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Nursing HomeMedicaid

Lincolnton Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1410 East Gaston Street, Lincolnton, NC 28092120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 83 Google reviews

5
4
3
2
1
Lincolnton Rehabilitation Center Nursing Home in Lincolnton, NC — Street View
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What this means for your family

This facility's rehabilitation therapy team is frequently praised for helping patients regain independence, making it a potential option for short-term recovery. However, families must be vigilant regarding basic care standards; we strongly recommend unannounced visits and frequent check-ins to monitor for the neglect and communication issues cited by multiple reviewers.

Google Reviews

Google Reviews

83 reviews on Google
Lincolnton Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and compassionate nursing staff for successful recovery outcomes. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inadequate staffing levels. Families should carefully weigh the strong rehabilitation results against reports of inconsistent care and administrative issues.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean5.0Activities8.0Meds3.0Memory6.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Successful post-surgery recovery outcomes
  • Welcoming and friendly administrative team

Concerns

  • Neglect and poor basic care (dehydration, hygiene, bedsores) (mentioned by 5 reviewers)
  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Poor communication and unprofessional phone etiquette (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(4)'20(9)'22(4)'24(8)'26(16)

Distribution · 85 analyzed

5
59
4
3
3
3
2
3
1
17

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that physical and occupational therapy are highly regarded here; how do you integrate those therapy goals into the daily care plan to ensure residents maintain their progress?
  • 2Given that staffing levels can fluctuate, what is your current process for ensuring that basic hygiene and hydration needs are consistently met for every resident throughout the day?
  • 3I see that you actively engage with feedback online; how do you use that family input to improve your internal communication processes and response times?
  • 4With the recent focus on medication management, could you walk me through the safety protocols and double-check systems you have in place to ensure accuracy?
  • 5How does your nursing team coordinate with families when a resident experiences a change in condition or a medical emergency to ensure we are kept fully informed?
  • 6Beyond the clinical care, what kind of social activities or daily routines do you have in place to help residents feel connected and engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The rehab people started with me and did not let up. I don't know last names but Kyle, Kari Kristen judy Truman and several more helped me so much. Kyle and Kari were my main people and they were on it!. Everyday!

Rehab patient · 2023★★★★★

The building is showing it's age but it is clean and welcoming. Our loved on has been at other rehabilitation that were modern and fancy where everything else was in turmoil. At LRC it's all about the care, service and professionalism!

Long-term resident's family · 2024★★★★★

A human kennel; feed me like a dog and ignored my call for pain reliever for the sake of sleep for 3 hours before 'nurse' on duty would show up to respond.

Rehab patient · 2025★★☆☆☆
Source: 83 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.3%
NC
20.2%
Lincoln
21.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
14.4%
NC
16.4%
Lincoln
19.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.0%
Mixed vs Avgs
Here
12.0%
US
12.1%
NC
5.4%
Lincoln
4.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
15.5%
NC
14.1%
Lincoln
17.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.5%
NC
21.5%
Lincoln
21.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.2%
Worse than Avg
Here
11.2%
US
5.3%
NC
7.2%
Lincoln
5.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.0%
Better than Avg
Here
86.0%
US
79.8%
NC
78.1%
Lincoln
82.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.7%
Mixed vs Avgs
Here
81.7%
US
81.8%
NC
80.1%
Lincoln
83.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
NC
1.5%
Lincoln
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Near state avg (5.6)
13 complaint-triggered
$71,117 in fines

Families have filed multiple complaints against this facility, triggering 13 of the 30 deficiencies found across recent inspections. The most recurring problems involve resident rights violations, care planning issues, and infection control failures. Concerning patterns include repeated deficiencies for resident dignity, safe transfers, and timely family notification that have persisted across multiple surveys, though the facility reports correcting each violation.

Jul 2, 2025Routine
3
0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

May 1, 2025Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 13, 2024Routine
7
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Apr 13, 2024Complaint
4
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0624Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0626Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0677Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 15, 2024Complaint
8
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0624Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 10, 2022Routine
7
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Federal Penalties

Fine

Feb 15, 2024

$71,117

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lincolnton Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Sovereign Healthcare Holdings

Chain Size

43 facilities nationwide

Chain avg rating: 3.5/5 · Rank 31 of 43

Ownership & Management

Owners

Sovereign Carolina Holdings LLC

Owner · Organization

Cronquist 2015 Family Tr

Owner (parent company) · Organization

John J Notermann Business Tr

Owner (parent company) · Organization

Mangine, John

Owner (parent company)

Notermann, Brenda

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Chery, DawnManaging Control - Governing BodyKaar, SusanManaging Control - Governing BodyKerley, StevenManaging Control - Governing BodyCronquist, RoyceOfficer / DirectorKelly, MichelleOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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