Concordia of the South Hills
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
This facility has a strong reputation for physical and occupational therapy, making it a viable option for short-term rehab. However, families should be vigilant regarding weekend care and communication; we strongly recommend visiting during off-hours to observe staffing levels and asking for a clear plan on how the facility handles patient hygiene and family updates.
Google Reviews
Google Reviews
70 reviews on Google“Concordia of the South Hills receives highly polarized feedback, with many families praising the rehabilitation therapy team and nursing staff for their dedication, while others report severe neglect and communication failures. While some families describe a clean, professional environment where their loved ones thrived, a significant number of reviewers cite issues with understaffing, slow response times, and poor hygiene. Families considering this facility should be aware of the inconsistent quality of care, particularly regarding weekend staffing and basic patient assistance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Attentive and compassionate nursing staff (in positive experiences)
- Clean and well-maintained facility environment
- Strong social services and administrative support
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Poor communication with family members regarding medical status (mentioned by 6 reviewers)
- Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
- Inadequate hygiene and assistance with daily living (mentioned by 5 reviewers)
- Noticeable decline in quality of care on weekends (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred method for keeping families updated on their loved one's daily medical status and care plan changes?
- 2With your high CMS staffing rating, could you walk me through how you ensure consistent response times for call buttons, especially during busier shifts or weekends?
- 3Your physical and occupational therapy programs are highly regarded; how do you integrate these services into the daily routine to ensure residents stay active and engaged?
- 4Given the recent focus on maintaining high standards, what specific protocols do you have in place to ensure that assistance with hygiene and daily living needs remains prompt and reliable?
- 5How do you manage medication administration to ensure accuracy and timely delivery for residents with complex health needs?
- 6Since you have a smaller community of 46 residents, how does this intimate size influence the way your staff builds personal relationships and communicates with family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff including the nurses and aides and especially the therapists are super kind and professional and they support your efforts and encourage you to do your best.”
“My 95 year old Mom was there for a broken ankle. When she went there her fracture was a clean fracture. after 4 weeks her fracture shifted 2mm. The question was why? Complete lack of communication.”
“My wife was a resident of the Memory Support Unit for over four years. ... Knowing our loved one was being cared for professionally and compassionately made this difficult time much, much easier for my family and me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Concordia of the South Hills shows recurring issues with treatment and care quality, appearing in three separate surveys including after family complaints were filed. The main problem areas involve providing appropriate care according to doctor's orders and resident preferences, medication labeling, and care planning for new admissions. While all deficiencies have correction dates, the repeated pattern of care quality issues warrants careful evaluation during your visit.
Apr 4, 2025Routine1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 18, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Concordia of the South Hills
nonprofit
Chain Affiliation
Concordia Lutheran Ministries
9 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Concordia Care Network
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit concordialm.org
Medicare data downloads
Original nursing home datasets
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