Pine Crest Health Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Significantly below average staffing · Best in ICARE CONSULTING SERVICES chain · $224,197 in fines · Abuse citation
What this means for your family
While some families report positive experiences with specific administrative staff, the recurring reports of unsanitary conditions and poor communication are significant red flags. We strongly recommend visiting the facility unannounced to check for cleanliness and asking for a detailed policy on how the facility notifies families of medical incidents.
Google Reviews
Google Reviews
41 reviews on Google“Pine Crest Health Care receives extremely polarized feedback, with a significant number of reviewers reporting severe neglect, unsanitary conditions, and poor communication from staff. While some recent reviews praise specific administrative personnel for their assistance, the majority of detailed accounts describe a facility plagued by persistent odors, missing resident belongings, and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful admissions and administrative staff
- Functional layout for wheelchair access
- Good wound care unit
Concerns
- Persistent foul odors and lack of cleanliness (mentioned by 6 reviewers)
- Poor communication regarding resident health status (mentioned by 3 reviewers)
- Missing or mishandled personal belongings (mentioned by 2 reviewers)
- Understaffing and lack of responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how helpful the admissions and administrative teams are; how do you typically keep families updated on a resident's health status and daily changes?
- 2What specific protocols do you have in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
- 3With the specialized wound care unit you have here, how do you coordinate between the clinical staff and the nursing team to ensure medication and treatment schedules are always accurate?
- 4How does the facility manage staffing during busy shifts to ensure that every resident's needs are met promptly and their personal belongings are kept secure?
- 5Could you tell us a bit about the daily dining experience and how the meal service is organized for the residents?
- 6What kind of daily activities or social engagement programs are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law was there for maybe 3 months & was admitted into the hospital 2 times. Once because of her low blood sugar . And for the 2nd time it was due to not eating. Pine Crest never advised us of this matter but the hospital did.”
“She had to speak with multiple nurses and administration to attempt to retrieve the belongings only to find them in unmarked plastic bags in a hallway as if they were goodwill donations.”
“I'm so very grateful to Robin in admissions who went above and beyond to help me with placement for my husband when I wasn't able to get help from his Social worker.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
2
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine Crest Health Care shows a concerning pattern of repeated family complaints about resident protection from abuse and accident hazards, with families filing 29 reports triggering federal inspections. The facility has persistent issues with protecting residents from abuse/neglect, maintaining safe environments free from accident hazards, and providing adequate daily care assistance. While the facility corrects deficiencies when cited, the same serious problems keep recurring across multiple surveys, suggesting underlying systemic issues that families should carefully consider.
Jan 25, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 14, 2025Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 7, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 24, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Aug 7, 2025
$25,500
Fine
Aug 7, 2025
$68,150
Payment Denial
Aug 7, 2025
20-day denial
Fine
Mar 27, 2025
$12,615
Fine
Sep 20, 2024
$46,231
Payment Denial
Sep 20, 2024
23-day denial
Ownership & Operations
Who Operates This Facility
Pine Crest Health Care
for profit
Chain Affiliation
Icare Consulting Services
7 facilities nationwide
Chain avg rating: 1.0/5 · Rank 5 of 7 (Worst) (Best)
Ownership & Management
Owners
Levovitz, Yeruchom
Owner
Webster, Jeffrey
Owner
Webster, Shimon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit pinecresthc.com
Medicare data downloads
Original nursing home datasets
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