe neglect and unprofessional management. Common criticisms include significant understaffing, slow response times to call lights, and poor communication regarding medical care and discharge planning. Families should be aware of these polarized reports and conduct thorough, in-person visits to assess current staffing levels and care quality.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Attentive and compassionate nursing staff (in specific cases)
- Effective physical and occupational therapy programs
- Helpful administrative support during the admissions process
Concerns
- Significant understaffing leading to delayed call light response (mentioned by 9 reviewers)
- Poor quality or inedible food and lack of assistance with feeding (mentioned by 6 reviewers)
- Unprofessional or abrasive management/administration (mentioned by 7 reviewers)
- Neglect of basic hygiene and medical needs (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk me through how your team manages call light response times during shift changes or peak hours?
- 2We understand that nutrition is vital for recovery; could you explain how you monitor residents' dietary intake and what steps are taken if a resident needs extra assistance during mealtimes?
- 3With your facility's focus on rehabilitation, how do you ensure that medication management and administration are handled consistently throughout the day and night?
- 4Could you share how your administrative team facilitates communication with families, especially when there are updates regarding a resident's care plan or medical status?
- 5What specific social or recreational activities are currently being offered to help residents stay engaged and connected with their peers?
- 6In the event of a sudden medical change, what is your protocol for assessing the resident and how quickly can we expect to be notified as a family?
Personalized based on this facility's data
Key Review Excerpts
“The facility won’t staff an appropriate amount of CNAs/ Nurses to ensure that every resident gets proper care. Your family member will be lucky to be cleaned and changed twice in a 12 hour shift due to lack of staff.”
“My father is 91 and really struggled with being in rehab, but the amazing staff made his progress and recovery a wonderful experience! We were in rehab for about a month and we feel so blessed that these awesome people were there to support and encourage us!”
“I walked through the halls and smell urine from residents' diapers not being changed. It's very sad. SO if you love your family do not bring them here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Superior Health & Rehab has 18 deficiencies across three surveys, with recurring issues in fire safety systems, care planning, and food service that persist across multiple inspections. Fire safety problems including alarms, smoke detection, and exit doors have appeared in all three surveys, while care planning deficiencies have occurred twice. All violations have been corrected by the facility, but the pattern of repeated fire safety citations suggests ongoing challenges in maintaining these critical safety systems.
Aug 14, 2025Routine6
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 3, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
May 12, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Ownership & Operations
Who Operates This Facility
Superior Health & Rehab, LLC
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 9 of 38 (Best)
Ownership & Management
Owners
Norsworthy, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit superiorhrc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Salem Place Nursing and Rehabilitation Center, INC
2.3 miNursing Home · Conway, AR
Conway Healthcare and Rehabilitation Center
2.6 miNursing Home · Conway, AR
Heritage Living Center
3.5 miNursing Home · Conway, AR
The Blossoms at Conway Rehab & Nursing Center
4.1 miNursing Home · Conway, AR