Heath House
Limited public data on Heath House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 24 Google reviews
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What this means for your family
This facility presents significant safety risks, specifically regarding resident falls and physical altercations between residents. While some staff members are noted as kind, the recurring reports of severe neglect and understaffing are critical red flags that require direct investigation during your tour.
Google Reviews
Google Reviews
24 reviews on Google“Families should exercise extreme caution, as multiple reviewers report severe safety issues including physical injuries to residents, frequent falls, and instances of medical neglect. While some visitors find the facility warm and the nursing staff friendly, there is a recurring pattern of serious concerns regarding understaffing and administrative incompetence.”
Quality Themes
Tap a score for detailsStrengths
- Friendly nursing staff
- Warm and inviting atmosphere
- Compassionate care during end-of-life
Concerns
- Severe resident safety issues including physical altercations and falls (mentioned by 2 reviewers)
- Critical understaffing leading to neglect (mentioned by 3 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard such lovely things about the warmth of your nursing staff; how does that compassionate culture translate into the daily care routines for residents?
- 2With the recent focus on facility improvements, what specific steps are being taken to ensure the dining areas and common spaces are kept pristine and well-maintained?
- 3How do you ensure that the staff-to-resident ratio remains consistent and sufficient to prevent any gaps in care during busy shifts?
- 4Could you walk us through the protocols in place to manage resident safety and prevent incidents like falls or physical altercations?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6How is communication handled between the facility and families, especially regarding updates on a resident's health or changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“I had to put my dad here towards his end of life battling cancer and am so thankful for this place. Sandy and Dan and all the nurses are great.”
“My dad has dementia and he has been in Heath house for almost two years. Within the two years he's been hit twice. The first time he got a black eye the second time which was last night one of the residents broke his nose and nothing was done about it.”
“My mom suffered 4 falls in 8 days. She now is in rehab with broken shoulder , 3 broken ribs, dehydrated and a bad contusion on my head.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jan 15, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Jan 15, 2026Complaint
The facility failed to ensure that one of three sampled staff members had completed the required medication aide training and clinical skills competency validation. Personnel records and interviews revealed the staff member had not completed the necessary 5, 10, or 15-hour training course or the required competency validation prior to administering medications.
Nov 3, 2023Other
The facility failed to ensure that therapeutic diets were served as ordered for a resident who required nectar thickened liquids and chopped meats. A review of records and observations showed that the resident's therapeutic diet list incorrectly listed a ground diet instead of the physician-ordered nectar thick liquids.
Nov 3, 2023Other
The facility failed to ensure therapeutic diets were served as ordered for a resident who required nectar-thickened liquids. During snack time, a resident was observed consuming regular cranberry juice instead of the physician-ordered thickened beverage, and staff failed to provide the correct consistency.
Feb 4, 2022Complaint
The facility failed to ensure that medication aides completed required training on the care of diabetic residents prior to administering insulin and performing fingerstick blood sugar checks. Specifically, a review of personnel records for Staff A showed no documentation of completed training despite the staff member performing diabetic care tasks.
Feb 4, 2022Complaint
The facility failed to ensure that two sampled medication aides (Staff A and B) had completed required training on the care of diabetic residents. Although these staff members were documented as administering insulin and performing fingerstick blood sugar checks, there was no documentation in their personnel records to verify they had received the mandated training.
Aug 5, 2021Complaint
The facility failed to administer medications as ordered for two residents. Specifically, Resident #4 was not receiving the correct dosage of carvedilol as updated by a new prescription, and Resident #5 was not receiving medication for gastroesophageal reflux disease as ordered.
Aug 5, 2021Complaint
The facility failed to administer medications as ordered for two residents. Specifically, a medication aide administered the incorrect dosage of carvedilol (25mg instead of the ordered 6.25mg) to Resident #4 because they failed to compare the medication label to the eMAR.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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