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Nursing HomeMedicaid Investigative

Heritage Convalescent Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1009 Clyde St, Amarillo, TX 79106116 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 35 Google reviews

5
4
3
2
1

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 8.0)
  • High staff turnover (63%)
  • High RN turnover (70%)

Below average in Texas · Critically understaffed (RN) · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility offers excellent rehabilitation and compassionate nursing for those needing skilled nursing or end-of-life care. However, families should be extremely vigilant regarding hygiene standards and administrative communication, as multiple reports suggest issues with neglect and unresponsiveness to family concerns.

Google Reviews

Google Reviews

35 reviews on Google
Families often praise the compassionate nursing and therapy staff, particularly during rehabilitation and end-of-life care. However, there are significant, recurring reports of administrative unresponsiveness, difficulty contacting the facility by phone, and serious concerns regarding hygiene and patient neglect.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean3.0Activities5.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate nursing and therapy staff
  • Effective rehabilitation services
  • Clean and well-maintained rooms
  • Supportive end-of-life care

Concerns

  • Administrative unresponsiveness and lack of communication (mentioned by 5 reviewers)
  • Staffing shortages and neglected patient hygiene (mentioned by 3 reviewers)
  • Difficulty reaching the facility via telephone (mentioned by 2 reviewers)
  • Loss of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(2)'19(3)'21(4)'23(5)'25(4)'26(2)

Distribution · 37 analyzed

5
22
4
0
3
0
2
2
1
13

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing and therapy teams; how do you ensure that level of care remains consistent during shift changes?
  • 2With the recent focus on improving facility operations, what specific steps is the administration taking to ensure families can easily reach staff via phone or in person?
  • 3How does the nursing team manage medication schedules to ensure every resident receives their prescriptions accurately and on time?
  • 4What protocols do you have in place to help residents keep track of their personal belongings and prevent items from getting misplaced?
  • 5Can you tell us about the daily activities and social engagement opportunities available to residents to keep them active and connected?
  • 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

They took such wonderful care of my mother for the roughly 2 months she was there, such caring and compassionate people. Mom felt at ease there and she loved the caretakers and nurses as did I.

Long-term resident's family · 2025★★★★★

The staff here doesn’t care about their patients. The entire hospital reeks of human waste. My grandmother was left to lay in her own waste multiple times.

Rehab patient's family · 2023☆☆☆☆

My grandpa was here for skilled nursing. I am truly thankful for the staff and the therapy department. My grandpa was dealing with a hip fracture and covid. Thankful for the care, he survived even tho he is 86 and was able to go back home.

Rehab patient's family · 2021★★★★★
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
29%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
73%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
15.3%
TX
14.9%
Potter
19.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
19.4%
TX
14.2%
Potter
21.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
TX
2.5%
Potter
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.4%
TX
9.4%
Potter
12.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Potter
95.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility95.0%
Worse than Avg
Here
95.0%
US
95.5%
TX
98.0%
Potter
98.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Potter
85.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.3%
Better than Avg
Here
88.3%
US
79.7%
TX
88.0%
Potter
87.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Potter
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.1)
6 complaint-triggered

Heritage Convalescent Center has faced multiple family complaints, with 6 of 27 deficiencies complaint-triggered, indicating ongoing concerns from residents' families. The facility shows recurring problems with food safety and dietary services, medication management, and resident rights issues that have persisted across multiple inspections over the past three years. While all deficiencies show correction dates, the pattern of repeated violations in the same areas suggests families should carefully evaluate the facility's consistency in maintaining standards.

Dec 4, 2025Routine
8
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 9, 2025Complaint
1
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jul 15, 2025Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 3, 2025Complaint
1
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Oct 2, 2024Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jul 5, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Convalescent Center, Ltd

Organization Type

for profit

Administrator

ALICIA PACHECO

Ownership & Management

Owners

Stebbins Heritage, INC.

Owner · Organization

Dick and Joilue Stebbins Son's Trust

Owner · Organization

Stebbins, Richard

Owner

Key personnel

Stebbins, RichardManaging Control - Governing BodyStebbins Heritage, INC.ManagerBailey, JenniferManagerStebbins Heritage, INC.General Partnership InterestDick and Joilue Stebbins Son's TrustLimited Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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