Windflower Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 74 Google reviews

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What this means for your family
The Craig is an exceptional choice for independent living due to its beautiful grounds and excellent dining. However, if you are seeking skilled nursing or rehabilitation, you must closely monitor medication schedules and nursing responsiveness, as multiple families have reported life-threatening neglect in those departments.
Google Reviews
Google Reviews
74 reviews on Google“The Craig offers a beautiful, well-maintained campus with highly praised dining services and a vibrant social atmosphere for independent living. However, families should exercise extreme caution regarding the skilled nursing and rehabilitation wings, as multiple reviewers have reported serious concerns regarding medication delays, neglect, and inadequate medical supervision.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully landscaped and clean campus
- Excellent dining and food quality
- Engaging social activities and community life
- Friendly and welcoming hospitality staff
Concerns
- Delays in medication administration (mentioned by 3 reviewers)
- Inadequate medical monitoring and neglect (mentioned by 3 reviewers)
- Poor communication from management (mentioned by 2 reviewers)
- Staff attitude and professionalism (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing reviewers by name and acknowledging specific details. For negative reviews, they use a professional, non-defensive approach that invites direct communication via email to resolve issues.
Questions for Your Tour
- 1We love how beautiful the campus looks; could you tell us more about the types of social activities and community events planned for residents each week?
- 2With the memory care certification, what specific specialized programming do you offer to keep residents engaged and stimulated?
- 3How does the nursing team ensure that medication is administered accurately and on a strict schedule for every resident?
- 4What protocols are in place for medical monitoring and how often are residents' health changes reviewed by the clinical staff?
- 5How does the management team stay in touch with families to provide regular updates on a loved one's well-being and care plan?
- 6We noticed the hospitality staff is very welcoming; how do you foster that sense of community and friendliness among the caregiving staff as well?
Personalized based on this facility's data
Key Review Excerpts
“The Craig Offers Wonderful Care For Rehabilitation. The Team Treats Their Guests As A Person, Not A Number.”
“My loved one has been at the memory care center for over a year. I am very pleased with administration and the health care staff who have provided excellent care.”
“I had to remove my family member because of the neglect by The Craig. After a she was removed & placed in a new facility in Oklahoma it was determined she has been suffering from a SEVERE UTI complicated by Ecoli.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring medication management problems appearing across multiple surveys from 2022 to 2025, including drug labeling and pharmaceutical services issues. Families have filed complaints resulting in deficiencies related to medication errors, nursing competency, and failure to report incidents. While all violations show correction dates, the persistent recurrence of medication management and care planning deficiencies across three years suggests ongoing systemic challenges that families should carefully consider.
Apr 11, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Apr 2, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jul 16, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 29, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 20, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 21, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Aug 7, 2023
$1,748
Fine
Jul 17, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Hemphill County Hospital District
nonprofit
ER OPCO CRAIG, LLC
ANDREA JOHNSON
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 4 of 4 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit craigseniorliving.com
Medicare data downloads
Original nursing home datasets
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