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Strong Medicare quality ratings; public reviewers often praise effective physical therapy team. Still worth an in-person visit.
based on 19 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey
The Pinnacle Rehabilitation and Nursing Center has a strong overall Medicare rating. Public reviewers frequently mention: effective physical therapy team and friendly and responsive administrative staff. Review the component ratings and current source records before deciding.
The Pinnacle Rehabilitation and Nursing Center receives highly polarized feedback, with some families praising the friendly staff and effective therapy, while others report severe neglect and hygiene concerns. Critical issues include slow response times to call lights, poor wound care management, and instances where residents were left in undignified conditions. Prospective families should be aware of these significant inconsistencies in care quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 23 analyzed
Personalized based on this facility's data
Key Review Excerpts
“They were always responsive if I had any questions and they communicated with me about his care. Everyone, from cleaning staff to administration were very friendly.”
“The surgery site became infected and the staff ignored it. He was telling them it was seeping and they fought him on it.”
“The therapist Megan Cheryl and Emily are all amazing they work with you and help you get stronger. The nurses were excellent my favorite were Dena and Cynthia but none of the nurses were bad.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaint reports leading to 4 deficiencies, including recent issues with resident rights and feeding tube protocols. The facility shows recurring problems with fire safety systems, emergency preparedness, and resident rights across multiple years. While all deficiencies appear corrected, the pattern of repeated fire safety violations and ongoing complaint-triggered issues suggests potential systemic concerns families should investigate during visits.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
The Pinnacle Rehabilitation and Nursing Center
for profit
Northwood Healthcare Group
6 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 7 (Highest rating)
Owners
Dreifus, Ethan
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit pinnaclenwh.com
Medicare data downloads
Original nursing home datasets
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