Heritage House at Keller Rehab & Nursing
Strong Medicare quality ratings; families often praise exceptional individual caregivers (specifically dolly). Still worth an in-person visit.
based on 132 Google reviews
Watch Heritage House at Keller Rehab & Nursing
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for rehabilitation if your loved one is paired with their standout caregivers like Dolly or Faith. However, families must remain highly vigilant regarding call button response times and medication/hygiene oversight, as multiple reviewers have noted significant lapses in care during night shifts and weekends.
Google Reviews
Google Reviews
132 reviews on Google“Families considering Heritage House will find a facility with highly praised individual caregivers, most notably a CNA named Dolly, who is frequently described as an 'angel' and 'exceptional.' However, there are significant and recurring reports of slow response times to call buttons, inconsistent nursing care, and concerns regarding staff responsiveness when family members are not present.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional individual caregivers (specifically Dolly)
- Effective physical and occupational therapy teams
- Clean and well-maintained environment
- Friendly and professional administrative staff
Concerns
- Slow response times to call buttons/assistance requests (mentioned by 5 reviewers)
- Inconsistent nursing/caregiver quality (mentioned by 4 reviewers)
- Issues with food temperature and quality (mentioned by 3 reviewers)
- Poor communication from admissions/administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated scripts for positive reviews, often using the exact same phrasing across different users. While they do attempt to offer direct contact methods for negative reviews, the responses lack genuine personalization.
Questions for Your Tour
- 1We've heard wonderful things about the care provided by individuals like Dolly; how do you ensure that level of personalized, compassionate care is consistent across the whole team?
- 2With the high standard of physical and occupational therapy here, how do you work with families to set specific rehabilitation goals for a resident?
- 3What steps are in place to ensure that call buttons are answered promptly, especially during the busier night shifts?
- 4Could you tell us more about the dining experience, specifically how you ensure meals are served at the ideal temperature and meet different nutritional needs?
- 5How does the administration handle communication with families to ensure we are always updated on any changes in a loved one's condition?
- 6What is the protocol for handling medical emergencies or sudden changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“Dolly is an absolute angel and is the best employee they have. She is not only responsive and professional, but she is also very compassionate and kind.”
“I've had my call Button activated for over 45 minutes. Nobody's come to my room. This is a serious matter.”
“The therapists were great, and most of the nursing staff (including nurse assistants) very professional, we weren’t happy with the uneven care he received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 13 complaint-triggered deficiencies from families filing reports about safety hazards, infection control, and medication management. The most recurring issues involve accident prevention and safety hazards (cited three times including recent violations), infection control problems, and fire safety/building deficiencies. While all violations show planned correction dates, the repeated safety and infection control citations suggest ongoing challenges in maintaining consistent care standards.
Mar 28, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 3, 2025Complaint2
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Dec 3, 2025Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 20, 2025Complaint2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 19, 2025
$14,901
Fine
Oct 24, 2023
$7,446
Ownership & Operations
Who Operates This Facility
Palo Pinto County Hospital District
for profit
ADVANCED HCS
DOROTHEE BURNO
Chain Affiliation
Advanced Healthcare Solutions
30 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 30 (Best)
Ownership & Management
Owners
Palo Pinto County Hospital District
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit ahstexas.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Elite Care Assisted Living Home LLC
< 1 miAssisted Living · Keller, TX
Mustang Creek Estates Keller House E
< 1 miAssisted Living · Keller, TX
Mustang Creek Estates Keller House F
< 1 miAssisted Living · Keller, TX
Mustang Creek Estates Keller House G
< 1 miAssisted Living · Keller, TX
Avalon Memory Care Keller
1.2 miAssisted Living · Keller, TX
Metroplex Residential Senior Care LLC
2.3 miAssisted Living · Keller, TX