Falls Village Skilled Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
Falls Village presents a significant risk of inconsistent care. While many families report excellent experiences with therapy and specific staff members, the recurring reports of severe understaffing and communication breakdowns are critical. If you choose this facility, maintain a daily presence to monitor your loved one's care and ensure that communication channels with management are established immediately upon admission.
Google Reviews
Google Reviews
72 reviews on Google“Falls Village Skilled Nursing & Rehabilitation receives highly polarized feedback, with some families praising the attentive nursing staff and clean environment, while others report severe neglect and communication failures. Recurring complaints highlight chronic understaffing, difficulty reaching staff by phone, and inconsistent quality of care, particularly regarding hygiene and responsiveness to patient needs. Families considering this facility should be aware of the significant disparity between positive experiences and reports of poor oversight.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Helpful social work and administrative support
Concerns
- Chronic understaffing leading to delayed care (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Unsanitary conditions and poor hygiene (mentioned by 4 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to stay updated on their loved one's care and reach staff directly?
- 3With the facility currently holding a 3-star staffing rating, how do you manage shift transitions to ensure consistent care for all 108 residents?
- 4Could you walk me through your current process for medication management and how you ensure accuracy, especially during busy times of the day?
- 5I see the facility is well-regarded for its therapy services; how are these integrated into a resident's daily routine alongside social activities?
- 6Regarding the dining experience, what options are available for residents who may have specific dietary needs or preferences to ensure they are getting quality nutrition?
Personalized based on this facility's data
Key Review Excerpts
“The main problem is, they are severely understaffed, and the staff is severely overworked. I’m guessing. In my daily visits, I never saw a nurse or an aide in his room. The floor was never swept, his food trays were sitting around forever.”
“The staff would throw wet wipes at her and tell her to clean herself up when she soiled her depends. During her stay she received one pt/ot therapy per day (except none on weekends.) So she simply did not progress at all”
“The staff was engaged, responsive, and communicative. After the initial care conference, the facility was very clean and well maintained at all times. I visited daily at various times throughout her two week stay and the experience was consistently positive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 7 complaint-triggered deficiencies from families reporting issues, primarily around medication management, fire safety systems, and resident rights. Problems persist across multiple surveys in the same areas - fire safety violations recur repeatedly, and serious concerns about pressure ulcer care and medication error rates have triggered family complaints. While the facility reports correcting deficiencies, the recurring nature of fire safety and care quality issues suggests ongoing operational challenges families should investigate during visits.
May 2, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 18, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 14, 2023Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 20, 2023Routine11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 6, 2022Routine10
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Falls Village Skilled Nursing & Rehabilitation
for profit
Chain Affiliation
Vrc Management
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 3 of 5
Ownership & Management
Owners
Joseph B. Francus Revocable Trust
Owner · Organization
Francus, Michael
Owner
Kraus, Andrea
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit fallsvillagesnr.com
Medicare data downloads
Original nursing home datasets
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