Amarillo Medical Lodge
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 378 Google reviews
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What this means for your family
This facility is an excellent choice for navigating the complexities of Medicaid and receiving high-quality physical therapy. However, families should closely monitor nursing responsiveness and call light wait times, as several recent reports indicate understaffing may impact immediate care.
Google Reviews
Google Reviews
378 reviews on Google“Families considering Amarillo Medical Lodge will find a facility highly praised for its exceptional rehabilitation therapy and administrative staff, particularly regarding Medicaid assistance. While many reviewers laud the compassionate nursing and CNA staff, there are significant, recurring reports of understaffing and slow response times to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Expert assistance with Medicaid and insurance navigation
- Compassionate and attentive nursing and CNA staff
- Clean and well-maintained environment
Concerns
- Understaffing leading to slow response to call lights (mentioned by 4 reviewers)
- Inconsistent quality of nursing/CNA compassion (mentioned by 3 reviewers)
- Issues with food quality and meal timing (mentioned by 3 reviewers)
- Neglect of medical equipment like oxygen tanks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
The owner primarily uses repetitive, templated phrases like 'Thank you for the review' or 'Thank you, Amarillo Medical Lodge Team' for most reviews. While they attempt to acknowledge negative feedback with promises to investigate, the responses lack genuine personalization or specific solutions.
Questions for Your Tour
- 1We noticed how much care you put into responding to feedback from families; how does the team currently work to ensure call lights are answered quickly during busy shifts?
- 2The therapy teams here have such a great reputation; could you tell us more about how the physical and occupational therapists coordinate with the nursing staff for daily care?
- 3What specific steps are in place to ensure medication management is consistent and error-free for every resident?
- 4Could you walk us through the meal schedule and how you ensure the food is both nutritious and served at the right temperature?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Tasha Bilson was so helpful. she really knows her information regarding Medicaid.”
“The therapist was good, but the nursing and cna have zero compassion. We placed our mother here after a fall resulted in a broken hip. The staff was very impersonal and rude toward her injury.”
“The PT and OT staff are out of this world.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with resident care planning and medical records that have persisted across multiple surveys, with families filing complaints about infection control and medication labeling. The most frequent problems involve resident assessment and care planning, infection control, and respiratory care, though all deficiencies have been corrected by the facility after being identified during inspections.
Mar 12, 2026Routine4
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 9, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 7, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 6, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 3, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 12, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Booker Hospital District
for profit
ROWLETT CREEK HEALTHCARE LLC
CHRISTOPHER CANTRELL
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 5 of 84 (Best)
Ownership & Management
Owners
Booker Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
378 reviews from families & visitors
Official Website
Visit amarillomedicallodge.com
Medicare data downloads
Original nursing home datasets
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