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based on 24 Google reviews
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Every family's needs are unique. We encourage you to visit Heath House in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families should exercise extreme caution, as multiple reviewers report severe safety issues including physical injuries to residents, frequent falls, and instances of medical neglect. While some visitors find the facility warm and the nursing staff friendly, there is a recurring pattern of serious concerns regarding understaffing and administrative incompetence.
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This facility rarely responds to reviews.
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Key Review Excerpts
“I had to put my dad here towards his end of life battling cancer and am so thankful for this place. Sandy and Dan and all the nurses are great.”
“My dad has dementia and he has been in Heath house for almost two years. Within the two years he's been hit twice. The first time he got a black eye the second time which was last night one of the residents broke his nose and nothing was done about it.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that one of three sampled staff members had completed the required medication aide training and clinical skills competency validation. Personnel records and interviews revealed the staff member had not completed the necessary 5, 10, or 15-hour training course or the required competency validation prior to administering medications.
The facility failed to ensure that one of three sampled staff members had completed the required 5, 10, or 15-hour Medication Aide training and Clinical Skills Competency Validation. Personnel records and interviews revealed the staff member was administering medications without proper documentation of training or competency.
The facility failed to ensure referral and follow-up to meet the healthcare needs of residents. Specifically, there was a failure regarding the timely reporting of unavailable medications.
The facility failed to ensure therapeutic diets were served as ordered for a resident who required nectar-thickened liquids. During snack time, a resident was observed consuming regular cranberry juice instead of the physician-ordered thickened beverage, and staff failed to provide the correct consistency.
The facility failed to ensure that therapeutic diets were served as ordered for a resident who required nectar thickened liquids and chopped meats. A review of records and observations showed that the resident's therapeutic diet list incorrectly listed a ground diet instead of the physician-ordered nectar thick liquids.
The facility failed to ensure that medication aides completed required training on the care of diabetic residents prior to administering insulin and performing fingerstick blood sugar checks. Specifically, a review of personnel records for Staff A showed no documentation of completed training despite the staff member performing diabetic care tasks.
The facility failed to ensure that two sampled medication aides (Staff A and B) had completed required training on the care of diabetic residents. Although these staff members were documented as administering insulin and performing fingerstick blood sugar checks, there was no documentation in their personnel records to verify they had received the mandated training.
The facility failed to administer medications as ordered for two residents. Specifically, a medication aide administered the incorrect dosage of carvedilol (25mg instead of the ordered 6.25mg) to Resident #4 because they failed to compare the medication label to the eMAR.
The facility failed to administer medications as ordered for two residents. Specifically, Resident #4 was not receiving the correct dosage of carvedilol as updated by a new prescription, and Resident #5 was not receiving medication for gastroesophageal reflux disease as ordered.
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NC DHSR — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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