Heather Knoll Retirement Village
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy team. Still worth an in-person visit.
based on 105 Google reviews
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What this means for your family
While the rehabilitation department is frequently praised, the facility suffers from persistent, critical issues regarding staffing levels and responsiveness. Families should be extremely cautious and are advised to visit frequently to monitor hygiene and care, as communication with management is often reported as unreliable.
Google Reviews
Google Reviews
105 reviews on Google“Heather Knoll Retirement Village receives highly polarized feedback, with some families praising the rehabilitation therapy and individual staff members, while many others report severe neglect and communication failures. Recurring complaints involve long wait times for call buttons, poor hygiene, and a lack of responsiveness from management. Families considering this facility should be aware of the significant inconsistency in care quality reported across different departments.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy team
- Clean and well-maintained facility grounds
- Select compassionate and attentive individual staff members
Concerns
- Excessive response times for call buttons and patient requests (mentioned by 10 reviewers)
- Poor communication and failure to return family phone calls (mentioned by 6 reviewers)
- Inadequate hygiene and assistance with basic personal care (mentioned by 6 reviewers)
- Understaffing leading to neglect (mentioned by 5 reviewers)
- Poor quality or cold food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We are so impressed by your 5-star CMS health inspection rating; how does your team maintain such high clinical standards for resident care?
- 2Since we've heard great things about your physical therapy team, could you tell us more about how the rehab process works for new residents?
- 3How does the nursing staff ensure that call buttons are answered promptly, especially during busy shift changes?
- 4What is the process for keeping family members updated on a loved one's condition, and how can we best reach the care team with questions?
- 5Could you describe a typical daily schedule, including what kind of social activities or outings are available for residents?
- 6How do you ensure that meal service remains warm and that dietary needs are met during every dining period?
Personalized based on this facility's data
Key Review Excerpts
“The staff is compassionate, professional, and truly goes above and beyond to make residents feel comfortable and cared for. The facility is always clean, welcoming, and well-maintained.”
“My mother was admitted to this facility for rehabilitation, and what ensued was nothing short of a nightmare. During her 26-day stay at Heather Knoll, my mother suffered from shocking neglect and received substandard care that resulted in the development of Stage 2 bedsores.”
“They were short staffed and slow to answer the call button. Sometimes as much as 25 minute's. Did not relay info to the patient or family in a timely manner.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering five deficiencies, indicating ongoing concerns about resident safety and accident prevention, medication management, infection control, and privacy protections. The facility shows recurring issues with fire safety systems and smoke barriers across multiple surveys, plus problems with quality of care including activities programming and respiratory care. While most deficiencies have correction dates, one recent accident hazard violation remains unresolved, suggesting families should carefully assess current safety conditions during visits.
Jan 29, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 6, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Oct 16, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 29, 2022Routine7
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 12, 2019Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Ownership & Operations
Who Operates This Facility
Heather Knoll Retirement Village
for profit
Chain Affiliation
Sprenger Health Care Systems
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 12 (Best)
Ownership & Management
Owners
Bluesky Healthcare INC
Owner · Organization
Hutsenpiller, Wendie
Owner (parent company)
Malanowski, Kenneth
Owner (parent company)
Sprenger, Nicole
Owner (parent company)
Sprenger, Tracey
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit sprengerhealthcare.com
Medicare data downloads
Original nursing home datasets
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