Buckner Westminster Place
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality, compassionate memory care and skilled nursing, as the staff is consistently praised for treating residents like family. However, you should carefully review the rental agreement and billing processes, as there have been documented issues with annual rent increases and unexpected charges.
Google Reviews
Google Reviews
22 reviews on Google“Families can expect a compassionate, community-oriented environment with highly praised care in the Memory Care and skilled nursing wings. While the staff is frequently noted for their kindness and professionalism, some residents' families have expressed frustration regarding annual rent increases and billing discrepancies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- High-quality Memory Care services
- Versatile levels of care from independent to skilled nursing
- Strong sense of community and resident engagement
Concerns
- Annual rent increases and affordability
- Billing and rent proration errors
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how does that dedication translate into the daily care routines for residents?
- 2With the different levels of care available here, how do you manage the transition if a resident's needs move from independent living to skilled nursing?
- 3Could you walk us through the specific protocols in place for handling medical emergencies or sudden changes in health during the night?
- 4What kind of community engagement and daily activities are planned to keep residents socially active and connected?
- 5How do you approach the billing and rent proration process to ensure everything remains clear and accurate for families?
- 6Regarding the long-term costs, how much notice is typically provided for any adjustments to monthly rent or service fees?
Personalized based on this facility's data
Key Review Excerpts
“The warmth that envelops this facility is palpable; it truly feels like a community where care and compassion come first. The staff at Buckner are nothing short of extraordinary.”
“As Alzheimer's began to increase the needs that were required for her daily care, the staff at Buckner never failed to continue the quality of care required. They communicated”
“My parents found themselves needing a place to stay after their home burned down. Amber and the staff went above and beyond to modify a cottage for them quickly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 9 measures
7
measures
2
measures
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents with pressure sores (bedsores)
Residents who were physically restrained
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 7 deficiencies, including serious concerns about medication management, resident rights violations, and inadequate care treatment. The facility shows recurring problems across fire safety systems, staff training, and infection control spanning multiple surveys. While all cited deficiencies have correction dates, the pattern of complaints and repeat issues in core care areas suggests ongoing operational challenges that merit careful consideration during your visit.
Jun 4, 2025Routine7
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 11, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 15, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 22, 2023Routine5
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 11, 2025
$10,280
Fine
May 9, 2024
$19,436
Ownership & Operations
Who Operates This Facility
Buckner Retirement Services, INC
nonprofit
MR. DAVID UMMEL
Chain Affiliation
Buckner Retirement Services
5 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 5 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit bucknerwestminster.org
Medicare data downloads
Original nursing home datasets
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