Nursing HomeMedicaid Top Rated

The Pinnacle Rehabilitation and Nursing Center

Strong Medicare quality ratings; families often praise effective physical therapy team. Still worth an in-person visit.

330 Southwest Ave, Tallmadge, OH 44278|75 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

2.4/5

based on 17 Google reviews

(330) 633-0555 Directions Website

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What this means for your family

While some families report positive experiences with the therapy team, the recurring reports of medical neglect and slow response times are deeply concerning. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's wound care and overall well-being.

Google Reviews

17 reviews on Google

“The Pinnacle Rehabilitation and Nursing Center receives highly polarized feedback, with some families praising the friendly staff and effective therapy, while others report severe neglect and hygiene concerns. Critical issues include slow response times to call lights, poor wound care management, and instances where residents were left in undignified conditions. Prospective families should be aware of these significant inconsistencies in care quality.”

Quality Themes

Tap a score for details

Strengths

Effective physical therapy team
Friendly and responsive administrative staff
Clean environment reported by some residents

Concerns

Slow response times to call lights (mentioned by 2 reviewers)
Neglect of medical issues and wound care (mentioned by 2 reviewers)
Residents left in undignified or cold conditions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 20 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly?
2I noticed some concerns regarding wound care and medical oversight; could you walk me through your process for monitoring and documenting resident health changes?
3How does your team ensure that residents are kept comfortable and treated with dignity during daily routines like dressing and bathing?
4With the physical therapy team being a noted strength, how do you integrate their work into the daily life of residents who aren't in active rehab?
5Could you tell me more about the dining experience and how you ensure residents receive nutritious, appetizing meals that meet their preferences?
6How do you maintain the cleanliness of the facility throughout the day, and what is your schedule for deep cleaning resident rooms?

Personalized based on this facility's data

Key Review Excerpts

“They were always responsive if I had any questions and they communicated with me about his care. Everyone, from cleaning staff to administration were very friendly.”

Long-term resident's family · 2025★★★★★

“The surgery site became infected and the staff ignored it. He was telling them it was seeping and they fought him on it.”

Rehab patient's family · 2025★☆☆☆☆

“The therapist Megan Cheryl and Emily are all amazing they work with you and help you get stronger. The nurses were excellent my favorite were Dena and Cynthia but none of the nurses were bad.”

Rehab patient · 2024★★★★★

Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.41hrs

55%

Registered nurses for medical care

Total Nursing

3.27hrs

80%

All nurses + aides combined

Staff Turnover

50%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility44.1%

Worse than Avg

Here

44.1%

12.1%

28.2%

Summit

29.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.3%

6.9%

Summit

7.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

14.4%

5.8%

Summit

5.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility16.4%

Worse than Avg

Here

16.4%

15.4%

9.4%

Summit

13.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

93.4%

92.6%

Summit

90.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.6%

Mixed vs Avgs

Here

25.6%

19.5%

25.4%

Summit

25.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility64.4%

Worse than Avg

Here

64.4%

81.8%

78.4%

Summit

66.5%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility68.3%

Mixed vs Avgs

Here

68.3%

79.7%

75.6%

Summit

65.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.4%

Worse than Avg

Here

2.4%

1.6%

1.2%

Summit

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (10.1)

4 complaint-triggered

Clean record — no deficiencies

Families have filed complaint reports leading to 4 deficiencies, including recent issues with resident rights and feeding tube protocols. The facility shows recurring problems with fire safety systems, emergency preparedness, and resident rights across multiple years. While all deficiencies appear corrected, the pattern of repeated fire safety violations and ongoing complaint-triggered issues suggests potential systemic concerns families should investigate during visits.

Apr 7, 2025Complaint1 finding

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 3, 2024Complaint1 finding

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Feb 28, 2024Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Dec 22, 2023Complaint1 finding

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Mar 20, 2023Routine4 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Sep 19, 2019Routine16 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0018Minimal · WidespreadCorrected