Hennis Care Centre of Bolivar
Strong Medicare quality ratings; families often praise excellent physical and rehab therapy services. Still worth an in-person visit.
based on 13 Google reviews

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What this means for your family
While the facility is highly regarded for its physical therapy and meal quality, recent reports of poor communication and lack of medical follow-up are concerning. When touring, ask specifically about their process for reporting falls and how they handle insurance appeals to avoid unexpected billing issues.
Google Reviews
Google Reviews
13 reviews on Google“Hennis Care Centre of Bolivar receives polarized feedback, with some families praising the kind, professional staff and excellent rehab therapy, while others report serious concerns regarding medical oversight and communication. Recent reviews highlight significant issues with responsiveness, follow-up on medical incidents, and basic care standards for vulnerable residents. Families should carefully weigh the facility's strong reputation for physical therapy against reports of inconsistent nursing attention and administrative failures.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and rehab therapy services
- Professional and kind nursing staff
- Clean and well-maintained facility
- High-quality meal preparation
Concerns
- Inconsistent communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Lack of follow-up on medical incidents or falls (mentioned by 2 reviewers)
- Short staffing leading to neglect in basic care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the quality of the meals here; could you tell us a bit more about the daily menu and how much variety there is?
- 2With such a high CMS rating for overall care, how does your team ensure that medication management and administration remain consistent and error-free?
- 3What is the protocol for notifying family members immediately if a medical incident or a fall occurs during a shift?
- 4How does the facility ensure that communication between the nursing staff and family members stays seamless, especially if we are unable to reach someone by phone?
- 5We are very impressed by the reputation of your physical and rehab therapy services; how often do residents participate in these sessions?
- 6Could you describe the daily activities and social programs available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing. Anytime I would call with any questions, the nurses station always answer the phone and took the time to explain things for me.”
“The staff was exceptional from Aids, nurses, and Therapy staff. Last But by far not least the chefs and food they prepare was exceptional.”
“My mother fell and no follow up done. Short staffed. Not impressed. Appeal needs done with carrier for payment and was not done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that led to deficiencies in treatment care and medication management. The facility shows recurring issues with medication errors, infection control, and food service across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the persistence of medication and dietary problems across years suggests ongoing challenges with these critical care areas.
Aug 22, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 15, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 25, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Mar 3, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Ownership & Operations
Who Operates This Facility
Hennis Care Centre of Bolivar
for profit
Ownership & Management
Owners
Hennis, Harry
Owner
Hennis, Patricia
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit henniscarecentre.com
Medicare data downloads
Original nursing home datasets
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