Assisted Living

Grande'vie Senior Living

Name: Public quality & inspection record for Grande'vie Senior Living
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention engaging and frequent activity programs. Schedule a visit to confirm the fit.

2140 Five Mile Line Road, Penfield, NY 14526|Reported capacity: 178|Licensed & active

Google rating

4.0/5

based on 49 Google reviews

(585) 381-0680 Directions Website

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What this means for your family

Public Google reviewers rate Grande'vie Senior Living highly. Reviewers highlight: engaging and frequent activity programs, warm, friendly, and supportive staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

49 public Google reviews available

Grande'Vie Senior Living receives significant praise for its engaging activity programs, friendly staff, and welcoming atmosphere, particularly from families of residents in independent living. However, there are serious concerns regarding the quality of medical care and facility maintenance, with some families reporting poor communication during health crises and a decline in building upkeep under recent management.

Quality Themes

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Strengths

Engaging and frequent activity programs
Warm, friendly, and supportive staff
Modern and well-appointed common areas
Strong sense of community and inclusivity

Concerns

Inconsistent or poor quality of medical care/communication during health emergencies (mentioned by 2 reviewers)
High staff turnover and management changes leading to service decline (mentioned by 2 reviewers)
Facility maintenance issues and dated/shabby appearance (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 43 analyzed

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your activity calendar is quite robust; could you share a few examples of the most popular social events or community programs residents are currently enjoying?
2Since I see the team is active in responding to feedback online, how does management currently incorporate family input to ensure the quality of care remains consistent?
3Could you walk us through the protocol for medical emergencies and how you ensure clear, timely communication with family members when a resident's health needs change?
4I understand that maintaining a facility of this size is a big task; what is your current plan for ongoing building updates and ensuring the common areas stay well-maintained?
5Given that medication management is a critical part of assisted living, could you explain the oversight process your nursing team uses to ensure accuracy and safety for residents?
6With the recent changes in leadership, how are you working to maintain a stable and supportive environment for both the staff and the residents who call Grande'Vie home?

Personalized based on this facility's data

Key Review Excerpts

“The staff go above and beyond at every request and truly care about the residents. My dads room is a spacious studio with all the amenities. Very clean, up to date and fresh.”

Long-term resident's family · 2022★★★★★

“From the initial interview through his stay I found all the staff so helpful. They were friendly and professional and understood dementia. They took such excellent care of him and me!”

Memory care family member · 2025★★★★★

“New leadership and ownership occurred a few years ago. I feel it has gone down hill. Maintenance of facility is minimal and takes months and months. It looks shabby and dated.”

Long-term resident's family · 2022★★☆☆☆

Source: 43 Google reviews in the current analysis set; Google reports 49 total

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rochester Operating Company, LLC

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(585) 381-0680

watermarkcommunities.com

2140 Five Mile Line Road

Penfield, NY 14526

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References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

49 reviews from families & visitors

Official Website

Visit watermarkcommunities.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.