Heritage Convalescent Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
Watch Heritage Convalescent Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (63%)
- High RN turnover (70%)
Below average in Texas · Critically understaffed (RN) · Above average staffing · No penalties on record
What this means for your family
This facility offers excellent rehabilitation and compassionate nursing for those needing skilled nursing or end-of-life care. However, families should be extremely vigilant regarding hygiene standards and administrative communication, as multiple reports suggest issues with neglect and unresponsiveness to family concerns.
Google Reviews
Google Reviews
35 reviews on Google“Families often praise the compassionate nursing and therapy staff, particularly during rehabilitation and end-of-life care. However, there are significant, recurring reports of administrative unresponsiveness, difficulty contacting the facility by phone, and serious concerns regarding hygiene and patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and therapy staff
- Effective rehabilitation services
- Clean and well-maintained rooms
- Supportive end-of-life care
Concerns
- Administrative unresponsiveness and lack of communication (mentioned by 5 reviewers)
- Staffing shortages and neglected patient hygiene (mentioned by 3 reviewers)
- Difficulty reaching the facility via telephone (mentioned by 2 reviewers)
- Loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and therapy teams; how do you ensure that level of care remains consistent during shift changes?
- 2With the recent focus on improving facility operations, what specific steps is the administration taking to ensure families can easily reach staff via phone or in person?
- 3How does the nursing team manage medication schedules to ensure every resident receives their prescriptions accurately and on time?
- 4What protocols do you have in place to help residents keep track of their personal belongings and prevent items from getting misplaced?
- 5Can you tell us about the daily activities and social engagement opportunities available to residents to keep them active and connected?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“They took such wonderful care of my mother for the roughly 2 months she was there, such caring and compassionate people. Mom felt at ease there and she loved the caretakers and nurses as did I.”
“The staff here doesn’t care about their patients. The entire hospital reeks of human waste. My grandmother was left to lay in her own waste multiple times.”
“My grandpa was here for skilled nursing. I am truly thankful for the staff and the therapy department. My grandpa was dealing with a hip fracture and covid. Thankful for the care, he survived even tho he is 86 and was able to go back home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Convalescent Center has faced multiple family complaints, with 6 of 27 deficiencies complaint-triggered, indicating ongoing concerns from residents' families. The facility shows recurring problems with food safety and dietary services, medication management, and resident rights issues that have persisted across multiple inspections over the past three years. While all deficiencies show correction dates, the pattern of repeated violations in the same areas suggests families should carefully evaluate the facility's consistency in maintaining standards.
Dec 4, 2025Routine8
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 9, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 2, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Heritage Convalescent Center, Ltd
for profit
ALICIA PACHECO
Ownership & Management
Owners
Stebbins Heritage, INC.
Owner · Organization
Dick and Joilue Stebbins Son's Trust
Owner · Organization
Stebbins, Richard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit heritageofamarillo.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Windflower Health Center
< 1 miNursing Home · Amarillo, TX
Amarillo Medical Lodge
< 1 miNursing Home · Amarillo, TX
Sagecreek Assisted Living
< 1 miAssisted Living · Amarillo, TX
Amarillo Center for Skilled Care
< 1 miNursing Home · Amarillo, TX
Kirkland Court Health and Rehabilitation Center
< 1 miNursing Home · Amarillo, TX
The Cottages at Quail Creek I
< 1 miAssisted Living · Amarillo, TX