Altercare of Cuyahoga Falls Ctr for Rehab & Nursin
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High staff turnover (72%)
- High RN turnover (79%)
Bottom 25% in OH · Meets national RN staffing standard · Above average staffing · Very high staff turnover · Below chain average · No penalties on record
What this means for your family
While the physical therapy department is frequently praised, the facility has a recurring pattern of severe staffing and hygiene complaints. If you consider this facility, we strongly recommend visiting unannounced during off-hours and weekends to observe response times and cleanliness for yourself.
Google Reviews
Google Reviews
82 reviews on Google“Altercare of Cuyahoga Falls receives highly polarized feedback, with many families reporting significant concerns regarding chronic understaffing, poor hygiene, and neglectful care. While some reviewers praise the physical therapy department and specific staff members, others describe a facility plagued by odors, slow response times, and a lack of communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some highly attentive and empathetic individual nurses
- Recent facility renovations in certain areas
- Welcoming atmosphere for some short-term rehab patients
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 12 reviewers)
- Facility cleanliness, specifically odors of urine and feces (mentioned by 9 reviewers)
- Staff observed using cell phones instead of attending to residents (mentioned by 5 reviewers)
- Poor communication from management and difficulty reaching staff (mentioned by 6 reviewers)
- Poor quality or cold food (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent facility renovations, what specific steps are being taken to ensure consistent housekeeping and odor control throughout the common areas and resident rooms?
- 2I noticed that staffing levels are a primary focus for your team; how do you manage call light response times to ensure residents receive timely assistance?
- 3Could you walk me through your current process for communicating updates to families, especially when we are trying to reach nursing staff or management regarding a loved one's care?
- 4I see that you actively respond to feedback online; how do you incorporate that family input into your daily operational improvements?
- 5What is the current protocol for ensuring that meals are served at the appropriate temperature and that residents receive their preferred dietary choices?
- 6How does your nursing team coordinate with the therapy department to ensure that the high quality of rehab care is maintained throughout the rest of the resident's day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff was amazing, the nurses and aids were very attentive and nice. The food was the best I have had in quite sometime.”
“For every aid and nurse that did their job well there were plenty more playing on cell phones and ignoring call lights. One aid was moved off the hall for incompetent behavior with me.”
“My husband and I have been relieved to find Altercare for my mother-in-law, who is an Alzheimer's patient. She also has specific dietary needs and many facilities would not accept her because of that.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant concerns, with 23 of 40 deficiencies stemming from family complaints that triggered inspections. Recurring issues include medication management errors, problems with daily care assistance, and safety hazards. While the facility reports correcting each violation, the pattern shows persistent problems across multiple surveys from 2019 to 2025, particularly in basic care quality and medication safety.
Jun 12, 2025Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Jun 12, 2025Complaint16
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 23, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 19, 2024Complaint8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 28, 2023Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Dec 2, 2022Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Ownership & Operations
Who Operates This Facility
Altercare of Cuyahoga Falls Ctr for Rehab & Nursin
for profit
Chain Affiliation
Altercare
22 facilities nationwide
Chain avg rating: 3.3/5 · Rank 18 of 22
Ownership & Management
Owners
Tsg Nursing Centers, INC
Owner · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman
Owner (parent company) · Organization
Susanne Schroer Dynasty Trust U/a
Owner (parent company) · Organization
The Schroer Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit altercare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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