Heathwood Assisted Living at Penfield
Families consistently rate this highly — reviewers highlight clean, modern, and well-maintained facility. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
Heathwood is highly regarded for its vibrant social atmosphere, quality dining, and clean environment, making it an excellent choice for independent or assisted living residents. However, if your loved one requires specialized, high-acuity dementia care, we recommend conducting a thorough, unannounced visit to observe staff-to-resident ratios and engagement levels in the memory care unit to ensure it meets your specific needs.
Google Reviews
Google Reviews
40 reviews on Google“Heathwood Assisted Living at Penfield receives high praise for its clean, modern facilities, engaging daily activities, and high-quality dining options. While many families report a seamless transition and compassionate care, there are notable concerns regarding the depth of support for residents with advanced dementia and occasional friction during the intake process.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Diverse and frequent daily activities
- Consistently praised dining and meal quality
- Attentive and supportive staff
Concerns
- Inadequate support or nursing care for memory care residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the variety of daily activities mentioned by residents, what are some of the most popular social programs or outings that my loved one could participate in?
- 2I noticed the facility is very well-maintained; could you walk me through the housekeeping and maintenance schedule for individual resident apartments?
- 3How does your team ensure that residents with higher levels of cognitive support needs receive the individualized attention and care they require throughout the day?
- 4I see that you actively engage with feedback online; how do you incorporate family suggestions into your ongoing care planning and facility improvements?
- 5What protocols are in place for medical emergencies, and how do you communicate with family members when a resident requires a higher level of nursing support?
- 6The dining experience is highly regarded here; how do you accommodate specific dietary preferences or nutritional needs for residents who require extra assistance during meals?
Personalized based on this facility's data
Key Review Excerpts
“The staff and fellow residents have been welcoming, supportive, and caring. Staff know everyone by name and remember their favorite things and preferences.”
“If your loved one needs actual support and nursing services, this place does not do that. The workers are warm bodies in a room to babysit, they do not pay close attention to or provide real care for their memory care residents.”
“The facility, staff, food, and activities are wonderful according to Mom. I find they exceed expectations in every way. The staff and management are always there to help and really listen to and address any concerns raised.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
14 violations from 12 inspections
Nov 13, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 15, 2025Complaint
Resident protections
Jul 11, 2025Complaint
Resident services.
Mar 20, 2025Complaint
Resident services
Medication management.
Disaster and emergency procedures
Resident services.
Feb 12, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 23, 2024Complaint
Admission and retention standards
Environmental standards
Admission and retention standards
Environmental standards
Medication management.
Oct 18, 2024Complaint
Personnel
Ownership & Operations
Who Operates This Facility
Heathwood Assisted Living at Penfield, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit heathwoodassistedliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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