Assisted Living

Atria Penfield

Name: Public quality & inspection record for Atria Penfield
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

2006 Five Mile Line Road, Penfield, NY 14526|Reported capacity: 120|Licensed & active

Google rating

4.1/5

based on 48 Google reviews

(585) 381-0282 Directions

Street View

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What this means for your family

Public Google reviewers rate Atria Penfield highly. Reviewers highlight: compassionate and attentive nursing staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

48 public Google reviews available

Families can expect a highly compassionate and attentive staff that excels at creating a sense of community and providing emotional support during transitions. While the facility is widely praised for its caring nursing team and clean environment, some recent feedback highlights concerns regarding individual staff conduct and a desire for more menu variety.

Quality Themes

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Strengths

Compassionate and attentive nursing staff
Clean and well-maintained facility
Strong sense of community and resident engagement
Effective communication from management

Concerns

Inconsistency in dining service quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 30 analyzed

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard such wonderful things about how attentive and compassionate the nursing staff is here; how do you ensure that level of care remains consistent for every resident?
2Since the community seems so active and engaged, could you tell us more about the specific types of daily activities or social outings planned for the residents?
3We are looking for a place that feels very well-kept, so could you tell us a bit about your maintenance and housekeeping routines?
4How does the management team handle communication with families to keep us updated on our loved one's well-being?
5We want to make sure the dining experience is something they look forward to; how do you manage menu variety and ensure consistent meal quality every day?
6In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?

Personalized based on this facility's data

Key Review Excerpts

“I was beyond impressed with his knowledge and support!”

Professional collaborator · 2023★★★★★

“Every detail is covered so tgat our mothers quality of life is the priority..Michelle is a one of a kind nurse who goes above and beyond.”

Long-term resident's family · 2021★★★★★

“I visited Atria in Penfield and it was clean, everyone seemed happy, residents were visiting in the dining room.”

Prospective resident's family · 2021★★★★☆

Source: 30 Google reviews in the current analysis set; Google reports 48 total

Ownership & Operations

Who Operates This Facility

Owner / Operator

Atr New York Lh, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(585) 381-0282

2006 Five Mile Line Road

Penfield, NY 14526

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

48 reviews from families & visitors

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.