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Strong Medicare quality ratings; public reviewers often praise effective rehabilitation and physical therapy team. Still worth an in-person visit.
based on 108 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Heather Knoll Retirement Village has a strong overall Medicare rating. Public reviewers frequently mention: effective rehabilitation and physical therapy team and clean and well-maintained facility grounds. Review the component ratings and current source records before deciding.
Heather Knoll Retirement Village receives highly polarized feedback, with some families praising the rehabilitation therapy and individual staff members, while many others report severe neglect and communication failures. Recurring complaints involve long wait times for call buttons, poor hygiene, and a lack of responsiveness from management. Families considering this facility should be aware of the significant inconsistency in care quality reported across different departments.
Quality Themes
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Concerns
Rating Trends
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Distribution · 112 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff is compassionate, professional, and truly goes above and beyond to make residents feel comfortable and cared for. The facility is always clean, welcoming, and well-maintained.”
“My mother was admitted to this facility for rehabilitation, and what ensued was nothing short of a nightmare. During her 26-day stay at Heather Knoll, my mother suffered from shocking neglect and received substandard care that resulted in the development of Stage 2 bedsores.”
“They were short staffed and slow to answer the call button. Sometimes as much as 25 minute's. Did not relay info to the patient or family in a timely manner.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints triggering five deficiencies, indicating ongoing concerns about resident safety and accident prevention, medication management, infection control, and privacy protections. The facility shows recurring issues with fire safety systems and smoke barriers across multiple surveys, plus problems with quality of care including activities programming and respiratory care. While most deficiencies have correction dates, one recent accident hazard violation remains unresolved, suggesting families should carefully assess current safety conditions during visits.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Heather Knoll Retirement Village
for profit
Sprenger Health Care Systems
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 12 (Highest rating)
Owners
Bluesky Healthcare INC
Owner · Organization
Hutsenpiller, Wendie
Owner (parent company)
Malanowski, Kenneth
Owner (parent company)
Sprenger, Nicole
Owner (parent company)
Sprenger, Tracey
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
108 reviews from families & visitors
Official Website
Visit sprengerhealthcare.com
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Original nursing home datasets
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