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Strong Medicare quality ratings; public reviewers often praise exceptional individual caregivers (specifically dolly). Still worth an in-person visit.
based on 136 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Heritage House at Keller Rehab & Nursing has a strong overall Medicare rating. Public reviewers frequently mention: exceptional individual caregivers (specifically dolly) and effective physical and occupational therapy teams. Review the component ratings and current source records before deciding.
Families considering Heritage House will find a facility with highly praised individual caregivers, most notably a CNA named Dolly, who is frequently described as an 'angel' and 'exceptional.' However, there are significant and recurring reports of slow response times to call buttons, inconsistent nursing care, and concerns regarding staff responsiveness when family members are not present.
Quality Themes
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Concerns
Rating Trends
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Distribution · 143 analyzed
The owner relies heavily on repetitive, templated scripts for positive reviews, often using the exact same phrasing across different users. While they do attempt to offer direct contact methods for negative reviews, the responses lack genuine personalization.
Personalized based on this facility's data
Key Review Excerpts
“Dolly is an absolute angel and is the best employee they have. She is not only responsive and professional, but she is also very compassionate and kind.”
“I've had my call Button activated for over 45 minutes. Nobody's come to my room. This is a serious matter.”
“The therapists were great, and most of the nursing staff (including nurse assistants) very professional, we weren’t happy with the uneven care he received.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with 13 complaint-triggered deficiencies from families filing reports about safety hazards, infection control, and medication management. The most recurring issues involve accident prevention and safety hazards (cited three times including recent violations), infection control problems, and fire safety/building deficiencies. While all violations show planned correction dates, the repeated safety and infection control citations suggest ongoing challenges in maintaining consistent care standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 19, 2025
$15,162
Fine
Oct 24, 2023
$7,446
Palo Pinto County Hospital District
for profit
ADVANCED HCS
DOROTHEE BURNO
Advanced Healthcare Solutions
29 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 30 (Highest rating)
Owners
Palo Pinto County Hospital District
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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