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Public Google reviewers rate this highly and often mention clean, modern, and well-maintained facility. Schedule a visit to confirm the fit.
based on 40 Google reviews
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Public Google reviewers rate Heathwood Assisted Living at Penfield highly. Reviewers highlight: clean, modern, and well-maintained facility, diverse and frequent daily activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Heathwood Assisted Living at Penfield receives high praise for its clean, modern facilities, engaging daily activities, and high-quality dining options. While many families report a seamless transition and compassionate care, there are notable concerns regarding the depth of support for residents with advanced dementia and occasional friction during the intake process.
Quality Themes
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Concerns
Rating Trends
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Distribution · 42 analyzed
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Key Review Excerpts
“The staff and fellow residents have been welcoming, supportive, and caring. Staff know everyone by name and remember their favorite things and preferences.”
“If your loved one needs actual support and nursing services, this place does not do that. The workers are warm bodies in a room to babysit, they do not pay close attention to or provide real care for their memory care residents.”
“The facility, staff, food, and activities are wonderful according to Mom. I find they exceed expectations in every way. The staff and management are always there to help and really listen to and address any concerns raised.”
Source: NY Dept. of Health
Key Findings
14 violations from 15 inspections
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Resident protections
Resident services.
Disaster and emergency procedures
Resident services.
Medication management.
Resident services
Heathwood Assisted Living at Penfield, INC.
for profit
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Google Maps
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Google Reviews
40 reviews from families & visitors
Official Website
Visit heathwoodassistedliving.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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