Assisted Living

Atria Penfield

Name: Public quality & inspection record for Atria Penfield
Creator: EveryPlace
License: https://everyplace.care/research-policy

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

2006 Five Mile Line Road, Penfield, NY 14526|120 beds|Licensed & Active

Google rating

4.1/5

based on 48 Google reviews

(585) 381-0282 Directions

Street View

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What this means for your family

This facility is an excellent choice for families seeking a compassionate, high-touch care environment with a strong emphasis on resident dignity. While the nursing and administrative staff are exceptionally well-regarded, you should inquire about recent dining service consistency and menu variety to ensure it meets your loved one's preferences.

Google Reviews

48 reviews on Google

“Families can expect a highly compassionate and attentive staff that excels at creating a sense of community and providing emotional support during transitions. While the facility is widely praised for its caring nursing team and clean environment, some recent feedback highlights concerns regarding individual staff conduct and a desire for more menu variety.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Clean and well-maintained facility
Strong sense of community and resident engagement
Effective communication from management

Concerns

Inconsistency in dining service quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 30 analyzed

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard such wonderful things about how attentive and compassionate the nursing staff is here; how do you ensure that level of care remains consistent for every resident?
2Since the community seems so active and engaged, could you tell us more about the specific types of daily activities or social outings planned for the residents?
3We are looking for a place that feels very well-kept, so could you tell us a bit about your maintenance and housekeeping routines?
4How does the management team handle communication with families to keep us updated on our loved one's well-being?
5We want to make sure the dining experience is something they look forward to; how do you manage menu variety and ensure consistent meal quality every day?
6In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?

Personalized based on this facility's data

Key Review Excerpts

“Everyone was compassionate, caring and so loving during her journey. Many thanks to the nurse team, facility workers, everyone in the industry the kitchen area including the cooks and servers and especially Angelo who always showed thoughtfulness to all”

Deceased resident's family · 2025★★★★★

“I was beyond impressed with his knowledge and support!”

Professional collaborator · 2023★★★★★

“Every detail is covered so tgat our mothers quality of life is the priority..Michelle is a one of a kind nurse who goes above and beyond.”

Long-term resident's family · 2021★★★★★

Source: 48 Google reviews

Ownership & Operations

Who Operates This Facility

Owner / Operator

Atr New York Lh, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(585) 381-0282

2006 Five Mile Line Road

Penfield, NY 14526

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

48 reviews from families & visitors

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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