Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 380 Google reviews

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Amarillo Medical Lodge has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical and occupational therapy teams and expert assistance with medicaid and insurance navigation. Review the component ratings and current source records before deciding.
Families considering Amarillo Medical Lodge will find a facility highly praised for its exceptional rehabilitation therapy and administrative staff, particularly regarding Medicaid assistance. While many reviewers laud the compassionate nursing and CNA staff, there are significant, recurring reports of understaffing and slow response times to call lights.
Quality Themes
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Concerns
Rating Trends
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Distribution · 212 analyzed
The owner primarily uses repetitive, templated phrases like 'Thank you for the review' or 'Thank you, Amarillo Medical Lodge Team' for most reviews. While they attempt to acknowledge negative feedback with promises to investigate, the responses lack genuine personalization or specific solutions.
Personalized based on this facility's data
Key Review Excerpts
“Tasha Bilson was so helpful. she really knows her information regarding Medicaid.”
“The therapist was good, but the nursing and cna have zero compassion. We placed our mother here after a fall resulted in a broken hip. The staff was very impersonal and rude toward her injury.”
“The PT and OT staff are out of this world.”
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring issues with resident care planning and medical records that have persisted across multiple surveys, with families filing complaints about infection control and medication labeling. The most frequent problems involve resident assessment and care planning, infection control, and respiratory care, though all deficiencies have been corrected by the facility after being identified during inspections.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Booker Hospital District
for profit
ROWLETT CREEK HEALTHCARE LLC
CHRISTOPHER CANTRELL
The Ensign Group
342 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 84 (Highest rating)
Owners
Booker Hospital District
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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380 reviews from families & visitors
Official Website
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