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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 73 Google reviews
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Concordia of the South Hills has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and attentive and compassionate nursing staff (in positive experiences). Review the component ratings and current source records before deciding.
Concordia of the South Hills receives highly polarized feedback, with many families praising the rehabilitation therapy team and nursing staff for their dedication, while others report severe neglect and communication failures. While some families describe a clean, professional environment where their loved ones thrived, a significant number of reviewers cite issues with understaffing, slow response times, and poor hygiene. Families considering this facility should be aware of the inconsistent quality of care, particularly regarding weekend staffing and basic patient assistance.
Quality Themes
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Concerns
Rating Trends
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Distribution · 78 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff including the nurses and aides and especially the therapists are super kind and professional and they support your efforts and encourage you to do your best.”
“My 95 year old Mom was there for a broken ankle. When she went there her fracture was a clean fracture. after 4 weeks her fracture shifted 2mm. The question was why? Complete lack of communication.”
“The aids would largely ignore her and then would ask in a rude tone of voice, 'What do you want?' Weekends were the worst.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 11 measures
7
measures
3
measures
1
measures
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Concordia of the South Hills shows recurring issues with treatment and care quality, appearing in three separate surveys including after family complaints were filed. The main problem areas involve providing appropriate care according to doctor's orders and resident preferences, medication labeling, and care planning for new admissions. While all deficiencies have correction dates, the repeated pattern of care quality issues warrants careful evaluation during your visit.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Concordia of the South Hills
nonprofit
Concordia Lutheran Ministries
8 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 8 (Highest rating)
Owners
Concordia Care Network
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
73 reviews from families & visitors
Official Website
Visit concordialm.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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