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Assisted Living

Ashley Woods

Families consistently rate this highly — reviewers highlight promotes resident independence. Schedule a visit to confirm the fit.

400 Ymca Way, Penfield, NY 1452640 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
4.0/5

based on 5 Google reviews

5
4
3
2
1

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What this means for your family

Ashley Woods is a strong option for residents seeking an active social life and assistance with daily chores to maintain their independence. However, if your loved one requires specialized memory care, you should look elsewhere, as multiple reviewers have warned that the facility is not equipped to handle advanced memory disorders.

Google Reviews

Google Reviews

5 reviews on Google
Ashley Woods is praised by families for fostering resident independence and social engagement, with many noting that their loved ones have become more active and re-engaged in life. However, the facility faces significant criticism regarding its memory care services, with reports that it lacks the necessary support for residents with advanced memory disorders and that staff may treat residents with a lack of respect.

Quality Themes

Tap a score for details
Food8.0Staff5.0CleanN/AActivities9.0MedsN/AMemory2.0CommsN/AValueN/A

Strengths

  • Promotes resident independence
  • Active social environment
  • Helpful assistance with daily chores
  • Welcoming and safe atmosphere

Concerns

  • Inadequate support for memory care residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02022(2)1.02023(2)4.72024(6)

Distribution · 10 analyzed

5
6
4
2
3
0
2
0
1
2

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Since Ashley Woods is known for fostering independence, how do you balance that autonomy with the specific supervision needs of residents who require more memory support?
  • 2I noticed the community has a very active social calendar; what are some of the favorite activities or outings that residents currently look forward to each week?
  • 3Given that some residents may experience cognitive decline, what specialized training or additional resources are available to ensure they remain safe and engaged within the community?
  • 4How does your team coordinate with outside medical providers to ensure residents receive consistent care during a health emergency or a sudden change in their condition?
  • 5With a smaller capacity of 40 residents, how do you ensure that the staff to resident ratio remains effective for those who need extra help with daily chores throughout the day?
  • 6How do you keep families updated on their loved one's well-being, especially if they are participating in the more independent-focused programs?

Personalized based on this facility's data


Key Review Excerpts

Rather than limiting their independence or “taking it away” I would say that their independence has increased, as they now have the energy to participate in the things they enjoy as opposed to all their energy going to sustaining life in their home!

Long-term resident's family · 2024★★★★★

Mom had really blossomed since moving to Ashley Woods. She has residents to interact with at meals and activities, and she loves going to all the daily activities.

Long-term resident's family · 2024★★★★★

They do not have the ability to provide a safe environment for people that have actual memory disorders and can not care for them with the love, compassion, and respect that they deserve.

Memory care family member · 2023☆☆☆☆
Source: 5 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

11total
21deficiencies

Key Findings

21 violations from 11 inspections

Aug 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jul 31, 2025Complaint
CleanReport

No deficiencies found during this inspection.

May 19, 2025Routine
488.11 (f) (1)

Environmental standards

1001.8 (a)

Consumer and resident protections.

1001.10 (l)(1)

Medication management.

Feb 19, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 24, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 24, 2025Complaint
1001.10 (i) (5-8)

Resident services.

Oct 25, 2023Complaint
1001.10 (i) (5-8)

Resident services.

488.4 (c) (5)

Admission and retention standards

1001.10 (l) (2)

Medication management.

1001.7 (g)(1-3)

Admission and retention standards.

488.10 (c) (1)

Records and reports

488.11 (g) (16)

Environmental standards

1001.7 (k) (5)

Admission and retention standards.

1001.10 (l)(1)

Medication management.

Sep 13, 2022Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Episcopal Senior Housing, Penfield, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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