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Nursing HomeMedicaid Top Rated

Hennis Care Centre of Bolivar

Strong Medicare quality ratings; families often praise excellent physical and rehab therapy services. Still worth an in-person visit.

300 Yant Street, Nw, Bolivar, OH 44612115 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 13 Google reviews

5
4
3
2
1
Hennis Care Centre of Bolivar Nursing Home in Bolivar, OH — Street View
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What this means for your family

While the facility is highly regarded for its physical therapy and meal quality, recent reports of poor communication and lack of medical follow-up are concerning. When touring, ask specifically about their process for reporting falls and how they handle insurance appeals to avoid unexpected billing issues.

Google Reviews

Google Reviews

13 reviews on Google
Hennis Care Centre of Bolivar receives polarized feedback, with some families praising the kind, professional staff and excellent rehab therapy, while others report serious concerns regarding medical oversight and communication. Recent reviews highlight significant issues with responsiveness, follow-up on medical incidents, and basic care standards for vulnerable residents. Families should carefully weigh the facility's strong reputation for physical therapy against reports of inconsistent nursing attention and administrative failures.

Quality Themes

Tap a score for details
Food9.0Staff5.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Excellent physical and rehab therapy services
  • Professional and kind nursing staff
  • Clean and well-maintained facility
  • High-quality meal preparation

Concerns

  • Inconsistent communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
  • Lack of follow-up on medical incidents or falls (mentioned by 2 reviewers)
  • Short staffing leading to neglect in basic care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'15(2)5.05.0'20(1)5.05.0'22(1)4.02.0'24(3)3.7'25(3)

Distribution · 16 analyzed

5
9
4
2
3
0
2
4
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the quality of the meals here; could you tell us a bit more about the daily menu and how much variety there is?
  • 2With such a high CMS rating for overall care, how does your team ensure that medication management and administration remain consistent and error-free?
  • 3What is the protocol for notifying family members immediately if a medical incident or a fall occurs during a shift?
  • 4How does the facility ensure that communication between the nursing staff and family members stays seamless, especially if we are unable to reach someone by phone?
  • 5We are very impressed by the reputation of your physical and rehab therapy services; how often do residents participate in these sessions?
  • 6Could you describe the daily activities and social programs available to help residents stay engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff is amazing. Anytime I would call with any questions, the nurses station always answer the phone and took the time to explain things for me.

Long-term resident's family · 2025★★★★★

The staff was exceptional from Aids, nurses, and Therapy staff. Last But by far not least the chefs and food they prepare was exceptional.

Rehab patient · 2021★★★★★

My mother fell and no follow up done. Short staffed. Not impressed. Appeal needs done with carrier for payment and was not done.

Long-term resident's family · 2024★★☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.99hrs
OK
Registered nurses for medical care
Total Nursing
4.23hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility40.8%
Worse than Avg
Here
40.8%
US
12.1%
OH
28.2%
Tuscarawas
26.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
15.4%
OH
9.4%
Tuscarawas
4.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
19.5%
OH
25.4%
Tuscarawas
31.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
OH
5.8%
Tuscarawas
7.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.4%
OH
21.6%
Tuscarawas
21.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.7%
Mixed vs Avgs
Here
7.7%
US
15.3%
OH
6.9%
Tuscarawas
6.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
79.7%
OH
75.6%
Tuscarawas
78.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
OH
78.4%
Tuscarawas
81.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Tuscarawas
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (10.1)
3 complaint-triggered

Families filed complaint reports that led to deficiencies in treatment care and medication management. The facility shows recurring issues with medication errors, infection control, and food service across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the persistence of medication and dietary problems across years suggests ongoing challenges with these critical care areas.

Aug 22, 2025Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 15, 2025Routine
6
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 11, 2024Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 25, 2024Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Mar 3, 2022Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hennis Care Centre of Bolivar

Organization Type

for profit

Ownership & Management

Owners

Hennis, Harry

Owner

95%

Hennis, Patricia

Owner

5%

Key personnel

Hennis, HarryW-2 Managing EmployeeHennis, HarryOfficer / DirectorHennis, PatriciaOfficer / DirectorBaker, JessicaOfficer / DirectorHennis, HarryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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