Amarillo Center for Skilled Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 108 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (74%)
Top 25% in Texas · Below recommended RN staffing · Very high staff turnover · Chain outperformer · $21,390 in fines
What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its highly-rated therapy department and clean environment. However, if your loved one requires long-term skilled nursing, you must closely monitor nursing responsiveness and skin integrity, as multiple families have reported serious neglect regarding call lights and pressure sores.
Google Reviews
Google Reviews
108 reviews on Google“Families seeking rehabilitation services often praise the facility for its excellent physical and occupational therapy teams and its clean, modern environment. However, there are serious, recurring allegations of medical neglect, including severe pressure ulcers, failure to respond to call lights, and inadequate monitoring of high-risk patients.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and therapy services
- Clean and modern facility
- Compassionate and professional therapy staff
- Welcoming and friendly administration
Concerns
- Failure to respond to call lights and resident needs (mentioned by 4 reviewers)
- Medical neglect and development of pressure ulcers (mentioned by 2 reviewers)
- Lack of communication between shifts or with families (mentioned by 3 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical structure for almost every negative review. While they acknowledge the reviewer by name, they rarely address the specific details of the complaint, instead defaulting to a standard script inviting the reviewer to call a corporate hotline.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team; can you tell us more about how the rehabilitation process works for new residents?
- 2How does the nursing staff ensure that call lights are answered promptly, especially during shift changes?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule?
- 4How do you maintain clear and consistent communication with families regarding a resident's daily health updates?
- 5What steps does the facility take to ensure personal belongings are kept secure and accounted for?
- 6What kind of daily activities or social outings are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The wound care nurse is phenomenal”
“All of the staff was amazing from admissions, nursing, CNAs, dietary to housekeeping and maintenance. It was pure joy seeing a smile on my mother’s face when I picked her up.”
“He had a STAGE 4 bedsore that covered his entire backside and went all the way to the bone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering nearly half of the facility's deficiencies, with recurring problems in infection control, medication management, and nursing competency appearing across multiple surveys. While all deficiencies show correction dates, the persistent pattern of issues in these critical care areas, combined with one severe violation involving treatment quality, suggests ongoing challenges with consistent care standards that families should carefully evaluate.
Feb 6, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 13, 2025Complaint3
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Apr 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 22, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 20, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Sep 29, 2023
$21,390
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
AMARILLO II ENTERPRISES, LLC
STEVEN SCHMIDT
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 31 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit amarilloskilledcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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